Turbo Lister- error messages shipping weight

[valiamo]

Has anyone sucessfully listed a parcel shipment on Turbo lister, and figured out the error message means and what actions need to take place to list an item??

"The package weight is not valid or is missing.  Provide a valid number for the weight"

Business Policy exists on eBay and on my Turbo lister, I am listing in Canadian dollars on the Canadian site. I am using a correct weight for Canada of 400 grams.  Yet the system continues to refuse to accept the item.   I can go manually onto eBay.ca and create the auction lots, but that takes TONS of time.

[pierrelebel]

User error

The measurements do not meet the minimum 14cm x 9cm x 1mm

[valiamo]

Where does it provide that detail?  Unfortunately the help program is of little assistance

[valiamo]

Changed the paramaters of the package, measured what it would be.... and.... still nothing.. 

Pierrelebel thanks for your assistance, it is appreciated.  i have used different weights, shapes and sizes, and all give the same error message... the package weight is invalid or missing

[pierrelebel]

"Where does it provide that detail? "

I am looking at the Canada Post "January 2013 Postal Prices" brochure available at all post offices.

Try changing the type of parcel.

[pjcdn2005]

Try changing the type of parcel.

I agree. Change it to the generic 'parcel or  padded envelope'

[pocomocomputing]

The Small Canada Post Box is a specific size of a box sold by Canada Post with dimensions 29 x 23 x 6 cm. Perhaps you cannot change the dimensions. Avoid the potential problem by using the generic option "Parcel or Padded Envelope".  That is what I do since I never use Canada Post supplies as they are too expensive.

Post back if it works so it can be reported to eBay Canada.

[pocomocomputing]

Here are the definitions of Canada Post products for sale at Canada Post outlets. Taken from the online eBay Sell Your Item form. I have no idea if these are still available or are current today since eBay is not good at keeping up with Canada Post changes. Again, Canada Post boxes are too expensive for shipping on eBay. Most likely eBay has to offer the products as part of their deal to have Canada Post shipping options available.

Package Size

Here are some guidelines for specifying the type of package you have. If you're still not sure after examining these guidelines, select "Package" from the pull-down menu.

Small Canada Post White Craft Box

• 28.6 cm x 22.9 cm x 6.4 cm (11¼” x 9” x 2½”).
• Available in Canada Post retail outlets and on the Canada Post website in packages of 5

 Medium Canada Post White Craft Box

• 30.2 cm x 21.6 cm x 12.7 cm (117/8” x 8½” x 5”)
• Available in Canada Post retail outlets and on the Canada Post website in packages of 5

Large Canada Post White Craft Box

• 38.1 cm x 30.5 cm x 9.5 cm (15” x 12” x 3¾”)
• Available in Canada Post retail outlets and on the Canada Post website in packages of 4

Small Canada Post Bubble Mailer Envelope

• 15.9 cm x 22.9 cm (6¼” x 9”).
• Available in Canada Post retail outlets and on the Canada Post website in packages of 5

Medium Canada Post Bubble Mailer Envelope

• 21.6 cm x 27.9 cm (8½” x 11”).
• Available in Canada Post retail outlets and on the Canada Post website in packages of 5

Large Canada Post Bubble Mailer Envelope

• 26.7 cm x 38.1 cm (10½” x 15”).
• Available in Canada Post retail outlets and on the Canada Post website in packages of 5

If you don’t use one of these pre-defined package types, just select “parcel” or “envelope”, and input the dimensions of your package.

[draex@ebay.com]

Hi All,

This error is a known error that has been reported to our developers.  They are currently working to resolve this as soon as possible.

We understand your frustration and apologize for the inconvenience this has caused you.

Regards,

Draex

eBay Turbo Lister Support

[anguscoinshop]

Now the we are on Shipping, i guess you were not curious enough to find out how you can save 55% on your shipping cost.

Hummm, very puzzling!!!

[gwrocen]

Help!

I too keep getting the shipping weight error in Turbo Lister.

I have correctly entered the weight for my parcel.

It is not missing.

So why do I keep getting this error message that the shipping weight is not valid or is missing.

When is this going to be fixed?

All these new policies are too complicated.

eBay used to be fun.

Now it is too technical.