Buyer Central

Ebay Bucks Promotion

For anyone planning any eBay purchases there is a promotion floating about....5% eBay Bucks on qualifying purchases for the next few days. The Promotion ends at 11:59PM ET on April 14, 2022. Promotion is valid on multiple qualifying purchases made wi...

Seller not shipping items

I sent an offer on a video game 2 weeks ago and seller manually accepted. I paid and he marked as shipped 1-2 days later (no tracking)After 2 weeks of waiting knowing mail usually takes less than 1 week i came back on ebay to send a message to seller...

Can eBay contact the delivery courier (Intelcom) about a GSP shipment?

Hi, I bought an item that was sent to Intelcom on February 24 (it arrived in my city at this date). It was supposed to be delivered by March 3 (yesterday) at the latest, but the delivery hasn't happened yet - it has just been stuck on "Package receiv...

Ebay try to scam me and Intelcom too

Hi, i bought an expensive item on Ebay ( $2600 ) last Friday i received an email from Intelcom tell me your package is delivered with attached to the email "proof" of signature which was a scribble of "N/A" and a picture with two packages on the floo...

Canceling a payment dispute

I recently have opened an unnecessary payment dispute for an item that hasn't even started shipping yet, I tried canceling but it doesn't come up anywhere on return and requests hub.

Item was missing after it was repackaged during the Global Shipping Program

Recently I bought from an US seller and he shipped through the Global Shipping Program (GSP). When the parcel arrived, the item I purhased was missing from the box.Seller informed me that the parcel was not how it was originally sent and was repackag...

Temporary buying limit

Hello, not sure where else to write this and hopefully an eBay rep will see this.I keep getting temporary buying limits put on my account which is extremely frustrating when trying to bid on time-sensitive auctions. I pay instantly on all Buy It Now ...

Item I was bidding on disappeared, no record of cancellation

I was bidding on an item this week, I had the winning bid with 5 hours left on the auction when the the item disappeared from the ebay system. Has anyone ever had something like this happen to them? I was surprised to see the item was suddenly gone. ...

Resolved! Being blatantly scammed and eBay can't step in to resolve it.

I don't know how I made this mistake, but I accidentally bought from a "seller" who now has -1 rating (it was a lot better than that at the time of purchase) and had put my product on a 4 month shipping ETA, refuses to talk to me / resolve anything. ...

Global shipping

I don’t usually purchase items that use the Global Shipping Program. Too expensive and takes two to three times to arrive. I have tried to exclude those items from my searches, but I have not been able to do that and therefore sometimes I open an ite...

Refunds and eBay gift card limits

Does anyone know what happens to gift cards and refunds, if it results in more than 8 gift cards in the account? About a month ago, I bought an i7 computer with a 1 TB NVME drive but got an i5 with a 512 GB standard SSD drive. I sent it back (the sel...

Ebay buyer protection for replacement?

I have a battery powered item that does not hold a charge, so does not work as it should. I emailed the seller, and they have offered to send a replacement. I am just wondering how eBay's protection works if the replacement also has the same issue. R...

Opened a Return - Seller Never Accepted Return - eBay Asked To Step In (Return Is Now Closed)

So I'm not new to eBay, but I wanted to post this and tag tyler@ebay regarding this. So, I bought a refurbished phone, and it had issues and the screen had some discoloration not mentioned in the description, so I opened a return. Seller does a boile...

Smith Corona XD 6600 Spell Right Dictionary Electronic Typewriter

Just letting anyone (buyer) know that item Smith Corona XD 6600 Spell Right Dictionary Electronic Typewriter has black paint missing from several keys on the typewriter. Seller was contacted about this however nothing put into their listing about thi...

If I come across a sold listing, can I see who bought it?

Newbie question:Just wondering if I come across a sold listing can I see who bought the item? Or only I can see who’s the seller of the listing.

Buyer never gave refund

So I bought a pocket computer and received a random drill charger opened a case with eBay shipped it out because the seller didn’t give me a refund label I paid for it I asked about if he got it and he never got back to me eBay closed my return so no...

Two weeks in Erlanger, KY, anyone else?

Anyone else have their tracking not move for over two weeks at the Customs Documentation and Labeling in Erlanger, Kentucky?The seller says it’s out if their hands due to it being a GSP issue and the eBay customer service agent filed an order not arr...

Refund

I have returned two items, which have been received by teh seller who has accepted the returns. Now the eller says eBay will refund my money whike eBay says that seller should have refunded the money, who will refund? and how to contact eBay for this...

Bought item from a place in Canada that doesn't exist

This is more of an investigation than anything, I am fully aware that I did not do my homework on this seller (on purpose). However, for once I wondered what if. I ordered a chair at a heavily discounted price which stated open box in the title but w...

WANT TO RETURN ITEM PURCHASED

Just looking for some advice. I purchased a rather expensive item that I'm just not happy with. The seller has 30 day returns but buyer pays return shipping. Should I just contact the seller and return the item or go through eBay return process?

Package from China

I received a package from China, but it’s not something I ordered. I know it’s from eBay from the way my address is listed on the label. I have recently ordered items from China and have a lot in the past, and am hoping they didn’t send out the wrong...

21 days after purchase and still not shipped out

I wonder what I need to do with a purchase tha hast shipped after 21 days , the seller never respond to my emails even if I'm polite. It's a makeup item , it was around 100$ Canadian .I also have another problem , maybe I should make a separate post ...

Item is unusable and dangerous

It's my second post , sorry I have two problems and I didn't know if I should make two separate posts.My brother has a degenerative disease with dementia. I need to retrain him while I change his diapers because he hates it and he can hit me. I bough...

Paid $7499 USD, Am Canadian, Seller Cancelled, Refund Dings me for $300-$600 CAD? What can I do?

I bought a synthesizer for $7499 USD and seller cancelled a few hours later. Synth was originally $7100 and he added $399 for the global shipping. Paypal refund in progress, but I'm going to be charged a bad rate to go from CAD to USD and then USD ba...

t95 tv box not working

i called severa l times to return this item mailing was to be sent

Global shipping is a scam and money grab, sellers please stop punishing customers

Every time I see a seller using the GSP, ebay is forcing a duty fee on an item that does not fall under duty fees ordinarily through regular courier services or mail. Even more, shipping is extraordinarily slow.I've had packages come from Japan to Ca...

global shipping - a positive experience

here to report that other than the high cost of shipping through global shipping, i've had quite the positive experience. the item i wanted, i was not able to find in canada and even with shipping and fees, it was a tiny bit cheaper than buying in ca...

I am unable to contact ebay about items not received.

I ordered three items from a seller from UK on 18 Oct 2021, to be shipped to Canada, the estimated delivery dates were 18 Oct-25 Jan2022. Not received. I contacted the seller a few days ago, they are willing to refund but say the order is too old to ...

Ebay Return Policy vs Seller's own policy

I received a pair of boots earlier this week, and I feel they're a tad too small. If I want to request a return, do I choose the standard Ebay return process or do I go with the seller's own return process as indicated in the item description?

Global Shipping Program Steals Tube Electronics!!!!! (Won't ship or return them to seller)

I am writing this as a warning to anyone buying or selling vintage electronics. I just had a vintage Eico tuner "stolen by Pitney Bowes for no good cause, deemed "undeliverable". I also had this problem with a miniature oscilloscope CRT last year. No...