Items stuck in the US.

[john_koenig99]

Now that the Canada Post strike is dragging its first week (with no resolution in the horizon), I have four orders coming from the US that, unfortunately, didn't make it on time. And they have been left without any updates, over one week now.

Not sure if they are going to leave them there sitting, waiting for things to get back to normal here. But...if they are still in the US, why isn't eBay trying to find alternative carriers for the last mile leg of the delivery? Is it just to save money?

Any other Canadian buyers in the same boat?

[mrdutch1001 · Accepted solution]

IF the packages were being transported via USPS from the HuB to Canada, then the packages would transfer over to Canada Post but because of the CP Strike, those packages will now will sit and wait until Canada Post resumes mail delivery...

IF the packages were being transported via other carriers from the HuB to Canada , then those packages would continue their journey as usual...

It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ...

[john_koenig99 · Accepted solution]

"It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ..."

First, thank you for you answer. It makes sense what you say. From my end, in the tracking history, it says ASENDIA as the courier, but I think the actual carrier is USPS. So I am SOL, and just hope that those orders don't get lost while the CP strike is ongoing. 

But it's curious that you mention that it's not eBay who assings the carrierrs, but the workers at the "HuB" (is this a different term for the International Shipping Center, where all the parcels arrive, before being shipped internationally?). I thought they were actually eBay's employees. I learn something new today.

[mrdutch1001 · Accepted solution]

perhaps this will give some insight into the workings of EIS:https://pages.ebay.com/internationalshippingprogram/buyer/terms/