Waiting for payment.

[stancad]

Hello all,

I have a buyer that has not paid for an item. It is past 96 hrs. I messaged buyer twice and still no reply or payment. I don't want to get a negative feedback if I file a complaint. Any suggestion?

Thank you.

[dmil8030 · Accepted solution]

With no reply or payment, it is time to file an Unpaid Item dispute.  The following link tells you how to do it:

http://pages.ebay.ca/help/sell/unpaid-items.html

Once you start the Unpaid process, the buyer has another 4 days to pay.  When no payment, you close the case, get your selling fees back, the buyer gets a strike, and no one leaves feedback. 

Unfortunately your item is tied up for 8 days, but it's not a perfect world.  And of course, you will want to add the person to your list of blocked bidders once all the dust settles:

http://pages.ebay.ca/help/sell/manage_bidders_ov.html#block

If ever a nonpaying buyer sneaks in a negative before you close the Unpaid case, you can have the feedback removed, if it does not disappear automatically. Nonpayers don't get to leave feedback.

[heidilynn0_3 · Accepted solution]

Hi stan.. As dmil says , file the dispute and close after 4 days. Happens to often.