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Like wise 17 days, but not an issue until a week or so after eBay's estimated delivery date passes.
You only have 30 days, from eBay's last estimated date for delivery to open a Not Received case.
Don't let that limit lapse.
I've grown to accept the lack of updates now.
During the past year, I've found tracking updates to be sorely lacking with many various couriers delivering items I've purchased.
Here's my latest:
@mcrlmn wrote:Like wise 17 days, but not an issue until a week or so after eBay's estimated delivery date passes.
You only have 30 days, from eBay's last estimated date for delivery to open a Not Received case.
Don't let that limit lapse.
I've grown to accept the lack of updates now.
During the past year, I've found tracking updates to be sorely lacking with many various couriers delivering items I've purchased.
Here's my latest:
From a reverse perspective, I have a USA Expedited shipment heading to IIllinois according to eBay should take 5 to 10 days compared to the same Tracked which suggests 5 to 8 days. (According to ebay a premium services has more leeway that a lesser service.) Normally my stuff gets routed by way of Richmond and LAX and then forwarded for delivery. Because of roads being out in BC, shipments are now moving cross country via Toronto and down and taking longer. Fear is package will have to go through ChICaGo!!! We don't even want to go there!!!
For some reason it seems to be perfectly acceptable for shipments to be expected to the USA with very short windows but when it comes to the reverse "eventually" is entirely acceptable. A small 20.00 dollar item from Indiana to Calgary with GSP is bafflingly 18 to 23 business days for 2.5 x the shipping price in USD. From a buyers perspective they just want to get their purchase. Not worrying, will they have to deal with the stresses of refunds and re-ordering. Starting from square one all over.
In comparing delivery windows available for listing on the 2 sites what shows on dot com is definitely longer than what's available to dot ca sellers. As for the disclaimer regarding the BC situation, its anyone guess as to how rigidly it's being applied.
-Lotz
@lotzofuniquegoodies wrote:
As per above would it be possible to have dot ca update the link for tracking GSP shipments. There definitely seems to be shortcomings for what a buyer is able to find between the 2 sites. GSP has been around for years so these sorts of issues should have been long worked out. Comparison below.
Dot ca:
Dot com:
Both are a mouthful. The dot com page is much easier to navigate and definitely more user friendly. GSP Tracking as a search will work but does not seem to be what most users use when having issues. This is why so many still show up at a discussion board looking for answers wanting to know why their package appears to have "disappeared" off the planet. (Shipping and Tracking on dot ca is hidden at the bottom of the page. Might be more helpful if it was closer to the top of the main page.
The GSP program is only a good program if it works efficiently for both the Seller AND the Buyer.
-Lotz
As a sidenote I've lost track of the number of times @marnotom! has posted tracking links for the GSP program. By now it could be in the millions!!! If eBay had to pay for each time they would have retired a thousand times over 😮
Hi @lotzofuniquegoodies - I know that updating the Help Pages is an ongoing project for dot ca, I'll make sure this one is on the radar for a review!
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