Did not get a full refund

[russells350]

Hi- I recently purchased 12 denture brushes on Ebay,but the problem is that they are not as described in the picture They cost me $48,58USD including shipping. I contacted the seller for a refund,and he told to keep the items,and issued me a $33.45USD refund. Why should I have to lose money ($15.13USD) when it was his fault?? Does Ebay have a phone number??  Thanks

[lady.stark]

Your items, were they shipped through the Global Shipping Program?

[russells350]

Yes

[lady.stark]

Did you open a return request on eBay for Item not as described?

If you did, you should have received a full refund but in 2 seperate "payments".

If not, the seller refunded you on his own, and therefore, the GSP portion of the sale was not refunded. If that is the case, I really don't know how you could get those fees back...

[reallynicestamps]

The thing with the Global Shipping Program is that while they collect the import fees* they are on record as paying them not you.

If the seller sent the items directly to you, you would have paid those fees to Canada Post** and have a receipt. Then you can reclaim the duty and sales tax, when you returned the item to the seller for refund, from Revenue Canada.

Basically, if it is shipped via GSP, always open a Dispute and always state that the shipping was through the GSP.

The seller doesn't owe you the fees, since he is unaware of them, did not collect them, did not remit them.

And the GSP was bypassed and is unaware that you did the return at all.

*Duty on applicable items valued over $150Cdn and sales taxes on items valued over $40 plus a ~$5 service fee.

**Actually slightly more because Canada Post's service fee is $9.95.