Buyer Central

Resolved! Do US sellers no longer ship to Canadian PO Boxes?

I use a PO Box/Flex Delivery address for parcels to avoid theft from my doorstep. However, the last few times I've considered buying an item from a US seller whose listing doesn't indicate that they're using the Global Shipping Program (which I know ...

Resolved! If a returned item is lost in transit, who is liable?

I live in Canada and recently purchased an expensive item from an American seller. While the item was enroute to me, I discovered that the seller had sent a different item than they had listed. When I asked them about this, they agreed to refund me p...

whats up with these duty charges?

I'm trying to buy something from a seller but his listing wants "duties" which I thought was the taxes.All the other sellers show 0 duties and 1 lets you choose paying duties now or later, the difference being about $2.What is the seller doing to get...

On returns, eBay does not refund imports costs

Just a heads up that when a Canadian buyer purchases an item from a USA seller, and the seller uses eBay shipping, if the item is returned because it is not as described, the buyer gets stuck with the duty, Canadian taxes and Canada Post handling fee...

The Global Shipping Program Sucks

Everything i order seems to use this global shipping program which is just a glorified shipment forwarding service. Why does my order have to go further away from my location before it comes to me? My purchases usually just sit in this global shipmen...

$20 USD Shipping Increase

There was an item costing $29.99 USD that I was going to purchase, but missed the deadline, which shipping international cost was $34.53 USD. I contacted the seller, who relisted it, so that I could purchase it, but I noticed that the shipping cost h...

Guy who verbally abused me in messages and in his response to my negative feedback gets it scrubbed

EBay wouldn’t let me return the items that were found on other sites (printed matter) for much less and were not as he represented them. They wanted me to pay for shipping back to him and it wasn’t about the items being mis represented, I should be a...

International Shipping Hub error help

I bought a trading card from the US. I received someone else card. The seller confirmed they sent the correct item to the hub. The seller of my item is NOT the same seller of the one I received. Their hub mixed up the cards. If I tried to initiate a ...

Why I no longer buy eIS items from US

This is a prime example of why I am sticking to what little purchasing I do these days on eBay to Canadian sellers. I was watching an item in San Antonio Tx. The seller put out an offer for $20 USD for the item that was listed for $28 USD. I turned d...

Seller sent item through DHL and incurred huge handling fees

So I recently purchased an item from a seller based in Japan. The item listing wrote that the item will be sent through EMS or registered air, which is the reason I bought from the seller as they are usually hassle-free. The seller however, chose to ...

MAJOR problems with Ebay's GSP

1-eBay's GSP ads anywhere from 7-14 days when shipping to Canada since the package MUST go to the eBay Erlanger, Kentucky hub NO MATTER where the eBay seller/item is located in the US! THAT is total nonsense!2-eBay's GSP will NOT ship to a PO Box in ...

will i pay tax in canada for purchases from us through ebay ?

i want to by computer hardware from US sellers (shipped from the USA) to my address in alberta / Canada, its is probaby 500+ USD/CAD whatever... will I have to pay VAT in Canada once i receive the item ?.. thanks,

What happens if I deny a partial refund? Packaged arrived, but nothing was sent.

I purchased 800+ trading cards from a newer seller and the package arrived yesterday. When I recieved it, it was really light and weighed only half of what it should of. I took photos and when I opened it, inside was a towel and a bunch of shipping b...

Partial refund for items arrived dead?

I ordered some composting worms for $71.84 CAD. The seller agreed to refund me for the shipment and eBay won't allow me to return the item as it states the seller already gave me a 'full' refund. However I only got $50.29 back? Why am I still being c...

New interface on desktop?

I'm i alone or ebay updated the listings interface? Is that a bug? That is so unintuitive now... Clicking on photo zoom instead of making it large, tag about views will hide photos in some cases, seller details is weird left/right and on top of bids,...

No Exchange Option (wrong item mistakenly sent) only Return?

I won an auction on a vintage item of clothing, EXACTLY what I was looking for, good deal, AWESOME!I am in Canada, seller is USA so Ebay international shipping. Worked for me so far.Seller (100% feed back) mistakenly boxed up a very similar but not M...

Item not received, Global Shipping Program Tracking not updated

I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program.The last Tracking Update displayed on eBay "Purchased History" page is as follows: Arrived at Global Shipping CenterFeb-08-17, 10:25 AM, ERLANG...

IT LOOKS LIKE THE BUYER IS GETTING SCREWED AGAIN!!!!!

DHL eCommerce is at it again , Buyer beware . Dhl is now the exclusive to ebay international shipping and you will be charged duty on any amount 0.01 cents and up . Even though Canada Boarder Services allows 60.00 Canadian to come into Canada before ...

Seller not providing tracking number on item already shipped saying it is a delay with the courier

So, I bought a phone from this company which was ebay Refurbished guaranteed and it arrived on time in like 2 business days. For the fathers day event there was a coupon so I bought the exact same phone and when I asked about why there is no tracking...

Can't list from app

Drafts on app do not work anymore for me. I list from uploading photos on my drafts from the app, cause i dont need to upload everything to computer. When i click it says: we're sorry, there was an error. Anyone else? Anyone figured how to fix it? Be...

eBay's International Shipping Program is ABSURDLY frustrating

I've been an ebay Buyer for 20+ flippin' years and never has it been *THIS* difficult to make a simple purchase. Why has this seemingly simple process become so daunting now? It's fine if I'm buying a single item, but generally, because of the type o...

Sales Tax on Sales Tax on Sales Tax on Sales Tax

I'm closing both my eBay and Reverb accounts because I REFUSE to pay sale tax that was already paid on the item when it was originally posted.These companies will collect taxes EVERY time it's resold.So you think it's normal to tax an item every time...

EBay’s shipping service with other countries than canada

So I am wondering why shipping has skyrocketed for some people in the us or uk who use eBay to ship or eBay hub? This last purchase I made I was told and not the first time either that the shipping money was for them to keep and the were mad because ...

Package stuck at Glendale Hights

Hi all, I've had a package stuck At the eBay international hob in Glendale Heights. The package Has been sitting at the hub since May 24 two weeks with no update to shipping. I've checked parcel app and the only tracking associated with the item is t...

Resolved! Need correct tracking code, Ascendia code doesn't work, eBay Intnat'l Shipping from US, held customs

I've got something coming from the US, sent via "eBay International Shipping". It's a small item, it doesn't seem to have been sent using the global shipping thing. Shipping seems to be USPS.Ebay tracking says it's "Held in Customs" in Toronto since ...

How long do Canada Customs last?

2 months ago I bought a camera from a seller in Ukraine. It was estimated to arrive sometime between May 6th- June 5th. It's June 5th and the package still has not arrived. I want to know how long customs take because when I track my package it says ...

Item Stuck in Glendale Heights, IL

devon@ebay Hi, I saw your name on other posts. I placed an order on May 13th from US, I'm in Canada. The seller sent the item the same day and it was received in Glendale Heights on May 15th. It "arrived at hub" on May 20th and no update since. When ...

Anyone know who does last mile delivery for Mailboxes Etc?

I'm contemplating a purchase from a seller in Spain who uses Mailboxes Etc for shipping. I've never dealt with this courier company and was wondering if anyone know who does last mile delivery in Canada for them? Do they hand off to Canada Post or us...

vinyl record shipping costs from USA to Canada.

I am looking for a better understanding of the shipping costs for vinyl records from the US to Canada. I used to regularly purchase vinyl records, both 7" and 12", from US sellers. However, the current shipping costs listed seem incredibly high. The ...

Can't combine shipping with Global Shipping Program

After being passed around by people who assured me that you CAN combine items (as far as they could tell ---GAH!!! NOTE: that is not the word YES) and then cut off when transferred to an equally unqualified person who put me on hold. I wasted more ti...