Contact E-Bay

[betal5610]

How do I contact e-bay about a purchase that has been paid for but not delivered?

[zee-chan-jpn-books]

Need more info. How long has it been since your purchase? What was the delivery estimate given to you? You should be able to access your Order Details page from the sale for more information. 

[rocketscollectibles]

If estimated delivery time is past you can either contact seller to know what is going on, or in your orders click on 'item not received'. Be awared that you are only covered 30 days past estimated delivery time to claim an item not received in the system. 

[reallynicestamps]

You are covered by the Money Back Guarantee.

Go to the invoice and check the dropdowns.

Contact the Resolution Centre at the bottom of this page.

Go to-> Actions for Buyers

Go to->Purchases

Go to -> your purchase

Go to-> Other Actions

Open Item Not Received claim.

Note that this will not be possible until the last estimated date for arrival has passed.

You have only 30 days from that date to open a Claim.

If you used it, Paypal offers Buyer Protection for 180 days from Payment.

You are also covered by the chargeback policy of your credit card.

If you used a gift card or a debit card, you cannot get your money back, because that is the electronic version of sending cash.

The best protection for buying online is Paypal backed with a credit card.