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1 ACCEPTED SOLUTION
Accepted Solutions
Hi @anniearcane - sorry that this had to be your first post, because receiving damaged goods is never what anyone wants. We're glad you're here anyhow!
When it comes to this situation, if the item was damaged you should be covered. If a GSP-delivered item is damaged in transit the seller shouldn't be held responsible for a refund.
The best way to get this addressed is to open a return stating that the item arrived damaged. In the notes of the return indicate that this was sent via the Global Shipping Programme, and also describe the damage. That lets Customer Service take the appropriate action to get you taken care of, without penalizing the seller.
Also, as a general note, please don't include item #s or user ids of sellers on posts in the forums. It can be construed as trying to 'shame' folks. I know this wasn't your intention, so no worries there, but just to avoid the appearance of it in the future be aware. Thanks!
Hi @anniearcane - sorry that this had to be your first post, because receiving damaged goods is never what anyone wants. We're glad you're here anyhow!
When it comes to this situation, if the item was damaged you should be covered. If a GSP-delivered item is damaged in transit the seller shouldn't be held responsible for a refund.
The best way to get this addressed is to open a return stating that the item arrived damaged. In the notes of the return indicate that this was sent via the Global Shipping Programme, and also describe the damage. That lets Customer Service take the appropriate action to get you taken care of, without penalizing the seller.
Also, as a general note, please don't include item #s or user ids of sellers on posts in the forums. It can be construed as trying to 'shame' folks. I know this wasn't your intention, so no worries there, but just to avoid the appearance of it in the future be aware. Thanks!
I appreciate the quick reply!
I'm so glad the seller won't be penalized. I'll message him first just to give a heads up before opening a return.
Sorry about posting the item #. It won't happen again. I tried to edit my post, but can't (I think?). This seller is totally awesome, so I'd like to do whatever the exact opposite of shaming him is 
Seriously, though, thank you for your time.
I'd never disregard two cents, especially right now 
Not to mention, I have less experience than 99.9% of the people here, so I appreciate any advice.
I added more details and also changed "arrived damaged" to "damaged in transit" because I don't want them to pin it on the seller. Does this sound better?
"Hi there,
This package was damaged in transit and the shipping was handled by the Global Shipping Program, so I'd like to be referred to a GSP specialist.
The shipping box is pushed in on one side (like an accordion), and the box sets are crushed in the corners and bent in the middle. I haven't removed the cellophane because I don't want to alter anything, but when I pick them up I can hear the discs and little pieces of plastic rattling around inside.
I'd like to return for a full refund, please. Thank you very much for your help!
Ann"
I'd feel weird keeping the item and getting my money back. It's kind of expensive (at least to me 
). What would happen if I just send it back to the Erlanger, KY address after I receive my refund?
More importantly, how's this sound?
"Hi there,
This package was damaged in transit and the shipping was handled by the Global Shipping Program, so I'm asking to be referred to a GSP specialist.
The shipping box is pushed in on one side (like an accordion), and the box sets are crushed in the corners and bent in the middle. I haven't removed the cellophane because I don't want to alter anything, but when I pick them up I can hear the discs and little pieces of plastic rattling around inside.
I'd like a full refund, including shipping and import charges, please. Thank you very much for your help!
Ann"
Okay, I'll go back to my last version with "return for a full refund". That one feels better to type anyways 
Thank you for the advice!
I shall take some later today and add them to the return request. Thanks again for your input
Sorry it took so long for me to come thank you, but...
THANK YOU!
I appreciate you sharing your experience. I finally got a chance to read through your thread and for some reason, it seems sooo familiar 
So neither you nor your seller actually had to call into eBay, eh? Just "asked eBay to step in" and voila, refunded? Hmm, I'll have to let my seller know. He's been so awesome, I'd really like to save him as much trouble as possible.
Anyhoo, thank you again. That was very helpful. I learned even more than I was expecting 
