eBay

Nothing after "cleared customs"

I ordered a monitor mount last month. It had shipped from New Jersey, and was to be delivered across the border here to BC. The latest estimated delivery date was set for February 28, but it hasn't arrived yet. March 1 was when the last shipping upda...

Canadian Giftcard Redemption Code Only has 11 Numbers

I bought an ebay.ca giftcard at Shoppers Drug Mart, but the redemption code only has 11 digits. (No I didn't scratch some off). I can't seem to redeem it now it asks for 13 digits on the site. Any ideas on what numbers to use. It seems a to be a newe...

purchsed a refurbished item that is cosmetically damaged

Hey allI recently purchased a refurbished Miele vacuum and it arrived with considerable cosmetic damage. I had it replaced and the same issue but with less damage. They are now telling me I have to expect some damage as it is refurbished but from wha...

Seller used wrong address - eBay failed to help get a refund

I provided tracking number to prove that the courier was unable to deliver the package and had to send it back to the seller. I confirmed that the correct address was provided. Ebay denied my claim and appeal.

Ebay phone number for support

Shipping Issue: Seller not refunding

Purchased a lighter from the States. It appears the shipment was refused (border security issue?) and is supposedly being returned to the seller. After a few days I reached out for a refund but was advised it would be sent when he gets the item back....

Retraction accepted at the moment auction ended

TIL I learned that a bid can be retracted at exactly the same time the auction ends. I was keeping tabs on a computer, and intended to bid in the dying moments of the auction. Two hours before the end of the auction, someone doubled the bid to $3,500...

Can a seller demand extra postage after an item has been bought and paid for?

I recently purchased an item or $219, plus $29 postage to Canada. Now, after I won the auction and have already sent payment the seller is demanding an extra $50 in postage or he will cancel the sale. Is he allowed to do that? How do I make him honou...

Guutar damaged during GSP delivery

I found a guitar (from the UK) that I've been after for years and it finally arrived today. As soon as I saw the packaging, my heart sank. Sure enough, a large chunk is missing from the body and the paint job, which is the primary selling point, is p...

Bidding Question

I have a question about the bidding process that has left me confused. I understand proxy bidding, and also the possibility of missing out on a last minute bid because of internet speed and not getting recongized, but this particular situation has ha...

PayPal has hijacked the balance on my account, with no resolution in sight.

I've been an eBay/PayPal member since 2002 & after spending hours on the phone, dealing with numerous people my worst fear has been realized, PayPal has effectively hijacked, seemingly indefinitely, the balance currently showing on my account & there...

Leave neutral feedback, get a small refund from & not revise feedback = your banned by a seller.

Well, I have been buying stuff on eBay for 18+ yrs. Just discovered that a large seller here in Canada from whom I had purchased 5 items over the years has banned me from buying anything further. The reason appears to be because, during the last purc...

Parcel not delivered to GSP

My parcel left Cincinnati on January 25th at 815pm and hasn’t arrived at the gsp as of February 1st there has not been any tracking updates since then and the parcel is scheduled for delivery between February 2 and the 8th is this long of a with norm...

Unusual seller behavior.

After purchasing something from Japan, I was told my package would be sent out by the next day. The next day rolls around and I get a message saying the seller's company will be treated like a corporate entity and that the seller needs the name of my...

Devon - A question about the new eBay International Shipping Program that is replacing the GSP.

devon@ebay Hi Devon,If the cart was used and items were paid for at one time, the gsp did combine the international shipping cost. The new eBay international shipping program does have a combined shipping cost if items are multiples from the same lis...

Shipping from USA to Canada

The Global Shipping Program run by Pitney Bowes for the USA based eBay sellers shipping merchandise to Canada has been patheticly slow. However, the new eBay International Standard Delivery manages to be even worse (and more expensive), which is quit...

merchendice not received

ordered a cell phone back in Jan 12. Ebay never give me any order number or confirmation email, so I have no way of tracing my order. Would like to hear any suggestion as to how to resolve this issue or maybe how to get in touch with Ebay as no one w...

Order stalled and I might not be able request refund as seller has...

set receive date greater than 90 days.I purchased an item on Jan 09. One would have assumed that the item would be in stock and ready to ship, however it wasn't. I receive a message that stock would be available (altho not by seller but by source on ...

Canadian buyers and shipping

eBay shipping for Canadians is way below useless. I live in Canada. I recently wanted to by a book that Ebay's listing said was located in Canada. Eureka! Upon further investigation, it would seem that it was a US seller but with a warehouse in Canad...