Buyer Central

how long should i wait before fileing a item as not received i ordered on the 31st of last month

order is coming from germany to canada i paid on may 31

Need contact info to redirect global shipping shipment within Canada -

I just found out that my shipment (purchase delivering to me) was undeliverable because I moved. I thought I had my new address set up properly in the transaction, but I must have made an error. I've received notification by email but the link I've b...

Shipping from china takes forever!

I have been an ebay active buyer for over 10 years now and always loved the experience. For the last 8 months it has become such a frustrating process. It seems most of the items i am interested in are from china. It use to take max 1 month or 5 week...

need help finding the correct carrier

hii bought a few things and got a tracking numberthe trackimg number starts with DDU (DDU9999999)does someone know which carrier is this?i dont know how to track the orderi have tried 17track / dhl no successthanks

Does someone who lists an item for auction also have right to bid on this item also

I seem to notice the same bidder on all items listed by a certain individual. Can the lister bid on his own item to drive up price??

what on earth do I do when a paid not-yet-received order disappears from my purchase history??

It wouldn't matter but this seller has turned out to be really shifty and between 1/3 and 1/2 of the items will be missing. How on earth will I get a refund for missing items if this is not even showing up on my purchase history? Is there anywhere el...

I have a pending return to a seller, will I get a shipping label? Who pays for the shipping?

HI Everyone,I received an item that was dirty, I contacted the seller and he has been anything but pleasant. I generated the return with ebay, ebay says I will receive a shipping label, who pays for the return shipping?he says he will not generate a ...

What do I do when an item proves to be fake over time

Item purchased in January seemed legit at the time but the wear shows that the item is fake (the printed label on an iPhone case is scraping off where the real one would not). I've tried opening up a resolution but the item is too old and the Help & ...

Unable to cancel order after seller removed listing I paid for.

Hi, I purchased an item, paid with paypal. then I received a warning notice email from ebay not to communicate with the seller. Checked the listing and it was gone, sent the seller a message but nothing. Why in this case I (the buyer) am unable to do...

How do I contact the seller of an item I want to buy

I seem to recall that at one time it was possible to ask the seller a question about the item they have for sale. But I no longer see a link, i only see the "Questions and answers about this item". Is there a different way to contact the seller? Than...

Seller is a thief

This seller is a thief and sells knock offs, and false advertisement. i was ripped off buying a cell phone case, when i received it and looked at it, it was **bleep** worth $2 i was charged $50 I sent it back and did not get a refund, they burnt me f...

frauds going on

buyers should be aware and careful. i have to share a bad experience. i bought an iPad cover and delivery date was long around a month and so. i did not receive the item, i contacted the seller , they asked to wait a few days more and if i don't rece...

returning item

i recently baught a hard drive on this site but it's not working properly and i'd like to return it does enyone knows how it works please.

Resolved! whats up with some sellers sending invalid tracking #

FlexDelivery?

Because i will be working full time starting on March, I will not necessarily be able to pick up packages at home. Additionally, I also do not wish to have my purchases intercepted by other people in the household, which has me considering the use of...

Resolved! UPAAA000000223069372

My package is missing...how do you use obi tracking numbers

Why don't Canadian seller post Canadian shipping rates?

For the second time this month, I have purchased from a Canadian Seller and they have not posted rates to ship within Canada. Anyone know why? I have seen this practice many times. The first seller was a nightmare. I finally gave up and told her to s...

Buyer sales tax

I paid California sales tax on an RV I'm bringing into Canada, will I have to pay the GST/PST at the border?

This seller is reluctant to resend or refund me after I haven't received the item for 4+ months

I have had it enough with the seller. BACKGROUND INFORMATION: It all started with an item I bought way back in August 2016, and I waited and waited and waited and during December 2016 I contacted the seller claiming the item never arrived. This selle...

Sellers misrepresenting shipping methods.

Why do so many sellers misrepresent shipping methods ?I received two eBay purchases this week one on Monday and one a few minutes ago that were not shipped via the shipping service stated in the listings.In both cases the listings specified Canada Po...

can i combine my ebay account NICKMAD1 with madeleinemarcotte4

i opened a new account because i could not use my old one my email was ot of date etc. I still have some purchases pending and cannot track them and cannot sed feedback

Uli Thiel was baying 2 Massage tables on the May 10.2017 Have to send back!???

Both are defect !!! I like to have my money back on the Master Card And I need 2 return labels to be able to send them back Uli

multiple item same order resolution claims

HELP Ebay....for the most part I love using Ebay and have for more than 12 years..However I have on "beef"...If I place an order with many items and I have to open a request in the resolution center I have to manually open a request for each item. Wh...

Omitted damage (dings and dents), should I pursue?

Hi, I just received an iPad in the mail that I bid on a few days ago. I paid normal price for an iPad of its specifications. I just took it out of the package today. It has pretty substantial damage on all four corners, and a somewhat small but defin...

Seller marked my item as "delivered" eventhough tracking says otherwise, how can I open a case?

I've never seen this happened before, maybe it's a new feature that ebay added, I don't know. I ordered an item on March 20. The estimate delivery date was April 25 as the latest. Everything was normal until mid April when I checked my order and saw ...

Is it common for sellers to cancel an order or pretend to ship it when the auction price is too low

In the past two weeks, I have bid and won two auctions which for sure both went far lower than what was expected. The first one, I went on the sellers site and added an item to try and help him, He shipped the second item and made it seem like both w...

Still waiting....

I am still waiting for my purchase and it's 2017....

Slow mail and tracking that can't be tracked

I'm **bleep** off my last few items from eBay never shows up and if they do it takes up too 3 months too get here and no tracking numbers work 5 years ago you would have your item right away now I wait months and hafe the time don't get my items I'm ...

international pacakge

i was just wondering how long it took to received an international package here in est canada. i ordered 2 items from china february 28th and still didnt received any.thank you

Can a shipper use different locations to ship their product?

Used a shipper that claims they are shipping from Asia but has tracking number from a country in Europe. Can items be shipped under the same handle but ship from different countries under Global Shipping?