Buyer Central

Items not yet delivered

Bought a Denas Russian product it has been 3 months . Not reliable . No one updates .

Two tracking numbers for same item.

I purchased an item on Oct. 2nd and on Oct 3rd I got an email from Paypal saying a shipping label was created and my purchase was shipping by Canada Post. Expected mailing date Oct 3rd. Package as of now was never received by Canada Post. This mornin...

Already purchased item removed?

Hello, I was just hoping for a little help! I bought a Pokemon Diamond game about a week ago and I checked on the tracking info today to find that the item was removed and I can’t access the tracking for the item.The seller is still on ebay but all o...

Seller still hasn't updated shipping

Hey, so I won 3 items on Friday. I contacted the seller if he could combine the shipping as shipping separate was more than half the cost of the items.He doesn't respond until Saturday morning. He says he will do that right away and send me an update...

Resolved! INR Case Refunded but will item arrive?

Hey so this was my first time purchasing something on eBay and I ordered a Front Lip for my cars bumper from the U.S.At the time I wasn't aware of GSP and all the trouble that comes along with it....Anyways I ordered the item and saw the last date fo...

Seller sent item but paypal payment is still pending

I recently bought an item and made the payment through paypal like usual. Then a day later i see the payment is still pending on my paypal account. I immediatly contact the seller to ask him how the transaction was looking from his side. He says that...

Seller won’t provide shipping label or cover costs

The seller sent a damaged item and I opened a case l, ebay said he will accept refund but can’t provide return label. I have contacted him several times for the shipping cost as it is his responsibility but no response. I have only 3 more days till c...

apoyo de un articulo que comprenda y no me ha llegado

No issue anymore :P

eBay has resolved it! Yay! Thank you!

Seller sold me a tampered item

I bought a baseball card that was graded by GemOnce received I noticed the card was off alittle so I compared it to another card I have which happened to be the same one.The size wad different so I suspected the card may of been trimmed so I took it ...

How to accept a Cancelation for cancelling a order ?

The seller canceled my order because he forgot to set up a paypal account for the item. What is the best way to do to finish this cancelation. In order the item can relist, and purchese again. Thanks in advance.

disrespectful behavoir

so there is a seller and because i dont have feedback/reviews the seller cannot sell anything to me which is very disrespectful. by the way i only have a Ebay account to purchase items. i dont need feedback or any reviews since at the moment im not u...

Buying items living in Canada

So guys, I live in Toronto and I am a bit confused about some things. I want to buy some stuff from ebay (mobile phone cases and accessories, video game accessories etc) from several countries in the world (countries in Asia, Europe and the USA). I w...

Making an offer or buying it now?

If there's an item for sale with multiple inquiries, would it be smarter to make an offer or buy it now? If I buy it now, what happens with the inquiries? Is there anyway to see the highest offer so I can offer a higher price?

Purchases on eBay

Has anyone discovered a way to retrieve payment details(Link to payment record) for ebay purchases in Sellers Hub? In the past they were easy to find between eBay & PayPal. Now that your payment is routed indirectly there does not seem to be any link...

GSP item delivered to Cincinnati rather than Erlanger for first stage

I've previously purchased a number of items on eBay through the GSP, and for the most part, everything has gone smoothly with all of them. Usually, they get delivered to the Global Shipping Centre in Erlanger, KY, and a few days later, they arrive in...

'Recently viewed' ebay spam

This is apparently an issue not resolved prior to this, posted back in 2016.Ebay is repeatedly sending me email offers to buy items I have **ONLY VIEWED**, NOT WATCHED OR BID.Sending them now every day for a modem I looked at to get a photo reference...

can't ship to Canada but seller is in ebay global shipping program

I am trying to buy a item but can not since I live in Canada. Unfortunately, this seller will not ship this item to QC, Canada. Here is what you can do:Update your shipping address and try again.You can find similar items from another seller.But the ...

Confused about Amazon vs EBay

I notice people say they will exclusively use Amazon to purchase items from now on instead of using EBay. Are these people who only buy new products from actual companies? Are there many used items you can find on Amazon? To me, they are two differen...

eBay will not help me

I made a purchase just over a month ago now, I returned the item back to the seller without receiving it as the address was incorrect. Since then I have been in a battle to get a refund. I have contacted eBay help for a refund and am getting nowhere....

LVNKEP tracking?

I bought an item (unfortunately) through the Global Shipping Program, got 3 different tracking numbers. I went to intelcom because I saw another post that said the most recent type of tracking number (LVNKEB) was correlated with them. I typed my LVNK...

Resolved! Package (From Russia to Canada)

Hey Ebay Friends. I bought an item on April 11th from a seller located in Russia. I am located in Montreal, Canada.The seller shipped the package on April 16th and from the tracking number it was released from the Russian custom on April 21th with th...

Return times lapsing before tracking time

Has anyone else had the problem, when ordering items with long tracking times, (ex, 4-6+ months until latest expected delivery. Or no delivery estimate although with the latter you shouldn't wait six months before asking for refund) that months after...

Unable to track shipping.

It appears as if all the tracking numbers on my purchased items are not responding. I am in Canada and I have about 6 itams that I have purchased, pending delivery. All the items have a tracking number. (They are coming from either India or China.) T...

Combined shipping , half amount Refunded

Hello,On February 28/21 Seller ship 2 Items together in one Package.EBay expected Delivery time was from March 9- March 16.The Items didn't arrive until April 1 , I opened INR case .Ebay Partialy Refunded for both Items. I reach CS , they told me the...

ebay STOP using Global shipping to Canada

I am super frustrated every time the seller will only use Global shipping program. It really makes no sense to me, costs more money and wastes more time and resources shipping to 2 places instead of one. Let's not even go into the environmental issue...

Resolved! Bought something from Singapore (I think), tracking number is Swiss Post, doesn't exist.

I ordered something on March 7 from a vendor that is shown as being in Singapore. On March 11 the first shipping info appears, saying "Tracking number provided" and "Incoming data delivery by the sender, Asendia Singapore". Tracking details shows a S...

What is SquareTrade Protection Plan

I bought an electronic and decide to buy this plan.I thought it is just a warranty so I thought why not?I didn't know that they will ship something to me? What will I get from them?After purchasing the plan. I see some bad reviews about them.I wonder...

Ebay jumping the gun on out for delivery and delivered parcels

I have my third out of country parcel green check marked as out for delivery and delivered when the parcel is still with Canada Post. This happened again yesterday with a purchase from the UK. Both Royal Mail and Canada Post show the item as in trans...

GSP Return due to Prohibited Item

The GSP continues to baffle me. They allow the shipment of items from the US to Canada that are considered prohibited - and then THIS happens (see email I received today, below in quotes). I can understand if the seller is aware, and ships knowing th...