received damaged item

[donfirth]

I received a damaged item.

Seller was non respondant.

I opened a case with eBay and without asking for any information they decided I had no case.

"eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out."

Is this a common practice for eBay?

[momcqueen]

Actually, no. If I were you, I'd try to call someone with ebay or paypal to lobby my case. 

[theundercutter]

If you paid with your credit card you can file a dispute with them and they can initiate a charge back to PayPal.

[afantiques]

There is a lot of information missing here.

How long ago was the item paid for? Was it in an eligible category? Was it an eligible payment method?

So much unsaid; the reason for the refusal nust have been pretty fundamental to get a blank turndown like that.