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Site Issues

Report issues you are encountering with the eBay or Community site here.

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EIS: Does not ship to United States (Even though I am opted into EIS program on EBAY.CA

I have noticed that about 300 of my 680 listings are not being offered to ship to the USA with Ebay international shipping. (I have opted into the EIS, I have one business policy, where I ship domestically in Canada with standard shipping flat rate $...

Expedited Lite weight update

Hi,Anyone knows when the maximum weight for Expedited Lite will be updated to 250 grams as announced on Dec. 08? No date was specified in the announcement and there is still no weight update.

Resolved! Listing Templates

Anyone recently attempt to create a new listing using Templates and discovered their templates MIA? I had a dozen created over time. This morning they are nowhere to be found. eBay doing more housecleaning in the dark of night?

Can not duplicate inventory items

In my Manage Inventory when I go to Listing Templates I can not get any of my templates to Duplicate using the Duplicate as setting. I had this problem last month and it was fixed however the problem has once again returned. Anyone else have this pro...

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Canada Post Expedited Lite

I charge the buyers $6.55 to $7.55 on my listing using (Canada Post Expedited Lite) for a sports card. This Morning I sold a card and the normal price for shipping is $7.55 Canada Post Expedited Lite. I went to buy a shipping label and the price is n...

Trying to contact eBay customer service.

This is what happened when I tried to contact customer service. I wrote out my complaint and clicked send and it wouldn't send. Instead a message popped up saying I must provide the correct information in the highlighted field and sorry you must ente...

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Ebay canada post lite rates have increased

A buyer purchased an item from me on Saturday $7 shipping this past weekend and then Monday Dec 1, I go to purchase a shipping label it will cost me $10.44. There doesn't seem to be any tiers for the package weight anymore, just 0 to 200 gram. Has th...

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Arrived at USPS Regional Facility CAROL STREAM IL DISTRIBUTION CENTER, 60199

Arrived at USPS Regional Facility CAROL STREAM IL DISTRIBUTION CENTER, 60199 Aug 14, 2025 Item stuck at eBay shipping hub Carol Stream IllinoisI live in Canada and purchased item from a US seller. According to the tracking, # that was given, it's tel...

Resolved! Enrolled in Ebay international shipping program, but I don't see it in my listing.

I read about the Ebay international shipping program, and I realize I have to be on Ebay.CA in order to use it (I usually list on the .com US site). Anyhow I filled out my listing as usual, but when it came to the international shipping section, all ...

Resolved! listings aren't showing up

I recently posted around 50 listings and none of them are showing up they say there active but there not even if some one seached for them i also if i copy and paste the title of the listing and it still doesnt show what do i do i cant make contact w...

Resolved! Buyer Selected Shipping Not Available?

I'm having an issue when getting a label; there's no option available for what the buyer selected. This is the second time this has happened internationally. Once in China, and now in Norway. But I've had tons of orders where there were no issues in ...

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User avatar by • Community Member
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  • 27 replies
  • 1 helpful

ITEM ORIGIN

Hello to all, hope this will reach developement team at EBAY... i am trying to BATCH EDIT all my listing (more than 1900 different item) to include ITEM ORIGIN, but they told me that it is not possible to do that and that i have to edit each one by o...

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  • 4 replies
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Canada Post Strike

Canada Post is back to work effective October 11 albeit with rotating strikes which means the mail will be moving again, but with delays, on Tuesday. Why can't sellers choose Canada Post as a shipping option and print parcel labels?

Listing tool issues

Is anyone else currently having issues with the eBay listing tool? In process of trying to edit a group of listings. Keep getting the following error message. Well, this is embarrassing.We're sorry, but the listing tool isn't working right this secon...

UNPAID PURCHASE NOW IN LIMBO

A buyer aparently clicked to buy one of my items but did not pay. I tried to relist the item, but a message popped up saying that it appeared to be a duplicate listing. The original listing has a sold sign on it and now the item can't be purchased. I...

technical issues with ebay.ca web

There seems to be technical issue on ebay.ca but ebay.com is not effected. Ebay app not effected. Anyone else using .ca can confirm? When you search for an item, when you select the item specifics, such as solds nothing happens, and errors are showin...

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