Buyer Central

Seller cancelled 2 orders without a valid reason

On Dec. 18, 2022 I bid & won 2 items from seller. I waited for seller to send me one invoice. Instead, seller sent two invoices with separate shipping costs. On Dec. 19, 2022 I sent a request (message #1) to seller to ship the items together & send m...

Gift card amount not returned

For some reason eBay did not allow my payment with my gift card but took the $$ off my card. The seller didn't receive payment and I received notification the card did not pay. There was the confirmation of $100 Cdn when redeeming it, but now I'm out...

Seller put wrong telephone number? how to correct it

Hi,I have my first buy on eBay. The seller from Italy sent his package to me in Canada on December 5, 2022. Untill today I have not got any information on the package (the tracking only shows: available for collection at the offices of the foreign op...

Resolved! Yet Another Intelcom Complaint

Looks like this isn't anything new, but I'm posting anyway in the hopes that it helps eBay and Pitney Bowes decide to stop dealing with Intelcom for the Global Shipping Program. I bought an item, which was to be fulfilled via the GSP. In the past I'v...

Canada Post Slow processing from Europe?

Hey everyone, I'm in Vancouver and waiting on a bunch of registered parcels from Europe (italy, netherlands, poland) Tracking obviously only gives me info up to the point of departure from shipping country and then once it's in the hands of Canada Po...

Paybright

Hello, here I am looking for a new phone of an iphone 12 not too expensive. so naturally I do my research on the internet and I see an interesting ad. which is this oneUsing PayBright payment plans to pay for your eBay purchase is easy:Complete PayBr...

Address Validation

In the event that a user accidentally enters incorrect address information in their account settings or during the checkout process, eBay will provide an automated notification with a suggested address.This could be a problemfor buyers who have mailb...

contact ebay customer service by phone to help with return

helloI bought a tool that was shown and described to be certain way and received a different variation of that tool that will not work for meI started a return process ...I described in words and a photo what the problem was , the return was immediat...

Seller end auction early, I paid, he wants to refund and that I send by paypal

Hello,the seller ended the auction early, I paid by Paypal, and he set a tracking number.I received a message telling me of his sickness, that he would like to refund, and that I send money via Paypal.It's a scam, isn't it? How do I proceed now?

Global Shipping via Kentucky

Canadian ebay buyers. Tell seller you don't want him/her to use Global Shipping. It's horrific. Item goes to Kentucky warehouse where it can sit for weeks. Pitney Bowes runs it and they are doing a terrible job. My experiences have all been bad. Cost...

So i encountered something odd, and need some info on this.

So I found a listing on ebay for a pokemon plush i've been looking for however the price it set to about $1.52 canadian, but the shipping fee is somehow set to 81$ this seems so fishy to me. And i'm curious if this is some form of shipping fee scam o...

Seller requests personal information before selling to me

I recently tried to buy an item but the order was cancelled soon after by the seller because "something was wrong with the buyer's shipping address" (an issue which hasn't happened with any other seller). I tried messaging the seller about it and the...

Resolved! I don't understand how Canadian seller(mailing address in Canada) sell items in US Currency.

Resolved! Package has cleared customs, but then went DEAD....

I recently ordered a cheer uniform from very reputable seller on eBay. I have had “semi-reasonable “ tracking for this parcel..but here’s the rub: the parcel left the PB Erlanger Ky facility and I have received a “ cleared customs” notification. The ...

Fraud: Tracking Number Issued, Item Not Shipped

I ordered an item from a Chinese based seller who advertised items are shipped within one business day. The tracking number was issued on December 8, 2020. After a few days, I noticed the item had not shipped and sent the seller a message asking when...

I was cheated by the seller and closed the case, now I can't get a refund

I bought a fake hoodie and asked to return it. The seller admitted in the chat that he was selling a fake, but he asked me to open a new case and change the description. The seller doesn't want me to claim he knew I was selling a fake and sold it as ...

eBay Guarantee is a SHAM (Refund denied)

I made a purchase for a bag through bid I won and called ebay to confirm seller's legitmacy since the seller was recently enrolled such. They reassured me that there was an eBay guarantee that protect buyers from shadytransactions should there be one...

False Return Label Provided for an INAD, Next Steps?

I opened a return for an item not as described. Clear cut case, no question about the INAD. The seller is not in North America, they accepted the return and send me a Canada Post label for small packet surface, with the description of "letters" and a...

Lost packages from Global Shipping Center/Pitney Bowes

I placed two orders from US sellers last month and both are shipped via Global Shipping program. I should have done some research on this and avoided them at all costs. Both packages have arrived at the repackaging center in Erlanger, KY and were shi...

Seller cancels, refunds and relist immediately after payment

Hello,As the title states: Sellers cancels, refunds and relist (exact product and description) within an hour after payment-- citing "out of stock/damage. (A shipping label was also created as well.)Filed a report with eBay 2 days ago. But as of toda...

Resolved! Just bought a laptop on ebay and I'm a little confused about the extra fees , could someone explain?

So recently, I bought a refurbished tochiba laptop on ebay, from a UK seller/business. I live in canada, and I usually order stuff from the US, but since the uk listing was cheaper, I decided to grab one. Now the thing is that the seller sent me a me...

My eBay displays wrong shipping info

This is something Ive notice happening a lot in the last few months. Whenever I go in 'My eBay' to check on items I'm watching, it more often than not displays shipping charges TO THE USA and not Canada as it should. And before you ask, yes I'm logge...

Coin and Paper Money listings disappearing

I used to shop for coins and particularly world paper money on the U.S. ebay site years ago, but it seems that there was some rule change, and suddenly the listings dried up. Now, it seems that a similar thing is happening on the Canadian and other e...

Resolved! Unable to pay with my gift card!

So I finally found my refunded money, and I'm trying to use it, however it won't let me pay for an item with it. I have an item "back-ordered?" that I committed to buying, and I can't seem pay for it with any of my cards?! Help please?

New Purchase History page

eBay introduced a new Purchase History page on ebay.com a few days ago. It is not yet on ebay.ca, ebay.co.uk, etc so I use those alternate sites as a work-around. I gave feedback using "Tell us what you think", however in the past I have never seen r...

Do I need to provide tracking for return?

I want to return an item I bought and the seller wants me to ship using economy shipping, which doesn't come with a tracking number. Is that even a good idea? I worry that the seller can just claim that they never received the package back and won't ...

Taxes on shipping?

I get that eBay is now collecting taxes on items sold on eBay. However, why are they charging it on the shipping cost as well? Canada Post prices already include taxes when you calculate them on their website. So why am I being charged twice on that ...

How Can I get Canada Post Tracking?

Hi everyone,Hoping I can get help on this one. I only have the ebay tracking number. But it showed that Canada Post tried to deliver my package yesterday and left a note on where to pick it up. But there was no note so I belive they tried to deliver ...

It was a good run but goodbye eBay

As a collector I have enjoyed the 20 plus years spent searching and selling, purchasing on eBay but after multiple glitches while trying to buy items it's time to call it quits.Lately, I have even had issues with buy it now items. An object came up t...

I received the wrong item & now the seller is refusing to refund me.

I'm not sure exactly what happened, it may have been a mail mix up or something cause the seller said they were from ireland but the package says it came from California, but regardless they're now refusing to refund me???I'm really scared because th...