can a customer cancel a bid

sair47
Community Member

Hi

Someone has bid on an item on my page and changed their mind. They have emailed me and asked me to retract the bid. Legally can I do it and also how would I do it please

Thanks

Sarah

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Re: can a customer cancel a bid

http://offer.ebay.ca/ws/eBayISAPI.dll?RetractBidShow

The customer can get the above form,fill,retract bid,does not need your consent if it is more than 12 hours left on the auction..

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Re: can a customer cancel a bid

Yes.

And a good thing too. You really don't want customers who don't want to pay you for an item they don't want.

 

Retracting a bid puts a note on the bidder's feedback page.

A seller cancelling a bid doesn't.

Many sellers will put a bidder who requests a cancellation on their Blocked Bidder List to prevent future annoyances.

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Re: can a customer cancel a bid

Hi & thanks for sharing all your great info, have been trying to see bidders records - have had a slew of baddies lately,

no where on their pages am I able to see/ find bid retractions or unpaid item cases. could You please help me, thanks, Jen

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Re: can a customer cancel a bid


@jillnmarg wrote:

Hi & thanks for sharing all your great info, have been trying to see bidders records - have had a slew of baddies lately,

no where on their pages am I able to see/ find bid retractions or unpaid item cases. could You please help me, thanks, Jen


To see how many bid retractions a buyer has, click on Feedback as a Buyer in the buyer's feedback profile. It should be on the right side.

 

You won't be able to see how many nonpayment strikes a buyer has, but you can set your buyer requirements to block buyers with a minimum of 2 nonpayment strikes.

 

http://pages.ebay.ca/help/sell/buyer-requirements.html

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