Seller Lame excuse

[munirtalpur]

I purchase one cell phone mother board LG V10 with [username redacted by mod--see guidelines] (eBay member) Based in Shenzhen, China on dated: 17 April 2018 total amount C$ 127.75 & received on dated 4 may 2018 but the board was faulty and I return back on dated 10 may 2018, the seller promise me to send my refund after received the item, from last two months he give me lame excuses that I am not received yet and also Ebay not respond in this regard what can I do now?  pl help

[momcqueen · Accepted solution]

If you can prove the seller told you to return it without tracking, the seller loses the requirement to see tracking on the return. You’re going to have to call Customer Service. You’ve probably expired your MoneyBack Guarantee but if ebay Messages showed the seller gave you bad advice and led you down yh garden path, eBay May throw you a bone to keep you happy and loyal.

[momcqueen · Accepted solution]

Providing, of course, that your account is in good standing.

[munirtalpur · Accepted solution]

Thank you for your advise i have his all mail which prove that he ask for standard shipping due to high postage.

[esclyons]

hopefully you returned it with a tracking number, otherwise you may be out of luck..

you do have 180 days to go through Paypal, but again if you sent it back without tracking

[munirtalpur]

But what can i do when seller told me that send me with standard shipping

[reallynicestamps]

This is where we have to depend on the customer rep's judgement and goodwill.

Having the emails will help.

*fingers and toes crossed*

When the seller told you not to use a tracked service, he set you up to be scammed.

This is why buying expensive goods from overseas is problematical,and buying cheap goods from overseas has to allow for receiving utter garbage.

In future, when you are buying online, remember that if things go badly, the cost of tracked return shipping may be higher than any refund you may receive.

[reallynicestamps]

Most overseas sellers are honest and provide decent goods and services. And you can run into a bad seller in North America too. But return shipping within Canada or to the USA is more reliable and less expensive.