Buyer Central

I have bought a car from USA through eBay auction. I have paid additional $5k for

I have not received my car for over 2 months. There is no one in the eBay to talk to. How can I get help? I have field forms, left notes on the eBay site but so far I had no success getting someone from ebay to solve my problem.

Inflated Shipping costs

Is anyone else getting fed up with the ridiculous shipping costs attached to many items for sale? I have attached a photo of the most ridiculous one I have found to date. There are so many of them it is hard to keep track, but I have started saving s...

Buy Now Pay Later

This is just a suggestion but I really wish that ebay would use another BNPL service provider instead of just PayBright. I used Sezzle in the past and made purchases of around $400CAD and was even approved for a purchase of $800CAD. I'll admit I went...

Resolved! Seller used FEDEX then shoes cost me 100$ of shipping?

I bought a used pair of shoes from Virginia (Not very far from where I am, Quebec) I paid 15$ in the end of the listing and there was no mention of Fedex in the invoice. I received a bill from Fedex asking to pay 87$ to receive my parcell. What shpou...

Tracking Location Changes Every Few Days Within Canada

So I've seen behavior like this one sites like DHL, where paperwork is processed in one country although the item is in route to the destination.But this is weird. It's like they can't decide where the package actually is:Aug. 253:37 amItem processed...

Seller is getting paid for damaged phone during shipping.

I bought a phone that was damaged during shipping and wanted to send it back to seller and get a refund, the seller said to contact canada post and ask for a refund, but canada post does not allow refunds to receivers only to senders. So seller does ...

2021 purchase history doesn't work！！

I can not see the purchase history for 2021！！What’s going on？I have tried to change the desktop browser，it doesn't work！！！

Drop-ship,bad move

Ebay should seriously make sellers specify clearly beside an item they're selling if it's shipped by them,or drop ship from faraway places. In my case, seller stated that my item will be shipped from Canada,but when I actually paid for it, I got an e...

Item not as described received and return

Hi there I won an auction of a trading cards lot that i received today. It's a lot big enough that the seller did not have close photos of everything. I trusted what he stated in his description, saying that cards were played but most were mint or ne...

US shipments Standard International Shipping means eBay International standard

If you are in Canada like I am and you see a US seller with an item showing "Standard International Shipping" that listing is in fact using "eBay International standard". There is no point asking the US-based seller which shipping service is going to...

eBay's inconsistent naming of shipping plans in listings.

I was curious what several listings meant by "Standard International Shipping" and apparently according to eBay this is the same as "eBay international standard". Why is it that eBay does not seem fit to use consistent naming for their shipping plans...

eBay app is not compatible with this iPad

iPad ebay app no longer works and can’t be downloaded from Apple store. I can’t access the site through the browser either. Why? Does eBay forget that this is not an operating system app? When is eBay going to send me my 2020 iPad Pro so I can be up ...

Resolved! Claimed INR and seller ghost me

I bought something on july 31 with estimated delivery before august 11. Being in a hurry for that item and with the seller apparent lack of careness i decided to not wait and claim INR directly on august 12. He did marked as shipped like 4 days after...

How do I know if eBay has opened a case for me?

I am having a dispute with a seller on a returned item. Every time I click the "Open Case" button on the item page, I get a box to give the reason for my dispute. I fill out the details and click the "Ask us to step in and help" button and it just......

Fake tracking number from a seller

I bought an item that the seller provided what seems to be a fake tracking number... It's shipped with canada post lettermail and the tracking number the seller provided looks like this: #Lettermailxxxxxxx ( X = random numbers ). Number is invalid on...

Resolved! Seller domestic shipment delay

Estimated delivery date:Pending"The delivery date may be updated when FedEx receives the package" My question: how long do I wait before move forward on action? Today is day 7.

Newegg Canada store apparently royally screwed up

I purchased a small item from Newegg Canada on eBay. Over the years I have purchased several hundreds of dollars of merchandise without issue. However, the latest purchase was cancelled with a cryptic reason of : "Buyer requested shipment to an uncon...

Didn't send my Return with the Tracking option to the U.S.

Bought some shoes from the U.S.Seller and I agreed to do a return. Sent via Canada Post - "Small Packet USA" aka not tracking. I realized the seller could just claim they didn't receive my return and I would have no proof that it did. So I searched f...

Issues with tracking

I recently purchased a blue ps2 stand from Japan on the 20th of July and it is now august 6th and the seller says that they shipped the item but the tracking number they provided doesn’t work and all it says is electronic information sent what should...

Blocked For Seemingly No Reason

Hi folks, I purchased some cigarette holders from a seller. I placed two orders within the past year, roughly. The first order hadn't arrived and I contacted the seller about two months after I had expected to receive it, requesting an update on the ...

I returned an item, seller will pay for return shipping. Does eBay lock PayPal email addresses?

The seller indicated they would pay for return shipping. How do I let the seller know my Paypal email address if Ebay won't let me send my email address in Ebay messages?

How do I save a snapshot of an eBay item listing

I need to save a snapshot of an eBay item listing.Print > "Save to PDF" looks like a dog's breakfast.I tried Firefox screenshot tools, but it does not capture what is out of view.The items description and shipping tab are often long, and they are onl...

Payment Methods

I'm very curious to know if anyone else is seeing something similar with their payment options. (From account settings.) In checking my payment methods recently I noticed that PayPal was not turned on for eBay purchases. I am blocked from updating an...

Resolved! Don't Qualify for Money Back, Even though the Listing says it Would

I know there are a lot of posts about this, but I'm still befuddled. Bought a Lense Protector on May 24th, filled a not recieved claim July 16th, never heard back, sent another message today (25th). They opened a case, I lost, and I don't understand ...

Refusing a delivery

Hello everyone I making a post because I try contacting eBay but they customer service by phone is is not operational apparently. So I bought this item couple of day ago but I then realize it would not work for what I want to do but the seller sends ...

Resolved! Seller might not fulfill the order

Hi,I recently won a bid for an item. I saw the bid about 4 days before it ended and I decided to place a starting bid.I contacted the seller to ask for details on the shipment of the item, but got not reply (for several days). I guess no one else bid...

Delivered to the wrong address

PBI delivered to the wrong address and is now doing victory laps via email claiming a successful delivery, there seems to be no way of contacting them to correct this mistake.

I think I was scammed by a Russian seller, what to do?

I recently won an auction for an item from Russian seller. The tracking information provided from the seller is a courier I have never heard of. When I go to the courier website, all the links of the website do not work. Do I have any recourse? All o...

Exhorbitant Shipping Costs to Canada

I recently purchased 4 magazines on eBay. In the last couple of years, I have noticed and knew that eBay shipping had changed the requirements, hence the high costs. Sellers are required to purchase tracking and signature for all items.My 4 magazine ...

... What is wrong with eBay Chat? Seller used wrong shipping method and pocketed the difference...

Hi all, I've been trying to explain this simple issue to eBay Chat agents, but they don't seem to understand. I bought an item that had two shipping options: 1. Standard Shipping2. Express Shipping I paid for Express Shipping, seller shipped via Stan...