eBay

Seller won't help with item stuck in Erlanger Kentucky

I'm in Canada and have bought many items through Ebay- several coming from the US- with no issues. For this last order, the item tracking says "Delivered, PO Box. Your item has been delivered and is available at a PO Box at 2:19 am on February 4, 202...

Problems with shipping for pickup only item

I bought an item which was listed as "pickup only" after corresponding via ebay to ask whether seller would be prepared to ship, and they responded yes. Item was very well priced, but I thought I would be ok because of the money back policy. However,...

How to open an "Item Not Received" request

I need to open a claim for an item not received that is past the due date. How do I do that? In the past I would go to the resolution centre, but I don't see an option for that any more. Has eBay changed the process?

Ebay bucks where are they

Hi there, where can I find my ebay bucks. I'm on ebay.ca and can't find "Buying" tab that I saw others on the forum post about.

Returning item in different country than where item was sent to

I live in Canada but I have a US postal box only 30 minutes away from me. Currently returning an item where the seller pays for shipping and sent me a return label with Fedex. Can I drop off the package at my local Fedex in Canada or do I have to dro...

Am I being scammed?

I ordered something from Malaysia two weeks ago and the first red flag was that the seller took over a week to mark the item as 'shipped', when the listing says that the seller will ship in two days. The second, bigger red flag was that the seller di...

Is there a contact number for ebay? I want to report a harassing seller.

Is there a contact number to call ebay regarding a harassing seller? Long story, short, I ordered a listed part for my computer, using the information from dell (part number, model number etc). They sent a part that is the wrong color, the mounting c...

Scammed by eBay/seller omega watch

Hello, I was recently scammed by Ebay via a savvy scammer seller. Total of 2500 usd. The scam was for an Omega watch that was listed in a category that is not covered by eBay’s money back policy. Of course that is in the fine print and I made a big m...

Nothing after "cleared customs"

I ordered a monitor mount last month. It had shipped from New Jersey, and was to be delivered across the border here to BC. The latest estimated delivery date was set for February 28, but it hasn't arrived yet. March 1 was when the last shipping upda...

Canadian Giftcard Redemption Code Only has 11 Numbers

I bought an ebay.ca giftcard at Shoppers Drug Mart, but the redemption code only has 11 digits. (No I didn't scratch some off). I can't seem to redeem it now it asks for 13 digits on the site. Any ideas on what numbers to use. It seems a to be a newe...

purchsed a refurbished item that is cosmetically damaged

Hey allI recently purchased a refurbished Miele vacuum and it arrived with considerable cosmetic damage. I had it replaced and the same issue but with less damage. They are now telling me I have to expect some damage as it is refurbished but from wha...

Seller used wrong address - eBay failed to help get a refund

I provided tracking number to prove that the courier was unable to deliver the package and had to send it back to the seller. I confirmed that the correct address was provided. Ebay denied my claim and appeal.

Ebay phone number for support

Shipping Issue: Seller not refunding

Purchased a lighter from the States. It appears the shipment was refused (border security issue?) and is supposedly being returned to the seller. After a few days I reached out for a refund but was advised it would be sent when he gets the item back....

Retraction accepted at the moment auction ended

TIL I learned that a bid can be retracted at exactly the same time the auction ends. I was keeping tabs on a computer, and intended to bid in the dying moments of the auction. Two hours before the end of the auction, someone doubled the bid to $3,500...

Can a seller demand extra postage after an item has been bought and paid for?

I recently purchased an item or $219, plus $29 postage to Canada. Now, after I won the auction and have already sent payment the seller is demanding an extra $50 in postage or he will cancel the sale. Is he allowed to do that? How do I make him honou...

Guutar damaged during GSP delivery

I found a guitar (from the UK) that I've been after for years and it finally arrived today. As soon as I saw the packaging, my heart sank. Sure enough, a large chunk is missing from the body and the paint job, which is the primary selling point, is p...

Bidding Question

I have a question about the bidding process that has left me confused. I understand proxy bidding, and also the possibility of missing out on a last minute bid because of internet speed and not getting recongized, but this particular situation has ha...

PayPal has hijacked the balance on my account, with no resolution in sight.

I've been an eBay/PayPal member since 2002 & after spending hours on the phone, dealing with numerous people my worst fear has been realized, PayPal has effectively hijacked, seemingly indefinitely, the balance currently showing on my account & there...

Leave neutral feedback, get a small refund from & not revise feedback = your banned by a seller.

Well, I have been buying stuff on eBay for 18+ yrs. Just discovered that a large seller here in Canada from whom I had purchased 5 items over the years has banned me from buying anything further. The reason appears to be because, during the last purc...

Parcel not delivered to GSP

My parcel left Cincinnati on January 25th at 815pm and hasn’t arrived at the gsp as of February 1st there has not been any tracking updates since then and the parcel is scheduled for delivery between February 2 and the 8th is this long of a with norm...