First time writing on forums like this - it shows how desperate I am about Ebay customer service. This is beyond me how such a big company can have such a low rated customer service. Every time I reach out, they cannot answer any questions, or fix any problem. This is highly frustrating.
Issue is - no matter what settings I have, I cannot figure out how to give clients combined shipping, in a way that they would only pay once ($12) no matter how much items they buy. I've changed all the settings, reach out in vain to customer service, but it still charge $12 for each item despite being multiple purchases from the same buyer.
Buyers can request combined shipping, but I feel this is a conversion killer this feature. In my US store, the combined shipping is correctly setup and there's no issue, but it's not the same type of settings.
Please someone help, I'm beyond desperate at this point, don't know what else to do. You can check out one listing there : https://www.ebay.ca/itm/167463928540
