Not getting help from ebay

[cs_admin_1951]

I didn't receive one item ordered in Jan 2020 , i did open a case in the resolution center, and in the last 7 days I'm trying to get eBay to sep in and help me as they did in the past but I got this message "  

Oops, we had a technical hiccup

Please try again later.

 

[richardcm]

Try clearing your internet browser cache and cookies. Try restarting your device. Try another browser if you have one installed.

Are you on a desktop computer or a tablet or smartphone? Try another device you own if you have one.

A purchase from January may be too old to claim on eBay. Listing are kept for 90 days. Purchase history is kept for 3 years.

PayPal allows 180 days for claims.

[reallynicestamps]

Later could mean hours later or seconds.
Have you tried repeating the attempt immediately?

You had 30 days from the last estimated date for delivery to open your Dispute, but the time for escalating it to a Claim and getting your refund is a matter of days (seven I think?) after the escalation.

You may have been too patient. If the Dispute/Claim times out, eBay assumes you were satisfied and the transaction is ended.

But.

You have 180 days from payment to open a dispute on Paypal, as @richardcm  says. The PP Resolution Centre is at the top of your PP account page under Tools.

[bazok_7517]

The estimated delivery date was between March 30th 2020 to June 3rd 2020. That would mean I'm within that 30 days from estimated delivery date. The Seller is no longer listed on ebay and the ebay telephone support service is not operational now. In the past they always helped. The seller sold me an item that was not as described. I recieved a 1 inch tiny toy lego man when I was expecting a new transformer toy. I just want the refund back on the visa . Thanks

[reallynicestamps]

The estimated delivery date was between March 30th 2020 to June 3rd 2020. That would mean I'm within that 30 days from estimated delivery date.

It's 30 days from the LAST estimated delivery date.

So you can't open an eBay dispute until June 3rd.

The Life Lesson here is -- don't pre-order anything. If the seller can't ship immediately, he may never ship.

In this case, eBay kicked him off because he was scamming.

However, you can go immediately to Paypal, which allows Disputes for 180 days from Payment.

The PP Resolution Centre is under Tools at the top of the PP account page.

State in the Dispute that the seller is Not A Registered User. That usually hurries things along.

Note however, that opening a PP dispute means eBay will not consider a Dispute if the PP one fails.

You may also be covered by the chargeback provisions of the credit card you back your PP account with. Again, if you go to the card, neither PP nor eBay will consider your Dispute should the chargeback fail.

[pjcdn2005]

An item not received claim can't be opened until after the last estimated delivery date. A not as described return request can be open on ebay before that. I've heard that there is a problem with doing disputes more than 60 days after purchase even if it is withing the 'claim' time but I'm not certain of that.

PP will require the buyer to send the item back at their own expense. It might be easiest in this situation to do a cc chargeback.

tyler@ebay 

Is there a procedure that the op needs to do to ask ebay to step in if the claim is opened more than 60 days after purchase?

[tyler@ebay]

Hi @pjcdn2005 - this is a tricky question. If a request is opened more than 30 days from the delivery date (or latest estimated delivery date) we wouldn't step in and make a decision, even if asked, since the coverage times for our protection programs has ended. If there are extenuating circumstances it's worth contacting CS for a manual review, but that's why this OP would be hitting a roadblock, though I'll admit that the wording could be a lot clearer. Thanks1

[elizabetirvin_4]

I have exactly the same problem and ebay won't do anything. So much for money back guarantee and protection from scamming

[femmefan1946]

@elizabetirvin_4 

It's best to open a new post rather than tag onto one -- even if it appears to be "exactly the same".

If it is the same, and your order was paid for in January, Paypal's Buyer Protection ran out 180 days after payment, which was sometime in June.

If there are actual differences, start a new post for accurate advice.