I'm having an issue when getting a label; there's no option available for what the buyer selected. This is the second time this has happened internationally. Once in China, and now in Norway. But I've had tons of orders where there were no issues in these countries/internationally in general. The buyer is choosing "Canada Post Tracked Packet - International (Non-US)", and I only get the following options:
1. Canada Post Small Packet International (Surface)
2. Canada Post International Parcel (Surface)
3. Canada Post Small Packet International (Air)
4. Canada Post Xpresspost International
Things I've tried:
1. Talked with support. The first time it happened, they said it might be a carrier issue and/or bug. Now, months later, when talking to support they didn't mention what the issue could be and basically that I was out of luck and gave me the options detailed below.
2. Used the Canada Post website to see if the option was available there, and it was; albeit for $40 more than the buyer paid for shipping since eBay gives large discounts for printing labels here.
3. Used a different address and tried a completely different country/address. Modified the weight and dimensions - nothing seems to change the options I get when getting the label. Note that, in the listing, I give the exact weight and dimensions of the shipped item since I use calculated shipping.
My options are:
1. Send it untracked and uninsured (services 1 through 3).
2. Pay the difference to use Xpresspost (usually upwards of $30-40 extra).
3. Cancel the order and make the buyer angry.
None of those options seems good to me. I'm not really sure what to do here going forward. Just disable international shipping due to the odd time it doesn't work correctly?
