Buyer Central

I need some advice: Ebay automatically escalated my "Item did not arrive" request without my consent

Some background information:I bought an item that usually would take 2-3 weeks at most, but it still didn't arrive after a month (sent through letter mail likely) so I decided to use the "Item did not arrive" button for this item. That sent a "reques...

why is global shipping from US so slow

Anyhow has a idea why it takes more than 3 wks to ship a laptop from Florida? Is COVID-19 really affecting them so much? Can I cancel the product? It just is taking too long.

Resolved! Changes in shipping after winning an auction.

Is it possible if you won an auction, could you say ask the seller to change the shipping to a cheaper and slower one to reduce the costs that you would still pay for during checkout? Is this something you can do before you win or after you win said ...

Package was stolen from my door as the shipper didn't bother knock on my door[apt. building]

I was notified on my computer that my package was delivered to me. Immediately went outside, first downstairs to my post office mailbox. Found nothing in there[it is a locked room, only Canada Post has the key to it]...Came back to my place [passing ...

Standard size 3 ring planner

So people may sell 3 ring standard size planners what do I look up to get refills for 3 ring standard planner or deviders thanks ?

Currency Exchange Fees

So I have been a Paypal / Ebay customer here in Canada for the better part of 20 years. I do more buying than selling. I have a Canadian bank Visa Card in US dollars, linked to my Paypal Account. For years this has worked just fine, as most of my Eba...

Resolved! Anyone else waiting for the Canada Post Mississauga facility to catch up?

Am I the only one who "lost" a package as it recently entered the Mississauga treatment center of Canada Post? An item that was received there on May 12th has not been scanned since. It was a GSP purchase, so there wasn't even a lot to do with it cus...

Resolved! How do I determine on how much the import fees would be? (Japan-Canada)

I'm planning on buying a $48.68 CAD Nintendo Famicom Disk System from Japan.Shipping is free.Also personally I don't know how to determine via the Canadian Customs.

Item never arrived, tracking nymber says it's in my country

hi, i have a little problem i ordered something from ebay seller in April but it never arrived , the tracking number isn't valid inside my country (Israel) and the last update is from 19/4 "Customs clearance" in israel. the last response from the sel...

How long does it take for ebay international shipping to deliver to canada?

Hello everyone Bought a laptop on ebay, and got a notification today saying this:May 22, 20212:48pmArrived at Consolidation Center. Shipment is being processed.FORDS, NJ 08863What is this consolidation center, what is it for, and when am I gonna reci...

Resolved! Seller threatens me with extortion and compensation

Seller is Based in Poland. The tracking he gave never updated for 1 month. I question him about it and he never got back to me, only got back when i opened a case with ebay.His excuse was that he was on vacation and that since it's registered mail it...

Tracking said on listing was usps priority international,got a tracking number for dhl-ecommerce?

Hello everyoneI bought an Acer aspire one laptop,brand new in box. In the listing,the shipping carrier is mentioned as USPS Priority. My item isn't getting shipped with gsp,and since it's the worst possible shipping thing to use, I thought maybe it's...

Global Shipping Program U.S. to Canada - Does this Guarantee I Won't Pay Anything At My Door?

I bought a couple of items on ebay.ca, but they are coming from U.S. to Canada. I bought through the Global Shipping Program, which says it covers all import fees. However, I am still worried that there might be fees I'll have to pay at my door upon ...

"The seller can't send a return shipping label"

Hi, I purchased a phone but it was locked by PIN once it's turned on. The seller replied "I have the pin but I cannot provide it as that would create a security breach." I tried the factory reset procedure from the manufacturer's site, but it did not...

China and other Sellers with 0 to little feedback Sell a super expensive at super crazy cheap ( Scam

I asked this before and can't find it. Super Expensive items being sold for Crazy low price by 0 or very little feedback sellers. Other than the waste of my time, how are they ripping off e-bay OR pay-pal? And it is not just China like the last two I...

Resolved! seller doesn't honor it bidding sale

Hi everybody.It's been 2 weeks since I go back and forth with a seller about an item. Here the situation.I win a pair of boots for 20$ that normally cost 150$ to 200$After that I make the payment, the seller told me the item was smashed by a worker a...

Tax and DHL processing fee refund

Anyone has experience on returning an item which you paid tax and clearence fee to the courier? I bought an item from a seller located in Japan. I paid $47 to DHL for tax and processing fee. The item is not as described so I contacted the seller. I a...

Global Shipping program Canadian RIP OFF!!!

Please be aware that the Global shipping program is a full scam. We all know that when a seller sends items using USPS directly to you, shipping cost is paid to USPS and it takes 1 week or so to arrive. The border does not charge taxes up to about 20...

Basic Category Navigation is broken and returning zero results.

Whatever changes that were made to categories yesterday, have completely broken the ability to browse listings in the Sports Cards section now.If I go to the new "Sports Trading Cards" category, and then select "Ice Hockey Cards", it returns ZERO res...

Item bought item Dec 2020 and it never arrived

Hello, This is the 1st time I have ever had to do this. So I will give a break down of the events. -Dec 11, 2020 I bought and Among Us action figure set for my kids. -The said it shipped and gave a tracking number which never worked, estimated delive...

Common search filters not appearing

I commonly buy baseball cards on eBay and use multiple filters to refine what I see. However I noticed today that subcategories of the “Sports Trading Cards” filter such as baseball, basketball, etc are not appearing. Also, the common “Era” filter - ...

Craziest NAD case ever!

I have been on what I'd call a roller coaster ride of a case for the better part of two weeks now, and things just keep getting crazier!After what looked like a turmulous start, I managed to open a mitem not as described case where the seller (who is...

How long after purchasing an item you can open a case/ claim refund

I think it is 30 days, if yes what about the items which we buy from china and these arrive after more than one month. If item doesn't arrive and buyer can't do anyting, it means your money has been wasted? thanks

No PayPal, no eBay money back guarantee

This is completely new to me - I have just been informed that eBay is unable to uphold their seller label responsability if a buyer does not have a PayPal account. With that said, I stopped using PayPal a few years ago and therefore cannot open a new...

Spoke and Hub delivery systems.

These come up constantly- especially in discussions of the Global Shipping Program.But they are also used by most courier and postal systems.Today I found a diagram of Air Canada's spoke and hub distribution (flight) system and thought it might expla...

How should I repay this seller? Advice needed.

So I purchased 10 items from an overseas seller in late February that added up to $750 USD (I paid with PP and the amount was converted to $975 CAD at that days' exchange rate). The items were shipped one day later and the last expected delivery date...

Resolved! Duties and Taxes when buying sneakers from the U.S. in Canada with the Authenticator?

Hi there, I am looking to buy some sneakers that are from the U.S. through the Authticator program. I am from Canada and wondering what kind of or if I will be hit with duties and taxes. Thanks!

My Ebay's bucks disappeared

Hi, on October 3th I've received a message from EBay saying that my Ebay's bucks certificate is ready to use and that it will expire on November 2th. Today I wanted to use a part of them to buy something but they have disappeared.When I go the Ebay's...

My order

Hi, I placed an on-line order, last week Thursday, April. 29/21. I do not live in the U.S., I live in Canada,

Seller refusing to provide return tracking, eBay is of no help

So I just bought an item (the 2lp version of Sgt. Peppers for $100) and when it arrived I had realized the seller shipped the wrong item (the 1lp version of Sgt. Peppers which retails for $50) that they described.My first thought was, I need to retur...