Buyer Central

Wrong item sent by the seller.

I ordered a jacket last January 29, 2022 and yesterday the package arrived but instead of the jacket that was posted on the seller's account I received a winter pants. I contacted the seller immediately after opening the package but still not respond...

ebike sales off ebay,L have placed may orders for ebikes .

So many different orders made and paid and not one ebike order arrived.eBay is great with the refund ,but I ordered the ebikes to use and wait two months for the delivery that doesn't come.The sellers have had my money interest free for a few months,...

I feel Seller toyed with on going conversation to let 60 days pass so can't leave comments

My issue with the seller started on December 8th, 2021. I even had to talk to Ebay, and they messaged the seller, and it went nowhere. I bought an unlocked phone (China) and when I received it, (Canada) it was not unlocked. I contacted the seller, an...

How long it takes to receive item after shipped from Global Shipping centre ?

Hello guys, I am just wondering what is your experience recently with GSP and how many days on average between when the item was shipped from Global Shipping centre and when you received the item. I live in Mississauga will that help to receive the i...

Global Shipping program extremely low efficiency

Is it just me, of Pitney Bows is just an over priced low performance, terrible re-shipper? Anything they receive at their warehouse just sits there for 1 to 2 weeks every time.This package was sent from Florida, and could have been sent to me directl...

The Relief of a Non-GPS US Seller!!!

We wanted an exact replacement for headphones a puppy decided were an excellent chew toy but that exact model is not available except for on Ebay. Lots available there, lots of refurbs, open box and some sealed new. Anyway, it quickly became shopping...

Paypal refused to refund money for order that was returned to seller. I talked to seller over the ph

Paypal refused to refund money for order that was returned to seller. I talked to seller over the phone. Seller confirmed receiving My return. Paypal says because there is no Tracking number issued for My return Paypal ruled in favour of seller. Payp...

Resolved! Paid seller, seller is saying they didn't get payment?

I made a purchase today and paid with a combination of ebay giftcard and paypal. The seller is saying they can't see where I made payments, despite me sending them the transaction details I received from paypal. Also, the balance of the giftcard is n...

Global Shipping is a scam Buyer beware

Do Buyers and shippers using global shipping know that once global shipping receives the item they own it.You have given up all rights to that item. They can do what they see fit. Restrict it and refund you then they can dispose of it as they want. O...

selling fake items

Hi.Why is ebay not doing anything about selling fake items from China? To use the excuse the asking price is some sort of indicator is wrong. I have bought many a product bellow market price from honest sellers some from China. That is the spirit of ...

Another GSP/Intelcom delivery problem - What do I do?

Hello everyone, I know this issue has been discussed before, so I wanted to know how to proceed. My delivery was carried by Intelcom and I received an email showing the item being "delivered" with "proof of delivery" being a scrawl which appears to b...

Resolved! Waiting ALL DAY for CANPAR 3rd party private courier they used. Expensive item not here 7:30PM

I have been waiting all day for a "canpar" truck to deliver an Item I payed $1500 for.It said out for delivery this morning. Ay 5 pm I wanted to have a shower and get pickup dinner....nope.I phoned canpar and they say some "Daniel" guy was bringing t...

No Shipping Update From Seller

I purchased an item 10 days ago, and paid for said item immediately with buy it now. The listing said the seller usually ships within 3 business days of receiving payment, also stating that a tracking number woud be provided. After a week, there was ...

Seller refuses to refund or provide a tracking number

Hi,I ordered a pre-sale item in December 2020 that should have been released in June 2021.I never received any shipping notice and the eBay status remained Paid.As it was the pandemic, I trusted the seller that maybe they had stock issues.One month a...

Even if shipping method shows USPS, remind seller again to ship with USPS

Bought a 50 USD book from a seller in the United States where the shipping method was listed as USPS. Surprise text few days later from seller informing me of a 40 CAD import fee charge to my confusion. Because the seller was concerned about USPS del...

Resolved! Stock at consolidation center 1month

In 16 years on eBay fort time happening to me most of the time ..the shipping it’s with GSP but now my item it’s stock at the consolidation center ..what that !!! Stock there till January 5 almost 1 month now …I must wait again ?? Ask for refund ?? W...

follow up the item

Hello Dear, It's been two weeks since I bought a laptop from e bay and I have not received it. Please contact mne through my cell

item broken and only 1/2 received - site does not allow tracing back to contact the seller

I purchased an item as a guest although I am a member. The item came broken and only 1/2 was received. The seller does not take returns. Due to the fact that I purchased it as a guest I cannot figure out how to contact the seller to get a new shipmen...

Had to pay shipping to have an order I purchased "returned" to me, seller ignoring refund requests

I'll try to keep this short. I ordered from a new seller who incorrectly labeled the package and ended up mailing it back to himself. He then dropped off the package and, according to him, made it clear that I was the intended recipient of the packag...

Package lost?

So I ordered a very rare CD back in December (Dec 5th). It shipped on the 10th and the tracking stopped dead on the 13th and the expected dilivery was on Jan 3rd!It's shipped with the Gobal Shipping Program and the last updates were from USPS (Destin...

Incorrect Address

I received an email yesterday informing me that my order had been delivered however I had not received it. Upon rechecking the order details I realized I had not provided my house number. What should I do in this situation?

Resolved! Anyone know if prepaid MasterCard is accepted here?

Does anyone know if eBay accepts prepaid Mastercard as a method of payment here?I just today received a prepaid Mastercard from Carrier as part of promotion they were having when we recently had to replace our furnace (and air conditioner and air cle...

Ebay seem to foster scam culture and protect theives

I personally think Ebay is a terrible site and hurts a lot of people. I have been using it for many years because I thought it was the only way to obtain rare items but I was wrong. I have been ripped off on most anything I have ever bought from this...

Why bidding war?

In what i'm looking for, there's always a few to go in what seems an ego war or on an adrenaline trip, to inflate the prices and just lose to someone sniping. People don't understand eBay bidding or there is something i'm missing? Why would you want ...

Beware Ebay's "The item has shipped" isn't just an assigned tracking number

I'm seeing 10 day differences in the time an item has a tracking number for it's actually delivered to the shipper. Yet Ebay posts "Item has shipped" when a tracking number has been assigned. This just means the shipping label was paid-for, but not t...

stuck in Burnaby?

Anyone else have any items stuck in Burnaby? We have an item that according to Canada Post tracking has the following as the last update: "Item ProcessedBurnaby, BCJan. 3 at 10:33 p.m." Beside the entry is a triangle with a ! in it. We are in Winnipe...

Why are my payments for purchases suddenly blocked?

Since mid June I have been unable to complete purchases because my payments are suddenly not going through. My Ebay account, Paypal and credit card accounts are all in good order. For the past 18 years I have had a 100% satisfaction rating but sudden...

Item still has not arrived

I order something from ebay last year in October. Says estimated delivery date Nov 27th, 2021. It's been almost two months since the estimated delivery date and I see on the tracking that on Nov 4th it was "Shipped from the Global Shipping Center to ...

Suspicious bidder?

I was about to bid on an auction started at 0.99, i saw that the item was still on the 0.99 bid even if it had 3 bids, i clicked and it was the same bidder bidding over himself 3x time over different days I checked his stats and saw those additional ...

How Long Until a FedEx International Label Expires?

I ordered a collectable from Japan. It took 2 weeks to get a tracking number (handling time was 5-10 business days). The FedEx label was printed a week ago... no pickup scan. I messaged last week with no response. I fear the seller is giving me the r...