Seller Full Refund, GSP Refund 50%?

[theartistsprinter]

An item I ordered from the UK was not as described.

The seller provided a full refund, but my Pitney Bowes refund was only around half what I paid to them.

Is this normal? If not, who should I follow up with?

I appreciate any thoughts you might be able to share!

[tyler@ebay · Accepted solution]

Hi @theartistsprinter - if the seller sent you a full refund you should have gotten a complete refund from Pitney Bowes too. I recommend contacting Customer Support directly either by phone or social media (Facebook or Twitter). They'll work on getting you taken care of. 

Thanks!

[theartistsprinter]

Thanks Tyler,

I was provided with a quick and clear resolution through Facebook.

I appreciate your guidance,

Colin

[tyler@ebay]

Great to hear they took care of you @theartistsprinter - I work closely with them and they're a great team!