How can I contact eBay directly

[rickyip2013]

Hi Manager,

how are you ? Sorry that I need your help as following:

I order the Item #401165775093 longtime ago, but not receive and I contacted the seller many times, they said they will give me the full refund. But I have not get their refund. You could take a look our eBay messages.

please help !

[ypdc_dennis]

You are not talking to ebay here -- just other buyers and sellers.

For Item-Not-Received (INR) you open a dispute on eBay. The link is next to your purchase details in the more actions menu. Your purchase has an  estimated arrival time, The ebay dispute can be opened in the 30 days after the last estimated arrival date. if the seller does not make good, you go to the open dispute and ask eBay to settle the dispute.

If the eBay protection has expired and you paid with PayPal you can open a case on PayPal for INR -- this protection is for 180 days (about 6 months) from time of purchase.

-..-

[femmefan1946]

Don't bother with the suggestion in the Dispute that you contact the seller.

You have already done that. Ask eBay or Paypal to step in and Escalate to a Claim.

If the seller cannot prove delivery (not shipping, delivery) you will be refunded.

Do NOT accept an offer of a replacement. It will never arrive.

Do NOT close the Claim until the refund has arrived.  This is not necessary and will end the claim with no refund.

You have 60 days from payment to leave feedback and warn other future buyers.

The most effective feedback is calm and factual.

Did not receive No help from seller for example.

The seller cannot leave you negative feedback.