eBay

fashionoutletdeal · ‎09-01-2016

HI there .Today i received a call from UPS to clear a custom and pay fees.I dont have a return request .I dont sell notebooks .What i should do? I had tracked all my customers and didnt find a name that was given to me from UPS

momcqueen · ‎09-01-2016

Right. Like I said, I've never had an actual Return either but two times of the thousands of sales that I've had in the past four years, I didn't get notice from the buyer before the order landed back on my desk. Just an order Returned to Sender due to the refusal to pay import taxes. Not everyone understands how to do things here. People make errors. And, unfortunately, when it is a buyer making that error, the seller is expecting to grit their teeth and grin.

It's your problem to solve as you see fit. All I'm saying is what I would do if it happened to me. You have been given advice on several fronts here and it's entirely your choice whether to take that advice in whole or in part or not at all.

View solution in original post

mr.elmwood · ‎09-01-2016

@fashionoutletdeal wrote:
HI there .Today i received a call from UPS to clear a custom and pay fees.I dont have a return request .I dont sell notebooks .What i should do? I had tracked all my customers and didnt find a name that was given to me from UPS

A "call"? I have never heard of them calling. Lemme guess, they would take your CC over the phone? Think about this.

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ypdc_dennis · ‎09-01-2016

@fashionoutletdeal wrote:
HI there .Today i received a call from UPS to clear a custom and pay fees.I dont have a return request .I dont sell notebooks .What i should do? I had tracked all my customers and didnt find a name that was given to me from UPS

Sounds like a scam (or UPS having the wrong phone number).

They should have given you a name AND a tracking number (that you could verify check on the UPS site).

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fashionoutletdeal · ‎09-01-2016

they give me a tracking number the second time but also they said that what is coming back is a pocket book .And this is not my item for sure

fashionoutletdeal · ‎09-01-2016

I wil never agree to pay them on the phone

mr.elmwood · ‎09-01-2016

I never accept anything coming by courier when there are fees attached, courier can keep it. I never pay the fees.

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lucitabby · ‎09-01-2016

Some people call a purse or bag a pocket book. My late Mum, who was from England, always called her handbag a pocketbook.

momcqueen · ‎09-01-2016

@mr.elmwood wrote:
I never accept anything coming by courier when there are fees attached, courier can keep it. I never pay the fees.

That may be your personal philosophy but what is the implication if a seller refuses?

If this is a poorly-labeled return of an item that the Original Poster doesn't even realize yet that the buyer is sending back (maybe the buyer just sent it back without opening a request on ebay) and who also didn't have the good sense to mark it as a merchandise return so that the receiver would not be required to pay duty, how will this play out is it is ignored?

Who is liable?

And, yes, it's not the first time a thread began with 'UPS called me to get permission to clear something' on ebay Community.

I agree it is suspicious and if it happened to me I would certainly be digging for more information but I can't say that I automatically discount it as a scam. The Original Poster needs to keep calling back and get enough information to absolutely confirm it is not one of her items. And also determine how long she is able to ignore it. Tracking should be the first clue. Does the origination of the return match the destination of any order? It could be a gift coming back too.

UPS must have more information on the sender that they or the OP can use to clarify the contents and purpose.

femmefan1946 · ‎09-01-2016

Cross check the phone number you were given with the phone number on Canada 411 to see if it really is a UPS number.

Ask for the address of the office the 'pocket book' is being held at.

Ask if it is possible for it to be sent to a nearby UPS Store.

Ask the address it was sent from. And cross check those addresses with your Paypal payments. (This is where my paper notebook comes in handy. All my sales have the location of the buyer and the dates of the sales. I just have to skim through for the possiblities.)

Take the invoice and shipping info with you.

The point is, that you don't pay duty or sales tax on returned merchandise. You want to be able to prove that this is what it is.

And also that it is a purse not a computer.

Pocket book is a fairly common synonym for purse/handbag/bag though not in Canada.

momcqueen · ‎09-01-2016

Excellent advice, femmefan.

If this was my situation, I would certainly take it.

My concern is that this may be a legitimate ill-informed poorly done customer return that handbagsvogue cannot afford to ignore for fear of losing the item and sale.

I have never had an actual 'return' but since I began to sell in 2012 had two occasions where my international buyer simply refused to pay the required duty on import and the parcel got kicked back to me.

In one of those cases, I even had to pay return postage when I picked it up before I could claim it.

Yet, in both cases, I gave the buyers goodwill refunds although I had lost money on the transactions.

People make mistakes.

And the person at UPS doesn't sound like as if reading is their strong suit if they cannot tell the difference between a notepad, tablet notebook, and pocketbook.

mr.elmwood · ‎09-01-2016

@mjwl2006 wrote:
@mr.elmwood wrote:
I never accept anything coming by courier when there are fees attached, courier can keep it. I never pay the fees.

That may be your personal philosophy but what is the implication if a seller refuses?

If this is a poorly-labeled return of an item that the Original Poster doesn't even realize yet that the buyer is sending back (maybe the buyer just sent it back without opening a request on ebay) and who also didn't have the good sense to mark it as a merchandise return so that the receiver would not be required to pay duty, how will this play out is it is ignored?

Who is liable?

And, yes, it's not the first time a thread began with 'UPS called me to get permission to clear something' on ebay Community.

I agree it is suspicious and if it happened to me I would certainly be digging for more information but I can't say that I automatically discount it as a scam. The Original Poster needs to keep calling back and get enough information to absolutely confirm it is not one of her items. And also determine how long she is able to ignore it. Tracking should be the first clue. Does the origination of the return match the destination of any order? It could be a gift coming back too.

UPS must have more information on the sender that they or the OP can use to clarify the contents and purpose.

"That may be your personal philosophy but what is the implication if a seller refuses?". So far, in 11,000 transactions, and 14 years, nothing.

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momcqueen · ‎09-01-2016

@mr.elmwood wrote:
@mjwl2006 wrote:
@mr.elmwood wrote:
I never accept anything coming by courier when there are fees attached, courier can keep it. I never pay the fees.

That may be your personal philosophy but what is the implication if a seller refuses?

If this is a poorly-labeled return of an item that the Original Poster doesn't even realize yet that the buyer is sending back (maybe the buyer just sent it back without opening a request on ebay) and who also didn't have the good sense to mark it as a merchandise return so that the receiver would not be required to pay duty, how will this play out is it is ignored?

Who is liable?

And, yes, it's not the first time a thread began with 'UPS called me to get permission to clear something' on ebay Community.

I agree it is suspicious and if it happened to me I would certainly be digging for more information but I can't say that I automatically discount it as a scam. The Original Poster needs to keep calling back and get enough information to absolutely confirm it is not one of her items. And also determine how long she is able to ignore it. Tracking should be the first clue. Does the origination of the return match the destination of any order? It could be a gift coming back too.

UPS must have more information on the sender that they or the OP can use to clarify the contents and purpose.
"That may be your personal philosophy but what is the implication if a seller refuses?". So far, in 11,000 transactions, and 14 years, nothing.

Again, I'm not asking about you. But thank you nonetheless.

I'm asking about the ebay policy on unclaimed returns to a seller. Can you find that? What does it say?

fashionoutletdeal · ‎09-01-2016

I will refuse to accept this package because the customer never wrote me a line.And i find this unfair .I do accept returns but there is a way that we must follow from both sides.I never had a situation like this so i will see how this will affect me .I may lose my silver star that i just got.Dont have a time to call UPS again and break my head. We hade check all our transaction for the last 3 months and we cant find this person.

fashionoutletdeal · ‎09-01-2016

there isnt return request open or note from the customer even

momcqueen · ‎09-01-2016

Right. Like I said, I've never had an actual Return either but two times of the thousands of sales that I've had in the past four years, I didn't get notice from the buyer before the order landed back on my desk. Just an order Returned to Sender due to the refusal to pay import taxes. Not everyone understands how to do things here. People make errors. And, unfortunately, when it is a buyer making that error, the seller is expecting to grit their teeth and grin.

It's your problem to solve as you see fit. All I'm saying is what I would do if it happened to me. You have been given advice on several fronts here and it's entirely your choice whether to take that advice in whole or in part or not at all.