Buyer Central

SNAD return question

I need to return an item due to undisclosed damage. I have already contacted the seller. Do I have to open a SNAD case, or can the seller initiate the return and send me a shipping label?

Why do I have to pay USD when I live in Canada and am buying from a Canadian seller?

I purchased products from a Canadian seller located in Montreal Canada. I live in Sudbury Ontario Canada. Why do I have to pay shipping costs in USD dollars when the product never has to leave the country?

How to leave a bad feedback for Pitney Bows Global Shipping Service?

Hi, How can I leave bad feedback for Pitney Bows Global Shipping Service? I do not want to punish Seller with 3stars instead of 5, as they shipped item same day, but Seller is using Pitney Bows for shipping and that company have my parcel for 4 days ...

10 months and my package still hasn't arrived from Germany

I'm really, really annoyed and tired, I ordered a doll from Germany on December 20th 2018 and it's now October of 2019 and the package never arrived. The user has a %99.6 positive feedback score so I assumed that it was just being delayed because of ...

Seller asking how to refund me

Hello, I am having issues of an item that I bought two months ago and never received. I did tried to ask the seller to refund me. Now this seller is asking me how to refund me? What a stupid question because they should know how I paid. What do I do ...

GSP Item Arrived Damaged

I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. I love the item and don't want to return it, but the mirror on the piece arrived broken.Can anyone here offer information on how the GSP handles such situations ...

Ebay could do a better job handling the combined shipping mystery

I've been reading the discussions on Combined Shipping lately , of course because i was the highest bidder on several auction items and the seller refuses to combine shipping. It seems to me the general consensus is that : 1) Sellers are not obligate...

Debate on Renturning a Purchase - Innacurate Description

Hey all, I have never really had an issue like this so any feedback would help. I recently bought an item, a collectible figure, and although the main description was marked "Used" (originally marked "New" by user error), in the description it was ma...

Resolved! Buying Items

HII want to help buyers to be very careful with purchases, I bought DVDs from two different sellers, who failed to mention that the dvds do not work in Canada. So I paid items through Paypal. And when I wanted to return them the sellers were very rud...

Return delivered but ebay is not updating the status

I requested a refund 20 days ago and the item has been returned 17 days ago but the item still displays as not delivered on ebay. What can I do? I worried I won't get my money back.You can track the item here:https://www.canadapost.ca/trackweb/en#/se...

This item cannot be purchased because this item cannot be sent to your shipping address.

Hi,I am trying to order an item from a seller I already purchased from in the past. but in the checkout page it gives this error:"This item cannot be purchased because this item cannot be sent to your shipping address."I am located in Morocco, the se...

Hourglass where payment should show. Very confused.

Just purchased an item and payed by PayPal using my PayPal balance. PayPal says payment was made and the money is gone from my account. eBay purchase details show payment was made but on My Ebay page for purchases it shows an hourglass and say " paym...

Item from US Converts to under 20CAD Yet GSP fee Added

I want to buy an item from the US costing 14.95 USD plus 17.12 USD for shipping. At this time the exchange is .756 making the CAD price at the border 19.77. (Assuming shipping is not to be included at customs.) At eBay's Commit to Buy page there is a...

Alita Battle Angel...movie 'item' bought on e-bay.

Hello. I bought recently an "Alita Battle Angel" movie 'themed' item on e-bay. Does that mean...that the 'movie' company will get a cut of the profits? Thanks for your answers. ByeSC

Resolved! Payment withdrawn from Paypal, but Ebay says item wasn't paid for

That's basically it. Bought an item, and month later noticed the 'paid for' icon was not illuminated, but Paypal says the money was withdrawn and sent to the seller on that date. The seller hasn't responded about whether or not they got a payment fro...

Ebucks offers

In the strange but true category earlier today I received an offer for Ebucks in my eBay mail....En Francais. Unable to activate. When I check in my Gmail email it shows up in my promotions folder 5 hours earlier in English and WILL activate. -Lotz

Am I being too suspicious of this seller?

So I bought something 2 weeks ago, seller messages me yesterday asking if they can refund me and have me pay them at a different Paypal address. Offers to give me $5 off my purchase for this favor. Big red flag, I respond heck no and posted neg feedb...

How to report a seller?

Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). I kept the email proof. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for onl...

Resolved! Seller not accepting my Paypal payment

Hi all. Has anyone ever have a seller not accept a Paypal payment sent. When I check Paypal it shows the payment in limbo with the seller not accepting it yet. Any idea why this might happen? I have great feedback and have not been rude, so this has ...

Paying taxes twice on Ebay items shipped to US as a Canadian

I recently bought two items from Ebay and since both sellers do not ship to Canada (where I live) I chose to have it shipped to a UPS store in Niagara Fall NY so I can go pick it up there. I then bring it into Canada and pay taxes and import fees if ...

Japanese Guitar Sellers

If you search many of the guitar listings you will find that some of them are flooded with Japanese sellers listing ridiculously inflated prices and, in many cases, there is more than one seller offering the same guitar. Try searching this and see wh...

Being charged Duty fees on a GSP item

What am I supposed to do about this?Made a purchase through the GSP because I needed an item that as only available from one seller. I had no choice They finally arrive today & Canada Post wants duty fees. If ebay wants to pretend that's what we're p...

China Sellers Manipulating Search Results How to Filter thoses ?

Hi, I was trying to look to Cheap earbuds, so i input ''earbuds'' in search results and filter by price and i get a ton of results. i did the first 3 pages to ONLY and ONLY find fraudulent listings.What i mean by this ?sellers are using ''multiple it...

Why can't I sign in to eBay?

I cannot seem to sign in to ebay, when I put in my email address and password that I have been using for over 6 months the button that says 'sign in' will not let me depress it to let me in to Ebay

Refund

I bought Women Elephant Embroidery Small Shoulder Bag For Ladies Rivet Pink Crossbody Bagon Nov.9 2018 but I never get my item.I just found out that the seller no longer register on e-bay.I need my refund back.Thanks.

Question about shipping address of seller

A seller has a number of higher priced items ($200+) listed on ebay.ca and shows item location is Toronto. Having contacted the seller, he is apparently still living in the US and is shipping from there. My question is what are the ramifications in r...

bought a sewing machine...seller disappeared

Bought a sewing machine, payment went through, order shipped all looked good. But now the seller is no longer registered, the item was taken down, and it won't show me tracking info or an ETA. I can't contact Ebay via phone because I don't have acces...

Still in transit and about 2 weeks later than the estimates.

First time buying something off Ebay. I tracked my item and it's estimated to be deliver here in September 4th and it's still not here! Is it normal that it's that late?

Resolved! Item delivered but not to me!

Howdy, I purchased a used iPhone on eBay, from a Canadian seller. It was shipped Canada Post Expedited Parcel with signature required. I checked the tracking number and it says: delivered today at 11:30 AM but it is impossible since I was at the offi...

Global Shipping... I can’t stand it

Global Shipping sucks. Everything I buy shipped via Global Shipping takes for ever to arrive at my door. One item I bought came from Minnesota it traveled all the way down to Erlanger, Kentucky and then back up to Manitoba, Canada. Minnesota borders ...