Buyer Central

Should I open claim for “Not as Described” item?

I ordered 3 scarves that were listed as chiffon made from polyester. When they arrived only 1 scarf had a textile label, which is illegal. The labels clearly says 100% Viscose and The fabric is not chiffon. I contacted seller and asked for a return a...

60 days is not enough time to leave feedback

can we petition to increase this to 90 days perhaps. ?

" May not ship to Canada" even when seller wants to!

The past few months I have noticed most items from the United States now say "May not ship to Canada" whereas before the summer they did NOT. I just bought 6 items from a US seller, but 1 item said "May not ship to Canada" and the sale for the 6 item...

item returned to ebay international hub glendale heights IL

does anyone know what happens to packages returned from CANADA to the new ebay international hub in IL it used to be kentucky now IL do these packages get lost? ? is there a phone number to call to find out their whereabouts?

Item stuck at international shipping hub in UK

So I bought a wiring harness from the UK (item 256594034684) that looks stuck at the international shipping hub. Hasn’t moved in over a month. How would I go about finding out what happened here so I know whether or not ordering another similar item ...

Buying from sellers' in China or Hong Kong

I buy many small items from sellers' in China or Hong Kong. But usually it takes 2 months or more before I get get or might not even get it.Maybe due to being lost with Canada Post in customs when it get over here to Canada ? So after the expectation...

Paquete en glendale

Hola si alguien me puede ayudar ya que leí que. Varios les pasó lo mismoSoy de argentina y hice una compra de EEUU la cual dio vueltas por todos lados y según el seguimiento de DHL dice queMi paquete fue entregado!! En glendale no se a quien ya que n...

Canadian prepaid label from DHL

They keep sending me DHL. How do I get a prepaid UPS or Purolator?

Asendia / UniUni are HORRIBLE for Canadians buying in the US! Solution in the text.

Asendia / UniUni are HORRIBLE for Canadians buying in the US! First of all, the tracking number provided in ebay doesn't work unless you go here https://a1.asendiausa.com/tracking/ Then you get another tracking number. That's right. This company work...

DHL is charging me taxes?! WTH

So I purchased some items from a seller in the US for the whopping sum of 54.15 CAD plus 24.53 USD for shipping through EIS. The parcel goes to the hub, hangs there for more than a week as per usual..., then finally gets moving again through DHL and ...

Missing item - eBay not helping

Ok I need help. I placed my first ever eBay purchase on 08/07 for $318.53usd ($451.93cad was charged on my credit card). The description stated I would receive the item with charger and cable. I received the item on 08/21 (and paid $99.21 in duties)....

Another Global Shipping Problem

Global leaves a lot to be desired .Extra Charges / Longer WaitsNow the tracking does not update . Item has been in transit for 14 days with no update . I encourage USA sellers to ship directly to Canada . I no longer will buy from sellers using Globa...

USA to Canada. Ebay is overcharging HST to Canadian buyers

Hello, Long time happy eBayer here but eBay checkout is sometimes incorrectly charging HST on shipping when goods are sent from the USA to Canada via Ebay International Shipping (EIS). Over the coming days, if allowable, I'll post a few examples (scr...

Resolved! Item stuck at ebay shipping hub Carol Stream Illinois

Hello. I am in Canada and purchased item from US seller in mid-March. According to tracking, it got to the ebay shipping hub. Now two weeks passed and It STILL is there!! No change in status. I cannot reach anyone on ebay in person. Always directed t...

What is delivered left with individual glendale heights il 60139?

I was looking location tracking and my item was in glendale heights il 60139 delivered by individual . Im living in South Korea. plz help me. seller didnt reply my message

Received wrong item and got a refund; seller sent a right item afterwards. How to pay seller now?

I made a purchase and the item I received was not the one I ordered. So I initiated a return, sent the item back and got a refund. The seller sent the right item anyways which I received a few days after getting the refund. I now have the item I have...

Resolved! ASL instead of Canada Post and see through mailers

I thought I posted this yesterday but can't find it. I am in Canada, my purchases cross the U.S. border and is then delivered by Canada Post. Not anymore. Ebay is using ASL Precision (division of DHL) to do this. Does anyone know why?? Is it cheaper ...

Item bought supposed to ship USPS Ground Advantage switched to EBay International after sale

I bought an item from the USA. The listing said it was being shipped through USPS (USPS Ground Advantage). Tracking was provided BUT the shipment was from the seller to Illinois (eBay's international shipping hub). I contacted the seller who told he ...

Options for Writing to EBay?

A seller in China sold me a counterfeit product. When I pointed out that the product was counterfeit, he acknowledged in writing that it was not OEM as the title said it was.So I wrote a review about the seller, help make others aware that he sells c...

Resolved! EBay International Shipping Commercial Invoice Error

I'm located in Canada and I recently purchased a vintage American made sterling article from a seller in the US that was routed through the ebay international shipping program (not GSP). I received a notification from DHL that import taxes and duties...

Hates. Oil Paintings.

Dear America. No, your oil painting isn't worth thousands! I'm really sick of the way things are going in the art category. People, especially in America are taking the **bleep**.1. Over charging. Charging ridiculous sums for even the most awful pain...

Resolved! About Freight Forwards for Buyers (Other than GSP)

I'm in a postiton where I'd like to use a freight forwarder for a package I'd like to buy from the US and have it shipped to me in Canada. Does anyone have any experiece with these companies and able to recommend one? It's a one time deal but if it w...

Resolved! Refunded by ebay for lost package, package now coming to me

A while ago, I posted on here about a package that was marked as delivered and picked up by someone in carol stream IL. Ebay said it was lost, and refunded me. I just got a notice from Canada post this morning that said "lost" package will be deliver...

Resolved! Did not pass inspection at international hub

Just got this for tracking, bought a computer motherboard. Tracking shows item can't be delivered as it didn't pass inspection at the national hub.Bought from US seller, item coming to Canada.What does that mean, what happens next?Will I get the boar...

PSA/DNA QuickOpinion coming to eBay.

For all those questioning the authenticity of autographs... This service has been invaluable to me in authenticating autographs on eBay and many other auction sites for the purpose of resale. Highly Recommended! You can now access the convenient PSA/...

Resolved! First time buyer. Item is from US, shipping to Canada.

Hi this is the first time I am buying an item on ebay. I am located in Canada and purchasing a computer from a seller in the US. When I go to checkout it says that I am responsible to pay shipping and GST/HST, but no Duties fee. What I want to know i...

Seller in China offering new Canadian 'P' stamps at 21% of face. Any chance this is legit?

I often purchase eBay lots of unused (full gum) Canadian stamps which I then use for postage. I usually purchase such lots for about 65-70% of the stamps' face value. A listing from a seller from China caught my eye. This seller is offering brand new...

Didn't get what I paid for . Ebay not helping me get money back for item damaged and destoyed .

June 17 , shipping history shows item damaged and destroyed and undeliverable in ebay shipping facility, now I'm out $401.86 Cdn. Ebay closed my case and now wont have anything to do with me . Where is my $401.86 ? Ebay doesn't care for buyers , why ...

Resolved! Chinese Reborn Dolls -- SCAM...BUYERS BEWARE!!

I recently purchased reborn dolls from China. The first doll I purchased was on Dec 6/17 and then I purchased another one (from a different seller) on Jan 22/18. Both items have been paid for immediately after winning the auction but both sellers hav...

5 items never arrived, I was only refunded for one.

I ordered 5 bottles of shampoo, they never arrived and the seller offered a refund. I was only given a refund for one of the 5 bottles in the order, and now because my case is "resolved" I can't seem to request the rest of my refund through ebay. Sel...