Buyer Central

Accepted offer from Seller and noticed that shipping costs increased upon checking out.

The seller of an item I am watching just sent me an offer which I accepted. Upon checking out though, I noticed that GSP shipping costs have increased! The net savings between the Seller discount and shipping cost increase is a whole whopping 2 CENTS...

Purchase from Russia to Canada

Hello Everyone, On November 14 2020, I bought a set of taillights from Russia. All was good until December 11, when it has since been stuck on the "International item has left originating country and is en route to Canada". I have been in constant co...

package stuck in Cincinnati

hi there..i was just wondering if any other people having this issue??? package dosent seem to move from Cincinnati....this will be my last order on ebay..i have better things to do than spend money for things to sit around while DHL sits on their as...

Why does Ebay Shipping have multiple tracking numbers?

So I ordered an item from the US and they sent it Global Shipping. I've noticed that the one item has three different tracking numbers. Two of them say a label was created and awaiting package to be picked up and the third shows it reaching the Globa...

package still in transit - but delivered?

Hi! Is it possible that pitney bowes lost my item? I placed an order in October and waited patiently for it. I'm in Canada and due to covid I figured it would take much longer then usual to receive it. Shipping details show the item as still being in...

Resolved! Expected delivery date unavailable?

I ordered an item from Switzerland(I'm in Canada) on Monday from a 1 feedback seller. He even provided me with a shipping receipt but no tracking info. He shipped the item yesterday. So far, everything is all well and good with no issues aside from t...

Multiple items shipped separately using the same tracking number

Hello everyoneI haven’t ordered from eBay in years but after browsing one evening came across a bunch of dog items that looked amazing . I ended up ordering 5 separate items with an order total of around 80$ CAD but for the items I ordered not a bad ...

China Ebay sellers are defrauded by FCL suppliers of Fanstoys Transformers toys!

Hello to any ebay buyers of Fanstoys Transformers toys!I couldn't find the forum listing for ebay buyers, so I"m posting here in hopes that my post will be moved to the right place. My story:April 14, 2020, I purchased a FansToys Transformers FT10X F...

Seller provided a tracking number that didn’t match up with what they told me.

Okay, so I purchased a item that was almost $600. The seller seemed friendly and seemed to know what they were doing.They told me they would be shipping the item out on Jan. 22nd with priority mail which would likely reach me on the 23-24. I haven’t ...

ebay Bucks - How often do those 5% Bonus days occur?

I looked back and saw there were bonus days around the 2nd last week of the months in Oct around the 21st and Dec.22-24. Not sure what it was in November, if there were even bonus days that month. I thought maybe bonus days would happen again this pa...

Huge scam going on right now!

I was looking at ham radios for sale and seen 2 kenwood 990 models, a yaesu 9000 a yaseu 101dand from sellers that usually sell cat toys and shower curtains with ZERO past sales of electronics.I also looked at other items from 3 or 4 different seller...

Rippoff!

Angry at seller!!! EBay says they approve my return but also to contact the seller. I did. The seller say's since i'm not in the USA they refuse to send me a return label. I live a 6 hour drive by car from the seller!! Then the seller tells me a defe...

Longest you've waited for a GSP pkg from the USA?

Hey all!Can everyone share what is the longest you've waited for a GSP pkg from the USA ...and actually received it??Thank you!

Cancel an order

It seems I orded an item as a guest. Dont ask me why. Now the seller is not shipping my order. I have sent numerous messages to him via return email. The last 3 were for him to cancel my order and refund my PayPal. I have heard nothing from him. I ca...

Package research case closed/Refund issued - but will it still arrive?

Click here to see what the PB tracking site shows I ordered an item on Dec 18th (canadian buyer here, USA seller used GSP) and didn't receive my package on deadline, as per the eBay Money Back Guarantee. I filed a claim saying I didn't receive my pac...

My First GSP Order... OMG!!!

I normally pick up all of my US Ebay purchases in WA state because I live close to the border in BC. I made my first purchase through the GSP two weeks ago (because the border is still closed) and I can't believe what's happening!My seller lives 2 ho...

Seller found a way to presell items and nothing is being done about it

There is a seller on ebay which presells diecast aircraft models. As far as I know you are only allowed to sell items which have a guaranteed delivery date of 30 days. His listings consist of models that Inflight 200 has simply announced and has not ...

Is there any way to make sure the delivery is fast

Hey, I just bought something that I will need by February 7th. My order is supposed to be delivered anytime between Feb 4th-March 2nd. My package is sent from the USA to Canada, is there any way that I can make sure that my package is delivered by th...

Purchase through paypal - credit card - INR

I made a purchase through paypal using my credit card on Dec 1/20. I was following up on why I hadn't received the item and the company has closed up. This wasn't through ebay but a company on Facebook. I couldn't find this on the record on paypal, a...

Import Charges for Canada

Thoroughly confused and turned off as to why there are "import fee's" on silver and gold products. In Canada, there is no customs to import on precious metals. So where is the additional money going when this fee is not required? I've contacted the s...

Resolved! INR Case

i recently won an INR case and was refunded because seller couldnt provide tracking. now i dont know whats happening but the seller messaged me, to an item that i previously bought from them (not the one from the INR Case) that i didnt give them back...

High number of items never arrived from China sellers

Hello everybody I have been purchasing from China sellers many items in the past 5 years. Most of the times, I would very rarely had an item that never arrived, perhaps 1 out of 20 items from China. However, this dramatically changed in the past abou...

Resolved! Refund

i paid with a visa debit card and was just wondering if anyone of u know when the refund is going to show up in my account. i'd like to know the earliest and longest time it can take. thank you!

Resolved! Seller refuses to provide tracking. Scam?

i opened an INR case and asked for a refund. the seller didnt refund me. they also did not give me the tracking info. they only updated the shipping info which was "USPS First Class". it was also "international standard delivery". in my email it also...

Did not get a full refund

Hi- I recently purchased 12 denture brushes on Ebay,but the problem is that they are not as described in the picture They cost me $48,58USD including shipping. I contacted the seller for a refund,and he told to keep the items,and issued me a $33.45US...

Will the GSP CIRCUTIOUS ROUTING Negatively Impact eBay's Sales/Profits ?

"Shipping:US $15.58 (approx. C $20.27) International Priority Shipping to Canada . This amount includes seller specified US shipping charges as well as applicable international shipping, handling, and other fees. This amount is subject to change unti...

Delivered to Postal Agent Toronto CA

Hello everyone,I have Item in Transit Value USD 650.00.The Seller shipped by USPS from AZ ( USA ) . The Tracking # shows " DELIVERED TO POSTAL AGENT TORONTO , CA " on USPS Site.On CP Site - shows " Multiple PIN". What is that mean ?I'm in Ottawa , my...

Bad tracking number or tracking number shows no movement

Hi all, I purchased an item from a seller in Canada. He provided a tracking number, however when I check the number it shows only one message "Tracking number provided". No transit, no movement, nothing, and it's been 10 days? Has anyone had experien...

Resolved! GSP Item Mistakenly Listed as Delivered, but Returned to Sender

Hi everyone! A while back I bought an item from a buyer in the States who fulfilled via the Global Shipping Program. I received a notice on my door that delivery had been attempted by a local courier, and to pick up the package at a safe drop locatio...

Creepy seller. Not sure what to do.

I recently bought a batch of stamps that were advertised as "peel & stick" so I thought that they were self-adhesive. It turns out that they are glued onto pieces of "peel & stick" papers. Seeing that the seller had included a note with my order that...