Greetings from Canada I purchased a book, Stephen King's Dark Tower VII Artist Signed LTD Edition, for US$200.00 (plus shipping & taxes), but the seller mistakenly sent a First Trade Edition, worth about US$10.00. The seller immediately conceded that he made a mistake and he has been excellent. But as it turns out that because this is an international transaction, the seller has ZERO involvement in the return/refund process. I was instructed to return the item to the eBay International Hub, and was provided a shipping label and way bill and the item was shipped, still in the publisher's shrink wrap, with DHL on July 10th/2025, and received at the hub on July 15th. When receiving the shipping instructions, I was told that my refund would be issued in 5 to 7 days after it was received at the hub. As of today, it has been 2 weeks, and not only has my refund NOT been issued, I have received NO response to my multiple inquiries as to the status of the return "case". Each time I send a message to inquire, it says someone will respond within 24 hours, I have yet to receive any response at all since the email instructions for shipping the item back on July 9th. There is no number to call, and I am at a loss as to why I am being ignored. I have sent back the $10 book (I have proof of receipt from DHL it was delivered and signed for), but I am still out US$200.00, plus shipping & taxes. It adds up to approximately CN$328.00... not only do I not have the book I ordered, but I do not have my money back either. Any help/advice would be greatly appreciated. Thank you. Bradley
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