Community & eBay Site Issues

US Buyers Being Blocked From Buying on CA

This is the second time I have had a buyer tell me that they where not allowed to purchase a listing from my store.No problems with their requirements.I put them on the special exception list and they get a little further only they are being told the...

Ebay cpc tracking - enroute postal codes stamped next to delivery records

I was looking through "Shipment details" tracking delivered records on ebay.ca. It shows enroute CPC postal codes stamped next to "delivered" on about half of all delivery records. Ebay and/or Canadapost need to fix this, its a loophole for INR claim...

Promoted Listings issue

G'day Sellers, I have an active Promotion ongoing but having an issue adding item(s) to it. Anyone had the same problem? An annoying error dialog box "You need an eBay Store subscription in order to use promotions." - kept popping up which is ironic ...

Complaint about eBay Canada site

Since I can't find where to make this complaint with eBay Canada, I am posting it here. I feel eBay Canada site should be strictly Canadian listings and shipping within Canada with Canadian pricing. If I want to shop U.S., I go to eBay.com! Totally f...

Certificate error sm.ebay.ca

Hey eBay? Can we please get this fixed? I called about it weeks ago. I tweeted about it to @askeBay. Nothing but silence.

Trying to pay seller fees

good grief, can someone tell me how to contact customer service. Everything I have found such as call us or we will call you is "temporarily unavailable". I am trying to make a one time payment for my seller fees and the system won't allow me to do s...

server down message when trying to list item to sell

I've been trying to list an item but every time I click on the sell button I get a popup that says It's not you , It's us. Our server is down but the problem should be solved shortly. Well it's been 3 or 4 days now and I still can't list an item to s...

Ebay ipad app hides sellers' feedback percentage

I gave the ebay app a try on my ipad today. I noticed that seller feedback percentage, which on the website is displayed clearly in the search results, has been completely buried no matter which view you change it to. If you want to see a seller's pe...

Cannot add to watchlist

Some time in the last week or 2, I've stopped being able to add items to my watchlist. There is only 1 item on my watchlist now, so it's not like I've exceeded some limit. The "add to watchlist" button simply no longer works.

Resolved! Can't respond to question

I get an indication on my selling page that a potential buyer has a question. I click on Respond and it takes me to the message page, but there is no message showing up.... just blank space. This just started today (Aug. 18). Nothing shows up on mess...

What happened to the main page?

What happened to the main page? It was working fine earlier today and now (12pm MST) all it is showing is Welcome to eBayWhether you're new to eBay or an experienced member, we have everything you need to get started.Money Back GuaranteeShop with con...

communicating with eBay is sooooo slooow

I am trying to post sales and find that the selling area hangs constantly and so badly that it is almost impossible to type a word without waiting for the server to display the typed character. My laptop is W7 WiFi and the main PC is W10 direct and w...

Picture Zoom/ Enlarge Not Working

On my items listed in the last couple of days, Gallery pictures can't be zoomed or enlarged. If you relist an item they work properly unless you upload additional pictures. Anyone else with this glitch?

unable to change phone number

I'm at my wit's end. I've been trying to change my phone number in my account registration information. It asks me for my password and for a recaptcha-type code but then the change doesn't stick. There is no way to contact eBay, either by email or by...

Hide feature of Purchases isn't working on website

I can no longer 'hide' previous purchases from eBay's website and even deleting them from Mobile app doesn't work. This used to work until a few days ago. Some developer broke something and some QA didn't do full testing coverage and some PM approved...

getting this error message The job context object is not supported by Action Service Framework

when posting I get this message It looks like there's a problem with this listing.The job context object is not supported by Action Service Framework.how can I fix this

Resolved! EBay won't calculate International shipping costs

“Shipping cost cannot be calculated. Please enter a valid Postal Code." This has been haunting me since I started selling on eBay. And I don’t know how to fix the problem with eBay’s shipping calculator.I ship from Quebec, Canada, and it works fine w...

Canada post not an option anymore?

Can't use canada post as a shipping option for the usa since this morning, I only see DHL .

Problem with location filter on Ebay app for IOS (french version)

Hi,There is something very strange with the location filter on the IOS app. On the ebay.ca website, the available locations are : Canada, North America & International, which is correct. Now on the Ebay app for IOS (the french version), we have : Can...

Resolved! Watchlist limit lowered to 200

Why did the number of items you can add to the watchlist get lowered to 200?

Big Issue with listings

Hi, I have Problem when i tried to list my items. Can you tell me why? It looks like there's a problem with this listing.In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've ...

bizpolicy.ebay.ca not responding when trying to change shipping preferences

So, over the last few days this error keeps showing up. If I go back oh, maybe in an hour or two it probably will work. But it is annoying. tyler@ebay could the folks in IT have a look? That is a very important section of the site, especially if I am...

My Sponsored items are showing an inaccurate, VERY HIGH shipping rate anyone else ???

Hello fellow ebayers, I recently started doing promoted listing where you offer a certain percent of your items value, in order to have it ranked higher.Anyways when the sponsered ad show up at the top , the shipping price is way way more , turning b...

Best Offer option automatically checked whenever I revise a listing from my phone.

I do not have a 'best offer' option on any of my listings except one. Whenever I access a listing from my phone, to make any change at all (usually to upload a photo), the 'best offer' option is automatically switched on. I have to go back into the l...

Resolved! Wrong top bar for eBay Canada Community forums

Since yesterday the bar across the top of the forum pages has improper links: The eBay symbol link takes you to eBay.COM...The "Go to My eBay page" (the head) link takes you to your page on the .COM website instead of .CA...And "Go to Shopping cart p...

Resolved! google chrome lags really bad when looking at searched items on ebay

For the last while whenever I search items for sale on ebay google chrome lags really bad. It lags so bad that it actually freezes up occasionally. It's like something just constantly keeps hitting refresh until it starts to freeze up. When I try it ...

Time left not showing properly

I am keeping track of a few items for sale and normally there is a spot where it shows how much time left before the end of the auction. For the last few days it is showing instead "Time Left". I have no idea how to fix this. This is the second time ...

Resolved! customer serive been not doing the right jobs to Ebay seller

Hi,i am call today Sept 12 around 7.00 pm to EBAY .CA customer service to help me out for refund an EBAY FINAL FEE ,because the package mail to AUSTRALIA been lost , the customer was have my info for what happy with the items and was try hold me on t...

Search results not sticking to selected category?

I've noticed now for a few days that when I am already within a category, and do a search, it kicks the results back out to "All Categories" instead of just the category I'd previously selected. This is really annoying, is anyone else seeing the same...

Markdown Sales not working - serious technical issue but eBay is DEATH and will not help

This happens only on eBay. com, on eBay.ca everything works as expected: I have several old campaigns in the list in my marketing dashboard, but they can't be deleted. All it shows is the red error message "The parameter is not valid, please check an...