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+DBRLn,0KoOQ~~60_7.JPG "webshaark"){kind=avatar}
Feel free to share your thoughts about the Global Shipping Program here.
A few questions to get the ball rolling:
- What has worked well for you with the Global Shipping Program?
- Any ideas to help improve the experience for Canadian buyers?
- What has deterred you from buying items offered using the Global Shipping Program?
- How have you managed to search for items outside the program?
Please try & keep the comments constructive 🙂
If you have any questions about the program, please post them here.
"destined to a fellow in Tennessee from a seller in Pennsylvania"
There was no reason for that parcel to ever go to Pitney Bowes. It was a mistake by the seller, nobody else.
"Does anyone else think it is time to start a class action suit against ebay, and perhaps the couriers?"
You should start your "class action" against the Canadian federal government as it is Canadian laws requiring carriers to collect consumption tax (GST/HST/PST) for items coming into Canada with a value of Cdn$ 20.00 or more.
The same rules apply to the postal service but, as we all know, parcels coming by mail with relatively low value are often cleared without taxes being collected, more so since the federal government cut the staff level at the Border Agency many years ago.
http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html
http://www.cbc.ca/news/politics/federal-job-cuts-tracking-the-rollout-1.1138401
Let us not blame eBay or the carriers for obeying the laws of Canada.
"I'm sorry to ask this again if it has already been answer but I cannot find a clear answer ?"
As you are aware, there is a technical issue at this time with the "Questions" thread where recent posts (last few days) are not shown. Hopefully the people at Lithium who administer these boards under contract from eBay will resolve the issue soon. They are aware of it.
Back to your post, the information you receive from eBay is correct: you are entitled to two refunds through PayPal:
1) from the seller (received)
2) from Pitney Bowes (not received)
The folks at PayPal gave you the wrong information twice (currency and eligibility).
At this point you have two choices:
1) Call PayPal again and ask to speak to a supervisor. In fact, insist (politely of course!) to speak to a supervisor, preferably someone familiar with GSP.
2) If that call fails to resolve the problem quickly, go back to the PayPal page where the charge was issued and paid to Pitney Bowes and file a claim against Pitney Bowes for non-receipt.
It should not be necessary for Canadian buyers to have to beg for our money when things go wrong but... we do not live in a perfect world and many eBay and PayPal employees are not always aware of how to deal with issues faced by Canadian users.
Thank you for the update. Hopefully things will work out this time.
"Purolator, but they are a Canadian division of UPS"
Not quite. Purolator is a division of Canada Post, 100% owned by Canadians.
"Ebay does not provide any G.S.T/H.S.T. number when charging their import fees, a legal requirement if you are actually collecting these taxes"
Maybe you should take the time to read the replies given by eBay years ago on this thread to this question.
eBay is legally correct in this instance. They do not charge GST or HST. Pitney Bowes levies an "import charge" which represents the equivalent to duty (if applicable), GST/HST (and PST in applicable) and an handling fee of about $4/$5.
Pitney Bowes then imports the goods as consolidator and the correct amounts of duty and taxes are remitted at time of Canada Customs clearance to the Canadian government.
To suggest or imply that taxes are not remitted could be considered "libelous" under Canadian laws.
