eBay

art-in-the-making · ‎03-18-2011

Probably most are aware but many may not be...

Post office tracking numbers can be tracked in most foreign post offices.

Of course most are aware that this works on USPS - and you usually get a slightly more detailed breakdown of where the item is in the system.

However many may not have thought of trying this for other countries. Many unexpectedly even have English sections on their websites.

I just had an instance of this with a customer in Mexico. Queried about a late item I was expecting the worst as insurance is only available for up to $100 for Mexico. The Canada Post tracking gives nil info once the item clears customs. After several minutes of not even being able to find the tracking section on the Correos de Mexico site with my basic Spanish, I opened my eyes and saw the "English" button. Happy Days! Tracked the item and found it sitting at a delivery office, which my customer then phoned and went in to pick up.

Yay!

pjcdn2005 · ‎03-20-2011

Thanks for sharing the information. 🙂

welcometodorysplace · ‎03-21-2011

Great stuff...thank you for letting us know.

Just wondering, I have a customer in Turkey who is stating that they have not received their package after 4 months. I sent it International Small Packets Airmail which doesn't really provide a tracking #. I'm not quite sure what to do I have never been in this situation before should I refund the customer and make a claim with Canada Post or should I be suspicious of this buyer with a feedback of 1.

Thanks
Cindy

Cindy

art-in-the-making · ‎03-21-2011

I don't know, I don't ship without tracking so don't really have a feel for that.

westernstargifts · ‎03-21-2011

Great stuff...thank you for letting us know.

Just wondering, I have a customer in Turkey who is stating that they have not received their package after 4 months. I sent it International Small Packets Airmail which doesn't really provide a tracking #. I'm not quite sure what to do I have never been in this situation before should I refund the customer and make a claim with Canada Post or should I be suspicious of this buyer with a feedback of 1.

Thanks
Cindy

When did the buyer first contact you regarding the item not received? They only have 45 days to file a claim after which you do not have to do anything. It should have arrived within a couple of weeks. If the buyer contacted you within the 45 days I would issue a full refund. You can file an insurance claim with Canada Post to recover the money.

It's anybody's guess with a 1 FB buyer. We all started there but scammers start new id's all the time.

welcometodorysplace · ‎03-22-2011

The buyer contacted me about 2 weeks after I sent it then I heard nothing for over 3 months. The 3 month time period is what makes me suspicious and the buyer never made a claim with eBay. Something just doesn't seem right about the whole transaction.

Thanks for your advice it was very helpful.

When did the buyer first contact you regarding the item not received? They only have 45 days to file a claim after which you do not have to do anything. It should have arrived within a couple of weeks. If the buyer contacted you within the 45 days I would issue a full refund. You can file an insurance claim with Canada Post to recover the money.

It's anybody's guess with a 1 FB buyer. We all started there but scammers start new id's all the time.

Cindy

westernstargifts · ‎03-22-2011

I am assuming you asked the buyer to wait a little while longer and then contact you again if he still had not received it. If he waited 3 or 4 months to to do so then, IMO, he is out of luck. You might want to add him to your BBL.

welcometodorysplace · ‎03-22-2011

I am assuming you asked the buyer to wait a little while longer and then contact you again if he still had not received it. If he waited 3 or 4 months to to do so then, IMO, he is out of luck. You might want to add him to your BBL.

I thought so...thanks I will.

Cindy

femmefan1946 · ‎03-22-2011

I sent it International Small Packets Airmail which doesn't really provide a tracking #. I'm not quite sure what to do

Small Packet Air or Surface includes up to $100 insurance against loss or damage in transit.

If you decide to refund your buyer you may still have time to claim on the Canada Post insurance. The few times I have done this the telephone clerks were very helpful and professional . (Definition of professional: I got a refund.)

welcometodorysplace · ‎03-23-2011

I sent it International Small Packets Airmail which doesn't really provide a tracking #. I'm not quite sure what to do

Small Packet Air or Surface includes up to $100 insurance against loss or damage in transit.

If you decide to refund your buyer you may still have time to claim on the Canada Post insurance. The few times I have done this the telephone clerks were very helpful and professional . (Definition of professional: I got a refund.)

Yes, I have made claims in the past and had very helpful clerks look after my refund. The whole transaction seems to have a stink factor to it I had no communication from the buyer for over 3 months. I know I can recoup my money through Canada Post but why claim when I suspect foul play here.

Thank you everyone for you input it's very much appreciated.

Cindy

coxengines · ‎03-23-2011

With INR cases we always act in the customer's favour even if the 45 day window has expired.

Some buyers are very patient and realize how imperfect their country's mail system is.

A buyer not taking advantage of the 45 day window I interpret as a sign of honesty. Scammers know the drill and don't let the opportunity pass.

Recently had one in India that waited one year! I refunded his money and he just bought again and had the merchandise shipped to a relative in Canada instead.

Canada Post Small packet is non-trackable but comes with $100 insurance. Canada Post is our biggest and best customer 🙂

Bernie

welcometodorysplace · ‎03-23-2011

With INR cases we always act in the customer's favour even if the 45 day window has expired.

Some buyers are very patient and realize how imperfect their country's mail system is.

A buyer not taking advantage of the 45 day window I interpret as a sign of honesty. Scammers know the drill and don't let the opportunity pass.

Recently had one in India that waited one year! I refunded his money and he just bought again and had the merchandise shipped to a relative in Canada instead.

Canada Post Small packet is non-trackable but comes with $100 insurance. Canada Post is our biggest and best customer 🙂

Bernie