Buyer Central

Help Needed with Stuck Packages in LOCKPORT, ILLINOIS 60491

I am an international buyer, and several items I purchased seem to be stuck in Lockport, Illinois 60491 for a long time.Could anyone please assist in resolving this issue and provide an update on the status of these packages?Thank you for your help.

Seller shipped via EIS with no tracking. Will I still get my item?

I purchased an item on November 4th from a seller in New York. The seller shipped it through the International Shipping Program but did not use tracking to ship it to the hub. Will eBay still be able to forward my item to me in Canada? How will they ...

ebay international shipping is putting CN as country of origin for all items

ebay international shipping is putting CN as country of origin for all items now. Every item so far has had CN as country of origin. All of the items were made in usa and clearly stated in the auctions. For the small value items it doesnt trigger tax...

Shipping delayed for over a month...

So as a Canadian buyer, I brought an item over $1K from a trusted USA seller that I'm a freq buyer off. Item was shipped out accordingly at beginning of month. Normally it takes 1 and half week to reach me as I'm a regular buyer or repeat buyer so I ...

Why are computer purchases in Canada from the US now being charged "duties"?

Computer electronics are exempt from "duties" according to the Canada Border Services Agency: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html This is a recent change (last 6 months or so?). Taxes / customs are still required of cou...

Buyers returning non-defective items as defective

I primarily sell electronic components. Most of what I sell is pre-tested and functioning. If anything wasn't tested, it's described as such, or for parts/not working. As such, I don't anticipate many returns. Legitimate ones have been due to the buy...

My first time buying on ebay, so looking for some advice

I want to buy 2024 Starbucks Korea mug white and blue gradient SS Tumbler 591ml W/ Topper gift and find a really good deal, but not sure if it's legit... the price is US 29.99, but it's cheaper now US 20.99 (I don't knwo when this ends tho), and on s...

Chitchats charging existing customers higher rates than new sign-ups?

Any sellers here shipping with Chitchats? I was just browsing through their website and found out that existing customers are being charged with higher rates than people signing up now. That is absolutely ridiculous and they are being so sneaky about...

Paypal refund from seller less than what i paid because of currency exchange rate change

i made a largeish payment to a seller in Euro via Paypal a few weeks ago. Seller was not able to get the items i paid for and refunded me. But the amount i am getting back is about $20 less in Canadian dollars than what i paid due to the fact the Eur...

Canada Post delivery failure

Sorry this is a bit of a saga. I purchased an item Sep 14. It was sent by Canada Post and tracking showed delivery, but I didn't find the item at my address. Checking the delivery photo, it had clearly been left at the wrong address, so I contacted t...

ebay hub

how long does it usually take to leave the HUB after you get the tracking number and inspections completed (passed)

Cant get this highjacking piece of garbage off my screen!

WHATS UP WITH THIS?GET RID OF IT

Worried about preorder what do I do?

Hello, I don’t know what to do and would appreciate some feedback: I purchased a pre order for something in 2023 and it’s starting to ship from the manufacturer now Nov 2024 . So I contacted the seller to touch base it’s been a month and a half now a...

eBay's International Shipping is killing my purchases of Postcards

eBay International Shipping is intended to save Sellers (and Buyers to some extent) the headaches and costs of clearing Customs. Great idea. Except, for some products, it not only makes no sense, but it's a barrier to sales. If you're buying a $120 i...

Where do I find the CBSA import receipt number for my ebay order?

I recently purchased a commercial good from ebay that was shipped from the USA to me in Canada. I wanted to fill out the import duties form from CBSA for a refund and needed the import receipt number. Where can I find this? I never got any attached d...

Comic books - buying on ebay my thoughts

So, I am a comic book collector to some degree although these days I tend to buy omnibus instead of individual comics books but I've been collecting for a long time now. One of the interesting things about buying comincs on ebay that I have seen so f...

Potential Mail Strike in Canada

Hi So I was wondering what happens to sellers sending things if there is a potential strike at Canada Post in Novemeber? And what happens to the things that are in transit? For me the items that I have ordered are in transit so I am also wondering if...

Exchange/Return??

Purchased a T-shirt from the USA for $20 however it was undersized & didn't fit. Seller offered to exchange it so I agreed but just found out the return shipping is equal to the cost of the item. Am I on the hook for shipping whether I return it or e...

Sellers with best offer but not open to offers

Why even bothering buyers? Seller listed his item ONE YEAR ago, rejected/ignored every single offer Patience or stubbornness ? Don't 34 offers in one year with no one buying alarm that the item may be overpriced?Seems like a turn off to everyone so ...

Purchased a laptop and received an older variant of it (different configuration)

Hello everyone, As a buyer (Canada) I recently purchased a laptop (certified refurbished) so it got shipped via the ebay international shipping process. Upon receiving it, right away i noticed the laptop was (cosmetically) not really "new" and has so...

Why ebay does nothing against counterfeits?

I'm buying trading cards and see on regular basis expensive cards that are actually fakes but listed as authentic. I try to report them but i never seen a single time a listing being removed Sometimes i contact sellers giving them benefit of doubts, ...

package stuck for 19 days

Bought cleats from an ebay seller on sept 27 of this year. My package arrived at the international hub on oct 3. I have not received any "new tracking number" or anything info to my package since oct 3 (the day it came to the international hub). my p...

Resolved! Package sent through Ebay Global Shipping/Intelcom was ripped opened

Yesterday I recieved a used item, which also contained a FACTORY sealed item in a smaller box. Both had been cut open, and the factory packaging of the smaller item was ripped apart. Why is anyone opening a factory sealed item?! it was wrapped in bub...

Resolved! What do I do about an Intelcom item not received but marked as delivered? (Global Shipping Program)

I purchased a few individual DVDs last week through eBay's global shipping program. -On Saturday, 3 DVDs were marked as delivered via Intelcom.-Only 2 were in my mail box. -It was 99.99 percent not porch pirates, since I opened the door as the Intelc...

Buying from a seller with zero feedback - new seller

Hi everyone, So here is a question do you buy from a seller with zero feedback? Do you give the new seller a chance to gain feedback? Do you view the items listed and go "this is too good to be true" it is all counterfeit/fake/imaginary/a scam and/or...

The seller send me a wrong color and over charge

The seller send me a wrong color and over charge shipping. can I return it?

Resolved! Terrible eBay customer service

Hi everyone.Has anyone else here experienced bad customer service from Ebay? Because this was probably my first and last time contacting eBay for any sort of help.A while ago I purchased approx 150USD worth of items from a seller. After waiting for t...

New Ebay international shipping (replacing global shipping program) have killed all deals on ebay

Since new ''Ebay international shipping'' replaced ''global shipping program'', shipping prices have drastically raised and duties/taxes are now unknown since they are charged at delivery (the charges will be way higher then the included duties/taxes...

INR request for an item marked as delivered: Should I ask eBay to step in or let the claim lapse?

A buyer filed an INR request almost two weeks after his item was marked as "Delivered" and then "Picked Up" and claims his package is nowhere to be found (Shipped through Canada Post Expedited, which then became USPS).I re-uploaded the tracking numbe...

Resolved! Seller reneged and cancelled my winning bid/order

I just had a negative experience using eBay where I won a bid and I paid the seller promptly for my order, and he then turns around and emails me that my winning bid was too low (there was no reserve price placed by the seller). He stated unless I ad...