What am I supposed to do withthe wrong product

[davicarlso-2]

I ordered a a bug deflector for a 2012 Santa fe, I received a bug deflector for a 2013-17 Santa fe which doesn't fit my car. What am suppose to do with it?

[momcqueen]

Contact you seller. Explain the mistake he made and await Returns instructions. What you have received is not what you ordered, tell him or her that. And then Open a Case in the Resolution Centre for an Item that is Not AS described. That's the easy part. Chances are, you will have to return it WITH TRACKING to your seller in order to be refunded and since it was his or her mistake, he or she is responsible for paying the return shipping yet this is easier said than done since it is an international postage journey. 

I answered your other question about this the same way. 

[femmefan1946]

First contact the seller and politely explain the problem.

He can:

• Tell you to keep/dispose of the unwanted item and refund you.
• Tell you to return the unwanted item and refund you the original payment and your return shipping cost.
• Tell you to return the unwanted item with the Return Shipping Label he sends you and refund you.
• Tell you to keep/dispose of the unwanted item and send a replacement.

The first is the best for you, the last is probably the best for him.

If you both agree, and he follows through, great.

If he makes a problem of this, go to the eBay Resolution Centre at the bottom of this page and open an Item Not As Described dispute. Since you had already communicated with the seller, you can skip that step and go immediately to the Claim.

EBay will tell him to send  you a Return Shipping Label to return the unwanted item  and refund you.

If he doesn't eBay will refund you and go after him for their money.

Politely-- Captain Malcolm Reynolds