The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
The phones are covered by a subcontracting company based in Utah.
Here are your options for contacting Ebay Customer Service.
Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.
Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.
Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't.
Sometimes you have the Chat option available and other times it won't be. If it is important to you to use one of those options, just try back later.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
