on 04-28-2014 11:38 PM
I have purchased about 6 washburn guitars in as many weeks.
My purchase price including shipping has been completely refunded
and the entire transaction cancelled with only the explanation that
the item was not allowed to cross the border into Canada.
I ask for a more complete explanation so that I may act more
informed in the future. Neil.
Oh, that hurts.
Guitars are on the restricted list due to often being constructed of rare (and now prohibited) wood from endangered trees.
They are a very very tricky import by mail if you use a program that examines the contents of your order as does the Global Shipping Program.
I doubt that guitars are on the Prohibited list <g>. Did the seller want to ship with a courier like UPS or FedEx, if that's the case they probably never completed the proper customs forms, or did not want the hassle of doing so.
Possibly oversize or containing wood that isn't CITES certified ?
Were they all listed with the GSP ?
If you have the import certificate number, which I doubt, you might be able to ask Canadian Border Services Agency.
I would suggest that you would have your best results if you asked politely that the officials explain where "you" or "your seller" went wrong.
Information not accusation.
I would check with Canada Customs to see if they are
on a banned list.
Sound like they may be considered knockoffs or else the
sellers figure they didn't get enough for them.