tried to cancel an order

[elk666]

hi, 2 items i had for sell found a buyer, the items got damaged in a fire b4 buyer had time to pay.

i sent a cancel order request to buyer stating what happened and he denied it.

what can i do..?

the items are destroyed

these were used cassette tapes so i cannot replace them.

thanks

[reallynicestamps]

Refund his money and send him the burnt tapes?

[elk666]

the item got damaged b4 he paid...
i will now get hit with ebay fees for nothing?

[dutchman48]

and 2 serious defects as a reward from Ebay

[dutchman48]

What you do in the future is wait until they get paid, mark them shipped without sending them, wait for the INR claim, then refund and you get no defects from Ebay. and save your postage costs

[cumos55]

Call eBay and ask them to cancel the order for you...

Explain everything.

Buyer is not cooperating  because buyer thinks you are misleading him with the claim  that the tapes were burned.

Send buyer a photo of the tapes,  if you still have the burned tapes....

How did the tapes get burned?

[gilliankehler]

I recently had a similar situation where the buyer paid, then I noticed a serious error in the shipping price and initiated a cancel order request after contacting them about it. However the buyer eventually accepted the cancellation and I still have not yet received a defect even though the reason for the cancellation was an error in the listing (aka my fault). I got a negative feedback but it's my first one so it's kinda special and I'm not too worried about it.
Sorta different situation I guess because my buyer accepted the claim rather than denied it.
Sorry you're stuck dealing with such a difficult buyer. Yuck.