Buyer Central

Re: Customs Processing Charge with UPS USA to Canada

For anyone considering making a purchase from US via UPS here ia an idea of what to expect (it will vary depending on items Coo and value) but mostly so you can avoid a bit of sticker shock. Sample item was valued at 80.00 USD Personally I would high...

ASENDIA Hub Glendale Heights IL: Wrong Labels

Asendia US WRONGLY managed the label for my package and BY MISTAKE, put the wrong label on my package (electronics) going now to Germany and my label on the the wrong package (Nike jacket) that I received on April 19th in Canada.I was able to pull of...

China shipping

Hello does any one know howe long to give before neg feed back can be given for not gotten a item I was going to purchas this pencil from a seller but not sure to avoid China and UK shippments thanks

I got scammed but this seller and now I can't even open an Item Not Received case anymore 😢

I tried opening an INR on an item I haven't received yet before April 17, last week and eBay automatically said to wait until the 18th. It's the 18th now and the link to open an INR disappeared and I'm out $114'USD. I ordered this jacket on Dec 17th,...

Refund

I want my money back!Ebay promised to refund the $50 cost of shipping for a damaged item.Seller claimed it was in good working order, it was not. Seller offered to refund full purchase price of item, I did not have to return the damaged item, I acept...

Resolved! Offers & Counter offer Shipping Charges

Why do shipping charges change for different offer amounts? I was comparing amounts on item, exchange etc., when I put the offer lower the shipping went UP and the higher the offer the LOWER the shipping. I thought maybe insurance but it wouldn't go ...

Why force USD transaction if both of you live in Canada?

Hi. I’ve been around eBay for a number of years, but not as much as others, so reaching out for opinions on the matter.I, the buyer, live in Canada and want to pay for an item in CAD. The seller also lives in Canada, but is selling their item in USD....

How long does it take for DHL to pick up the package from eBay?

Got the waybill number but no movement and that it’s waiting to be picked up.

Why does it take so long for items to pass through your Hub. I have had parts in there so far 9 days

Why so long in Hub.

Seller did not fallow threw

So made offer 80$ on 2018 vaccum they declined it asked for 85$ I said ok butthey never changed to 85.00 so offer from email was declined so does this go against my account I did call customer service told them they seen this. Thanks

Did e-Bay lose my package? Stuck on EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING For 9 days

Have a signed soccer card coming in from the US. But since April 1st it has been stuck between Glendale, IL and supposed to make its way to Melrose, IL. DHL says they have not received the item yet.I have opened a case with Ebay (although latest deli...

ram memory

rtn i did the window he refused 187.21 i will report ram retuned to stated address

Shipping from Canada to US (Duty and taxes)

Hey everyone, Just looking for some insight. I recently purchased quite a bit of items from Ebay, some from the US. I think the post office may have my first item being delivered from the US. When I buy from the US, I first pay shipping through ebay....

Tariff to Canadian Buyers

I ordered a bag on February 17 for around $62 USD plus shipping. The tracking shows it's still in Illinois and will be delivered by DHL. My question is, will it be affected by the 25% tariff when it arrives in Canada?

Confused Canada buyer charged QST & HST when checking out, I bought item from USA priced at $40.

Hi, I hope someone can help me. I am a buyer of over 20 years here, located in Montreal. Last week, I bought a $40 US clothing item of a seller located in Washington State, USA and there were no duties when I went to pay at checkout...which is fine a...

Global shipping scam!!

I have NEVER paid duty or import charges on items and I have bought dozens of items through the years. My first item shipped with Global shipping I had to pay $8 extra to ship a record! I'll never buy from a seller using this cash grab again unless t...

Received counterfeit item, next steps?

I recently received a fake/counterfeit item that I purchased on eBay using PayPal. The item arrived yesterday and upon opening the package, it was clear that what I received is fake and not the original product. I already filed to return the item, bu...

Share Feedback - How to remove requests?

I have a few transactions that keep showing in my "Share Feedback" list, even though they were cancelled or retracted. Is there a way to remove them from the list? I know I can just simply ignore them, but it's annoying to see them hanging around the...

Advertised Coupon Code Not Working

Hi, There's an item I want to buy on eBay Motors and advertised on said item is the coupon code "SAVEMAR25" which in this case would save me $20. Unfortunately, it doesn't work at checkout. I went and read all of the exlcusions and requirements to us...

What's going on with the global shipping program it is so slow all of a sudden?

I have 2 small packages coming from the US they got to the hub fine and then they have just sat there or been mailed around in a circle in Illinois for like 2-3 weeks. I've used it many times before and never had this problem. It usually just takes a...

eBay deletes neutral or negative feedback, even when justified.

Literally. Only positive feedback is accepted. So, what's the point? I've had two recent cases (both this year). Both from sellers in Europe. One sends the watch late (6 days after payment, when the profile says within 3 days). And I can see in the t...

received something I didn't buy- someone else's order

last night a delivery man brought a box here for me from ebay. Waiting for a few of my purchases to arrive soon, and after checking to make sure it was addressed to me, I opened it to find two 8x10 autographed sports memoribilia photos of baseball pl...

Avoid this Seller! *** is dishonest.

I recieved a broken phone from this seller (listing was a lie) and he never refunded me even after it was confirmed delivered (I paid for return shipping). He agreed to the refund and then because of the canada post strike the item arrived late and b...

Resolved! Should I cancel this order?

Item # 286327041488. I didn’t realize buying from someone with less than 98% FB was a problem.Seller is supposed to ship within 10 days. That time has elapsed. I write twice since then and no answer. Should I just cancel the order and give negative f...

Item stuck at Glendale Heights IL for TWO WEEKS!!

Keep seeing similar posts about eBay's FAMOUS Global / international shipping program - delays delays delays .... What more to say? Who to complain to?

eBay Coupon Code

FYI for anyone planning on making an eBay purchase in the next short while. Ends 02/27/25. Min. purchase 35.00 CAD. See full link for all the details. https://pages.ebay.ca/spendsave2025/

Why do some many Canadian orders get stuck and undelivered fro Glendale, Carol Stream Illinois. Wha.

Why do so many Canadian orders get stuck in "the hub" Glendale or Carol Stream Illinois?Why does eBay not care to help?Why do they close your case when inquiring about the this?Is there an internal scam?It says delivered to an agent. Then sits for we...

E bay support unhelpful

I had a product shipped but due to an error my concierge returned it to the e bay shipping hub. This was confirmed by e bay support. When I attempted to get the product shipped out again they banned my account and simply told me that I could not get ...

Resolved! AG EBAY HELP.. just want needing about trading cards with AUTH guarantee ??

Just won a hockey card and now the seller wants an additional 12.50 to ship it to be authenticated but the card is under 100 bucks and is already authenticated by UD.? Soo is this normal ? Thx

Seller switching shipping method to untracked from FedEx priority does not provide any information

Not sure it right community.I bought watch from Japanese seller and won auction and paid upfront on Jan 16. Back and forth it dragged till 27 to be marked as shipped. Seller provided 0 comunication and had to be asked about what is "update on shipmen...