Why am I not getting a refund on a returned camera?

[dances_w_clouds]

I have opened a claim in Paypal #

- #PP-002-578-316-896.

This is the second time they have asked me for the same information and I send it on the 6th (Sept) but then nothing happens for for 2 wks then they ask for it again on the 19th.  I think the the return is being delayed for no reason.

Original # is  370885591310 

[dances_w_clouds]

Question answer very promptly. Thanks for your time

[pjcdn2005 · Accepted solution]

They are asking you to show that the item was received by the seller. The tracking number is on that receipt but they probably don't realize that.  Just send them the tracking number on the receipt. I would also mention that the item shows as being delivered on the Canada Post website.