Buyer Central

Missing item - eBay not helping

Ok I need help. I placed my first ever eBay purchase on 08/07 for $318.53usd ($451.93cad was charged on my credit card). The description stated I would receive the item with charger and cable. I received the item on 08/21 (and paid $99.21 in duties)....

Another Global Shipping Problem

Global leaves a lot to be desired .Extra Charges / Longer WaitsNow the tracking does not update . Item has been in transit for 14 days with no update . I encourage USA sellers to ship directly to Canada . I no longer will buy from sellers using Globa...

USA to Canada. Ebay is overcharging HST to Canadian buyers

Hello, Long time happy eBayer here but eBay checkout is sometimes incorrectly charging HST on shipping when goods are sent from the USA to Canada via Ebay International Shipping (EIS). Over the coming days, if allowable, I'll post a few examples (scr...

Resolved! Item stuck at ebay shipping hub Carol Stream Illinois

Hello. I am in Canada and purchased item from US seller in mid-March. According to tracking, it got to the ebay shipping hub. Now two weeks passed and It STILL is there!! No change in status. I cannot reach anyone on ebay in person. Always directed t...

What is delivered left with individual glendale heights il 60139?

I was looking location tracking and my item was in glendale heights il 60139 delivered by individual . Im living in South Korea. plz help me. seller didnt reply my message

Received wrong item and got a refund; seller sent a right item afterwards. How to pay seller now?

I made a purchase and the item I received was not the one I ordered. So I initiated a return, sent the item back and got a refund. The seller sent the right item anyways which I received a few days after getting the refund. I now have the item I have...

Resolved! ASL instead of Canada Post and see through mailers

I thought I posted this yesterday but can't find it. I am in Canada, my purchases cross the U.S. border and is then delivered by Canada Post. Not anymore. Ebay is using ASL Precision (division of DHL) to do this. Does anyone know why?? Is it cheaper ...

Item bought supposed to ship USPS Ground Advantage switched to EBay International after sale

I bought an item from the USA. The listing said it was being shipped through USPS (USPS Ground Advantage). Tracking was provided BUT the shipment was from the seller to Illinois (eBay's international shipping hub). I contacted the seller who told he ...

Options for Writing to EBay?

A seller in China sold me a counterfeit product. When I pointed out that the product was counterfeit, he acknowledged in writing that it was not OEM as the title said it was.So I wrote a review about the seller, help make others aware that he sells c...

Resolved! EBay International Shipping Commercial Invoice Error

I'm located in Canada and I recently purchased a vintage American made sterling article from a seller in the US that was routed through the ebay international shipping program (not GSP). I received a notification from DHL that import taxes and duties...

Hates. Oil Paintings.

Dear America. No, your oil painting isn't worth thousands! I'm really sick of the way things are going in the art category. People, especially in America are taking the **bleep**.1. Over charging. Charging ridiculous sums for even the most awful pain...

Resolved! About Freight Forwards for Buyers (Other than GSP)

I'm in a postiton where I'd like to use a freight forwarder for a package I'd like to buy from the US and have it shipped to me in Canada. Does anyone have any experiece with these companies and able to recommend one? It's a one time deal but if it w...

Resolved! Refunded by ebay for lost package, package now coming to me

A while ago, I posted on here about a package that was marked as delivered and picked up by someone in carol stream IL. Ebay said it was lost, and refunded me. I just got a notice from Canada post this morning that said "lost" package will be deliver...

Resolved! Did not pass inspection at international hub

Just got this for tracking, bought a computer motherboard. Tracking shows item can't be delivered as it didn't pass inspection at the national hub.Bought from US seller, item coming to Canada.What does that mean, what happens next?Will I get the boar...

PSA/DNA QuickOpinion coming to eBay.

For all those questioning the authenticity of autographs... This service has been invaluable to me in authenticating autographs on eBay and many other auction sites for the purpose of resale. Highly Recommended! You can now access the convenient PSA/...

Resolved! First time buyer. Item is from US, shipping to Canada.

Hi this is the first time I am buying an item on ebay. I am located in Canada and purchasing a computer from a seller in the US. When I go to checkout it says that I am responsible to pay shipping and GST/HST, but no Duties fee. What I want to know i...

Seller in China offering new Canadian 'P' stamps at 21% of face. Any chance this is legit?

I often purchase eBay lots of unused (full gum) Canadian stamps which I then use for postage. I usually purchase such lots for about 65-70% of the stamps' face value. A listing from a seller from China caught my eye. This seller is offering brand new...

Didn't get what I paid for . Ebay not helping me get money back for item damaged and destoyed .

June 17 , shipping history shows item damaged and destroyed and undeliverable in ebay shipping facility, now I'm out $401.86 Cdn. Ebay closed my case and now wont have anything to do with me . Where is my $401.86 ? Ebay doesn't care for buyers , why ...

Resolved! Chinese Reborn Dolls -- SCAM...BUYERS BEWARE!!

I recently purchased reborn dolls from China. The first doll I purchased was on Dec 6/17 and then I purchased another one (from a different seller) on Jan 22/18. Both items have been paid for immediately after winning the auction but both sellers hav...

5 items never arrived, I was only refunded for one.

I ordered 5 bottles of shampoo, they never arrived and the seller offered a refund. I was only given a refund for one of the 5 bottles in the order, and now because my case is "resolved" I can't seem to request the rest of my refund through ebay. Sel...

Resolved! Ebay tracking shows package delivered -carol stream IL

For some reason, Ebay shows my package as delivered.Assendia Tracking shows carol stream Illinois as the location, and that it was picked up by individual from usps office.I'm located in canada.Why is ebay showing that my package is now delivered and...

canadiancellparts Not Honouring Warranty

I purchased an iPhone battery from canadiancellparts which it swelled up and stopped functioning way before the expiry of the advertised warranty period. My iPhone’s screen came off due to severe swelling and became a fire risk hazard. I contacted th...

Item stuck at Chicago hub - Should I be worried?

Purchased an item from eBay on March 27. It was shipped the same day via eBay International Shipping from California. It arrived at the Chicago hub on March 29. Haven't received any updates since then... From my understanding of the process, I am sup...

Resolved! Seller scammed me?

Hello,I bought a Item for $100+ and I have yet to receive it, the item is supposed to arrive at the latest by July 25th which is a month from me buying the item. I checked a package tracking website and it shows that the item was delivered on July 19...

Recieved but still in transit

I ordered an item from eBay and it's supposed to come between August 9th and August 14th UPS says it's been delivered at the shipping hub in Illinois but I haven't received it again does that mean it's just delivered there but it's still going to com...

Resolved! Why did ebay move GSP from erlanger Kentucky to illinois?

Seem that since they moved from erlanger, shipping takes longer. Why did they change the hub location?

Resolved! Why is shipping via ebay so much slower than by Amazon ?

When I purchase items through Amazon.ca they seem to arrive within days, often "free".When I purchase an item through ebay.ca (from the USA) where seller has used International Priority Shipping, I am charged much more and the package seems to be shi...

Item stuck at ebay illinois shipping hub

URGENT ! I live in Canada and ordered an item in MAY. The item arrived at my local post office but I couldnt get to it in time and it shipped back to the seller. The seller never got it. It has been missing/stuck in the shipping hub since end of May ...

Will a lost package still arrive?

Hi everyone, On June 22, I ordered an item from Nebraska to Toronto. The item was supposed to arrive by July 5th but never came. The last update I received was from July 3rd, when the package had arrived with DHL in Canada and cleared customs in Miss...

Not getting my refund for item damaged , destroyed and sent back to seller .

Didn't receive item ordered on June 1 , ebay told me it was delivered and closed the case on me !! The seller sent me " shipping history" that shows item was destroyed, visible damage and undeliverable June 17 ,and also ,that item was sent back to se...