Buyer Central

Please Help - Want to buy Unlocked iPhone XR A2108

Hi,I'm pretty new to eBay and only intend to buy stuff I need. Trying to make my first purchase if you understand what I mean. I intend to buy an unlocked iPhone XR model from Hong Kong (Singapore) and have the seller ship it to me here in Canada. An...

What is the ebay telephone support contact number? The drop down options do not work for my issue.

I need to call Ebay Canada Support and they seem to have completely removed the phone number from the website, an instead force you down an options path that goes nowhere. It doesn't list my item purchase as an option to report from either I bought 2...

My first experience with the Global shipping program

My first experience using the Global Shipping Program and I am quite impressed.I bought a set of ten paperback books from a seller in Los AngelesI was hesitant to do so as they used the Global Shipping Program but they were by an author not often fou...

Resolved! Returning Item not as described purchased through GSP, do I get Import Charges back?

Hello, So I've recently purchased a game console bundle that came with the wrong console. I was going to initiate a return (after contacting the seller) however I'm reading conflicting posts on whether I am eligible to get money back on import charge...

Chinese vendor says items have shipped, yet gives no tracking link or info

My first question is - should I expect a tracking number for anything I buy from an asian vendor on ebay? My experience so far, even for a single item that would fit into a letter envelope is - yes. I placed an order 10 days ago with a vendor in Chin...

C $74.89 for 3 bags of chips?

Today, I stumbled on a U.S. seller who sold 3 bags of chips for C $41.93 plus C $32.96 shipping to Canada! It makes me wonder if transactions like these are legitimate. My first thought was that it could be some kind of money laundering scheme. As I ...

Did not Receive full shipment.

I purchased 2 cans of carburetor cleaner but when the package came it only contained one can. I sent the seller several messages over 3 days that were all ignored. I then opened a case with EBay who immediately dismissed it because the shipper said I...

Resolved! Payment still pending. Service unavailable.

What is the problem today ? I try to buy something but eBay says "order services temporary out of service or order URL is not valid. Now, I have 3 times the same object in my Ebay and I can't pay anyone. I will loose the item if I can't pay because t...

Vacation Rentals

What kind of buyer protection is offered for lodging/vacation rentals? Example: Orlando Vacation Rentals

How do you make a unreceived item claim if the estimated arrival date is later than ebay's time limi

Can someone give me a quick summary on how unreceived item claims work now? I am a bit out of the loop on the reporting system. At the beginning of December, I bought an item #392172332392, and the estimated arrival time was Fri, Dec 21 - Thu, Feb 07...

Resolved! Report a seller for not giving the item bought or the money back on something bought 7 months ago

I have no idea who I'm supposed to contact at ebay to get my issue solved. I've looked all over the stupid website for an email address, chat, or phone number and nothing comes up when I put in my issue. I looked up how to email ebay and this came up...

Buyers Beware?

Well, heads up people. When ordering overseas, it can take longer then 30 days to receive your item. If it is not what you ordered, or you don't receive it at all, it's past the 30 day EBay buyer guarantee and you are screwed. Thats right, no help fr...

Whats going on with EBAY

Getting really tired of EBAY's lack of proper policing and the planned difficulty in coordinating solutions for issues. As a private buyer I frequent many sales sites but you seem to have sellers lieing on the posts by showing pics that arent the sam...

Ebay becoming too expensive

Used to be you could get a bargain on ebay as a buyer and now with the global shipping taxes and duties its no longer the case...As a seller now ebay takes its 10 percent fee plus paypal fees too we have to raise our prices in order to cover expenses...

Most Chinese sellers seem to be out of their office untill Feb.11

I thought it would be a good business practice to let their potential customers know that no orders will get processed until they are back in their office.Of all the listings I've looked at only a handful have done so. I know this may sound syndical ...

Seeing USD and even EUR in Canada Only Searches

I'm not at my computer right now but wanted to see if anyone else has seen this where you search for something and you select Canada Only, but some of the listings show in USD or even EUR.If you look at the listings it shows the location as Canada, a...

Shipped from wrong country (Import charges), Seller no longer registered and can't see listing.

Hello, I received a Door tag from Fedex today for what I assume is the order I made last week.The order was from a "no longer registered on ebay" seller that showed to be in New Brunswick. However, on the Door tag there is an import charge since it s...

Search results with no filters

Went to do some daily eBay searches and got this new search page where there's no options to filter on the left hand side. Just my recently viewed items. Anybody else seen this? How do I get back to the older search results page.

Targeted: NUDGE code for $5 CAD off purchases of $5.01+

HUGE YMMV. I didn't get this on my main account but I got it on my spare account that I rarely use. So I bought something with it lol. This $5 coupon is on us!* Use code NUDGECheckout by 2/28. Min. purchase of $5.01 *Terms & Conditions The Coupon wil...

GLOBAL SHIPPING?? Somone help me understand the extra charges

I was charged an extra global shipping change on my order that wasnt posted in the ad, which I was totally unaware of until I checked my bank account. I read a bit about the import charges from usa to canada - and I understand it isn't something new ...

Resolved! Received fake item; not as described.

I recently purchased a set of "Brand New" Bose QC35 headphones for around $300USD. The seller disclosed the seal on the packaging had been broken but didn't say anything else. Alright then, Fast forward to today, where I receive a FedEx shipping box ...

First time user and skeptical about using Ebay in near future

I purchased several item last year from EBAY coming for China starting in October. Did not have any issues for the majority but 4-5 items I purchased I am questioning the way EBAY handles things. When I purchased the items - the prices were amazing a...

Seller protection and feed back 30 time line is too short

I purchased an item on ebay at the end of September. The item was shipped on oct 8 with a tracking number. The item has not shown an update since oct 8 in china where it entered the tracking system. The item had a lengthy estimated shipping time of 6...

E Bay bucks

Sign up and then you get $10.00 and then they take it back! Very very tacky. I want E Bay bucks off my account. I really never want to hear about them again. It's just another form of malware. No retailer plays dumb games. Imagine if Canadian Tire sa...

How to contact PBI/track a package from them?

I ordered a package from eBay which was shipped through their global shipping program. The info on eBay says it was successfully delivered but neither the post office nor I have received anything. My address is correct and this was the only 1 of 6 pa...

iPad or iPhone app issue

I am currently having an issue where every single item I click on using the iPhone or iPad application of ebay says that the item has been removed or the item is no longer available. It does not matter if I do a watched item search or a brand new sea...

Accidentally canceled return and I wanted to return the item

Hi, I need help I wanted to return a Samsung Galaxy S5, I have accidentally hit the cancel button.Now I want to return the phone, how do I do that?

Resolved! Missing Registered Mail?

I have an stamp item that I ordered in early January 2019 that was sent by the seller on January 2, 2019 by registered mail from Brookfield, US I was given a tracking number which gave me notifications until January 4, 2019 where it Departed USPS Reg...

Resolved! Question to sellers about shipping times?

Is there a time limit to ship an item to a buyer? I purchased an item on January 7 through GSP, from U.S. to Canada, and it is still not showing as shipped or any tracking number. Does ebay or paypal notify the seller at some point that they need to ...

Item Not as Described

I know I have asked that question for 2nd or 3rd time. I don't see "item not as described" in my purchase history for me to open a claim, so where do I open the claim for it? Did eBay removed it or what? Thanks in advance.