06-14-2024 06:17 PM
Just spotted this issue today. The links to check a sellers store listings are not working.
Same results using link in discussion area.
http://www.ebay.ca/sch/lotzofuniquegoodies/m.html?_nkw=&_armrs=1&_from=&_ipg
In both cases you just get a blank screen. No hovering that it is searching for destination. From other sellers testing app appears to be working fine. Clearing cache and cookies still gives same lack of results. Visit store works fine but not applicable for sellers without stores so they would be in the lurch. Same non results when testing a non store.
Nothing noted in current alerts on dot com. There appears to be no info on closed/resolved tech issues any long. And dot ca does not have a similar view or known open or closed issues.
Note: Above links load fine by substituting com vs ca
-Lotzofunquegoodies
Solved! Go to Solution.
06-16-2024 08:35 PM
Same issue. At least I am not the only one with this problem.
06-16-2024 11:02 PM
Once I get a free chance I will ... I think i'll have to wait until tomororw though because i'm home so late tonight and not sure how late the Facebook help goes for. Last time I contacted them they didn't really want to help me for some reason. I've been trying to get my contact us page fixed for over a year and noone fixed it. By the way Ebay.ca is still messed up the same way and has been like that since Thursday night or early Friday
thanks
-Bill
06-16-2024 11:09 PM
@gauld wrote:Once I get a free chance I will ... I think i'll have to wait until tomororw though because i'm home so late tonight and not sure how late the Facebook help goes for. Last time I contacted them they didn't really want to help me for some reason. I've been trying to get my contact us page fixed for over a year and noone fixed it. By the way Ebay.ca is still messed up the same way and has been like that since Thursday night or early Friday
thanks
-Bill
From my experiences with facebook help responses are erradic at best. You can report it to regular help desk. They are 24 hrs and will pass it along and get it more priority with more reports.
06-17-2024 11:44 AM
@lotzofuniquegoodies wrote:Just spotted this issue today. The links to check a sellers store listings are not working.
Same results using link in discussion area.
http://www.ebay.ca/sch/lotzofuniquegoodies/m.html?_nkw=&_armrs=1&_from=&_ipg
In both cases you just get a blank screen. No hovering that it is searching for destination. From other sellers testing app appears to be working fine. Clearing cache and cookies still gives same lack of results. Visit store works fine but not applicable for sellers without stores so they would be in the lurch. Same non results when testing a non store.
Nothing noted in current alerts on dot com. There appears to be no info on closed/resolved tech issues any long. And dot ca does not have a similar view or known open or closed issues.
Note: Above links load fine by substituting com vs ca
-Lotzofunquegoodies
As an FYI Mario, Kenneth and Marco have to date responded to my original message via Facebook. It is being looked into. One of the messages I received suggested checking the eBay status page(ca). In rechecking now that still is NOT updated to advise of this current issue for Canadian users.
Unfortunately issues like this require immediate attention. Waiting over the weekend just doesn't work.
-Lotz
06-17-2024 01:43 PM
@ricarmic
Recent update from eBay for Business: 6/17 11:25 am MST
but as suggested before, I'd try and talk them into independently reporting the issue. The more examples we have, the better we'll be able to assess the issue and resolve it. We are able to reproduce this on our end, and have forwarded the issue to our product development team for investigation. That's not much of an update, but we've moved on to the investigation phase.
My account is being used as one of the "test subjects" for this issue.
Just did a reverse test from dot com. The link below appears to also be not fuctioning correctly. (inactive). Clicking on any items causes the add to cart come up. If you click on view details it brings you to the items full description.
When I tested using dot ca clicking on any item brings you directly to the item details.
Is anyone else getting similar results? Is this how it has always worked. The procedures should mirror eachother on both sites!!
-Lotz
06-17-2024 11:37 PM - edited 06-17-2024 11:42 PM
@lotzofuniquegoodies wrote:@ricarmic
Recent update from eBay for Business: 6/17 11:25 am MST
but as suggested before, I'd try and talk them into independently reporting the issue. The more examples we have, the better we'll be able to assess the issue and resolve it. We are able to reproduce this on our end, and have forwarded the issue to our product development team for investigation. That's not much of an update, but we've moved on to the investigation phase.
My account is being used as one of the "test subjects" for this issue.
Just did a reverse test from dot com. The link below appears to also be not fuctioning correctly. (inactive). Clicking on any items causes the add to cart come up. If you click on view details it brings you to the items full description.
When I tested using dot ca clicking on any item brings you directly to the item details.
Is anyone else getting similar results? Is this how it has always worked. The procedures should mirror eachother on both sites!!
-Lotz
FYI one and all. It appears to have been fixed. Tested all previous mentioned links and no white screens returned. 🎉🎏🎊🍹
If anyone sees it still happening please send my way and will forward back to Facebook for Business to investigate. Thanks.
06-18-2024 07:11 AM
This morning everything seems to be okay again!! No blank screens, see sellers other items showing with no blank white screens! Hurray (hopefully stays) 🤞
06-18-2024 04:00 PM
06-18-2024 04:27 PM
all good, but as I was not available over the past several days and had set up "Time Away" for the few listings that were still active on eBay, the issue was not something that directly concerned me.
06-18-2024 04:42 PM
@mrdutch1001 wrote:all good, but as I was not available over the past several days and had set up "Time Away" for the few listings that were still active on eBay, the issue was not something that directly concerned me.
Unfortunately from a Canadian seller perspective, who was not shut down, both store and standalone, buying/researching using a PC made eBay pretty much dead in the water for +72 hours. They were unable to check newly listed or recently sold (no access to sort options). Not helpful when links work only some of the time or for the folks that still rely on a pc. According to eBay's Status page everything was running perfectly.
-Lotz