Buyer Central

The return system needs to be revamped! Absolutely ridiculous how long scam sellers keep our money!

I haven't complained on here for awhile, not because I'm happy with ebay but only because I don't use it as much as I never sell since the fools got rid of payPal and buying is a shipping nightmare for Canadians since the global shipping program. Any...

Resolved! Why was my knife not allowed into Canada?

I bought this antique fixed blade knife and it is currently being returned to sender for being “prohibited”. I am extremely confused as these types of blades are not illegal in Canada and I’ve bought knives similar to this overseas and shipped into C...

Global shipping program non-sense

i bought a ssd hard drive from a seller that is in Massachusetts the drive was suppose to be ship priority shipping but the seller chose to send by the global shipping program so it was sent priority to them ... Result is the package who would of too...

chit chats??

Anyone buy anything and find out by the tracking that some **bleep**py outfit called chit chats express is the carrier instead of Canada Post? Ebay indicates there are 2 tracking numbers for this item, this one and another from Canada Post which indi...

Resolved! Who to contact when Pitney Bowes tracking never gets updated?

I've been checking tracking information for a package shipped in the US towards Canada and for two weeks now the tracking information has not been updated -- it is stuck at "Cleared Customs - Toronto". It was due to arrive May 1st -- and has not. Whe...

why is ebay using ascenda shipping to Canada

Global Shipping Program(sucks)

Does any USA stores Care that GSP is charging U$20 or more for shipping to Canada? Many,many times there is a very reasonable priced item I would like to purchase,Then the dreaded GSP The three headed Dragon shows U$2O+ for shipping for a U$1.99 Card...

Seller won't help with item stuck in Erlanger Kentucky

I'm in Canada and have bought many items through Ebay- several coming from the US- with no issues. For this last order, the item tracking says "Delivered, PO Box. Your item has been delivered and is available at a PO Box at 2:19 am on February 4, 202...

Why is shipping so disgustingly expensive in the USA?

I am not buying much from the USA anymore due to the disgustingly high shipping. They are the highest in the world. No way is should cost the prices that more and more people are charging to ship. I just don't buy anything at those costs. I'm sure it...

Problems with shipping for pickup only item

I bought an item which was listed as "pickup only" after corresponding via ebay to ask whether seller would be prepared to ship, and they responded yes. Item was very well priced, but I thought I would be ok because of the money back policy. However,...

How to open an "Item Not Received" request

I need to open a claim for an item not received that is past the due date. How do I do that? In the past I would go to the resolution centre, but I don't see an option for that any more. Has eBay changed the process?

Ebay bucks where are they

Hi there, where can I find my ebay bucks. I'm on ebay.ca and can't find "Buying" tab that I saw others on the forum post about.

Returning item in different country than where item was sent to

I live in Canada but I have a US postal box only 30 minutes away from me. Currently returning an item where the seller pays for shipping and sent me a return label with Fedex. Can I drop off the package at my local Fedex in Canada or do I have to dro...

Am I being scammed?

I ordered something from Malaysia two weeks ago and the first red flag was that the seller took over a week to mark the item as 'shipped', when the listing says that the seller will ship in two days. The second, bigger red flag was that the seller di...

Is there a contact number for ebay? I want to report a harassing seller.

Is there a contact number to call ebay regarding a harassing seller? Long story, short, I ordered a listed part for my computer, using the information from dell (part number, model number etc). They sent a part that is the wrong color, the mounting c...

Scammed by eBay/seller omega watch

Hello, I was recently scammed by Ebay via a savvy scammer seller. Total of 2500 usd. The scam was for an Omega watch that was listed in a category that is not covered by eBay’s money back policy. Of course that is in the fine print and I made a big m...

Nothing after "cleared customs"

I ordered a monitor mount last month. It had shipped from New Jersey, and was to be delivered across the border here to BC. The latest estimated delivery date was set for February 28, but it hasn't arrived yet. March 1 was when the last shipping upda...

The Seller cheating the Buyer thru a fake tracking number

I purchased the item on September 2, 2020. The seller guaranteed delivery in 2 months from the purchase date. But I found out by accident that the item as claimed by the seller was delivered on September 14th. - in 12 days!!! and the Seller attached ...

Resolved! Can I track a GSP order with the reference number only?

Hey there,So I purchased an item that was a pre-order, but it shipped after 90 days, so the seller had to ask ebay to issue a new reference number so he could send it to KY. Because it was sent after the 90 day period, I don't have a global tracking ...

Why is the Global Shipping Program so expensive between the USA and Canada?

I'm a casual collector of coins and trading cards and eBay used to be one of my go to places for making such purchases. However, more and more, I have come up against the Global Shipping Program and I find it very dissuasive. I can't tell you how man...

Canadian Giftcard Redemption Code Only has 11 Numbers

I bought an ebay.ca giftcard at Shoppers Drug Mart, but the redemption code only has 11 digits. (No I didn't scratch some off). I can't seem to redeem it now it asks for 13 digits on the site. Any ideas on what numbers to use. It seems a to be a newe...

Ebay Global Shipping is horrible, slow and overpriced

For the amount that eBay charges on this farce of a program, they should be ashamed. What a scam. Ordered a product that was shipped from Minneapolis where the journey began. It bounced accross the US going from Ohio to Kentucky. It finally gets to c...

purchsed a refurbished item that is cosmetically damaged

Hey allI recently purchased a refurbished Miele vacuum and it arrived with considerable cosmetic damage. I had it replaced and the same issue but with less damage. They are now telling me I have to expect some damage as it is refurbished but from wha...

Global Shipping Program Scam!

This GSP is getting super annoying and I refuse to buy from US sellers that opt for this program. The issue here is that Ebay forces you to use the GSP and charges duties and taxes on your item, even when it's low value. According to the Canadian leg...

Seller used wrong address - eBay failed to help get a refund

I provided tracking number to prove that the courier was unable to deliver the package and had to send it back to the seller. I confirmed that the correct address was provided. Ebay denied my claim and appeal.

Ebay phone number for support

Shipping Issue: Seller not refunding

Purchased a lighter from the States. It appears the shipment was refused (border security issue?) and is supposedly being returned to the seller. After a few days I reached out for a refund but was advised it would be sent when he gets the item back....

Retraction accepted at the moment auction ended

TIL I learned that a bid can be retracted at exactly the same time the auction ends. I was keeping tabs on a computer, and intended to bid in the dying moments of the auction. Two hours before the end of the auction, someone doubled the bid to $3,500...

Can a seller demand extra postage after an item has been bought and paid for?

I recently purchased an item or $219, plus $29 postage to Canada. Now, after I won the auction and have already sent payment the seller is demanding an extra $50 in postage or he will cancel the sale. Is he allowed to do that? How do I make him honou...

Guutar damaged during GSP delivery

I found a guitar (from the UK) that I've been after for years and it finally arrived today. As soon as I saw the packaging, my heart sank. Sure enough, a large chunk is missing from the body and the paint job, which is the primary selling point, is p...