eBay

pierrelebel · ‎06-25-2013

Letter to the Editor.

Dear Ina,

Saw your update on the front page ("eBay Expands Global Shipping Program, Feedback Still a Concern") - thank you! As some who uses GSP on a daily basis (%60 of our sales are international), I feel that I have a good grasp of some of the glaring issues that eBay has snuck into the program that cause myself and probably others HUGE headaches - as they are unsolved - and eBay as usual doesn't care.

1) You can NOT "send an invoice" to GSP customers. I don't know why this intentional bug was created (I've spoken to 10+ CS agents about it). Its well known and even from their point of view - make no sense. It creates (at least for me) HUGE amounts of unpaid item buyers.

2) Feedback issues as mentioned. A customer of mine received a "damaged item" and left me a negative feedback. It took over a week, multiple calls to CS, Trust and Safety (now there's a joke - calling ANYTHING on eBay Trustworthy or Safe) to get it removed. Even when I gave them the URL of eBay's own help page with the information about feedback removal - I was told "YOU call the customer/email them and work it out - we wont get involved". I had to threaten a law suit (covertly) to FINALLY get action.

3) PayPal issues stemming from GSP. This is eBays "good cop/bad cop" game. eBay CLEARLY states in its GSP program that if you ship an item to KY - if the item is received in perfect shape (ie no packaging or visible damage) and GSP SHIPS THE ITEM - you are covered under "Seller Protection".

for more: http://www.ecommercebytes.com/C/letters/blog.pl?/pl/2013/6/1372103090.html

Do not miss the comments at the bottom of the page.

fruitacres · ‎06-25-2013

1. because eBay itself figures out the actual international shipping that includes DC and also whatever the customs or duty fees to buyer are and all are included in amount buyer is presented with at cehckout - no additional fees or costs are allowed.

2. and 3. GSP does not protect a seller from any claim of Not As described by international seller. That's the downside that you have to live with for being exempt from delivery confirmation only as far as Kentucky. Damage does not mean the package was damaged in transit - could simply mean item is not as decribed - and nothing eBay can or will do for you if teh actrual package itself was not "damaged" in transit from Kentucky to buyer.

You can be exempt fro SNAD if you skip GSP and buyer uses (their choice) a freight forwarder, in fact any buyer that has an item forwarded (even if they moved across town and USPS or CanadaPost is forwarding all their mail) is supposed to lose any and all Buyer Protection - but it does not always work like policy claims it to.