Community & eBay Site Issues

Canadian buyer not able to buy my item listed on the USA site

I list on the Usa site but my Canadian buyer says he can not buy my item?

Update on Postage Label Charges-What actually is this? rant

So I dont know if im the only one receiving this message today but it says the following.We're reaching out to let you know about some recent billing issues that have affected your account, and the next steps.We identified a technical error on our pl...

Printing 4x6 format problem on ebay.ca (PC)

When I create a shipping label (with a pc) and set it as 4x6 format, the pdf always comes out 8.5x11 with the 4x6 format on it. Impossible to print the label with a 4x6 printer. The only way it can works now is buying the label directly with the ebay...

Ebay Messaging System problems? Jan 9 2025

January 9, 2025 9:50am PT - I'm on Chrome for Mac and I've tried restarting Chrome a couple of times, but I continue to have issues with the Message system. Either it takes ages to type something (type and wait for words to show, then type again etc)...

eBay postage calculator tool issues

devon@ebay In testing the calculator tool this morning it appears something has run afowl. The tool no longer accepts weights in grams. You receive the following error message. Same results for .24 or .240https://www.ebay.ca/shp/calc/rates 1 Kg - No ...

Per eBay Rep I spoke to on Facebook today: Contact them to report any technical issues you’re having

I spoke with an eBay rep on Facebook Messenger today regarding an issue I’ve been having where I can’t create a Markdown Sale.He suggested that I share with the message board to get in touch with them and share any technical issues you’re having with...

Ebay told me not to initiat return and refuded the buyer

Sold 2 switches for parts and repair and specifically mentioned NOT FULLY FUNCTIONAL AND NO RETURN, the buyer seems to know the loophole for MBG from eBay and initiated a return for defective (sold for parts **bleep** ) . called eBay call center told...

Messages on the Canadian Discussion Board are not sorting correctly

I've noticed this the last few days on the Canadian Community Boards. It seems like sorting by the "Most Recent" criteria is not working at all. The messages appear to be in a semi random order. I've checked it on multiple accounts, multiple browsers...

Dark Mode - Desktop

Ebay takes a huge cut of even cancelled transactions. Exchange rates alone they are making Ebay a killing. I am being straight up fleeced by USD, because on top of CAD losing 10% of its value vs USD in the past 2 years alone, Ebay skims like another ...

For anyone that needs eBay Customer Service going forward

New display if you choose to use the eBay chatbot you will see this display. Chance your results may vary but no guarantees. Via Facebook can be just as iffy!!! Message received back was we will respond in 24-48 hrs. Musical tribute cover while you w...

Troubleshooting to buy Fedex Label on EBAY

I really need help here, what is the problem with purchasing label with Fedex, it's been 3 days i'm trying, talk to Ebay, Talk to Fedex, nobody can answer me. Everytime, I push purchase the label it give me a message that ebay cannot generate the lab...

How to change identity (name / handle) when posting to ebay community?

Is there a way I can change or set my posting (ie visible) name or handle when posting to ebay community message forums?

Trouble Accessing HS Code Tariff through eBay's Label/Mail System

Has anyone else had any difficulty using eBay's mail system to send packages from Canada to the USA. I can't get the HS tariff code to work for UPS and FEDEX and if I don't enter the code I can't access a label.. The price to go outside of eBay’s mai...

Shipping Label processing time

Anyone else seeing inconsistancies for length of time to be charged for eBay Labels. Generated on Aug 31. Charged Sept 2. Generated on Aug 25. Charged Aug 28Generated Aug 20. Charged Aug 21 Generated Aug 31. Not chargedSept 3. Not chargedSept 4. Not ...

How is all coping with the Canada Post strike

How are sellers coping with the Canada Post strike?

Ebay site problem

I have the same proble again I amnot able to get ...item location ....on ANY of Ebay sites.

Away Message

devon@ebay Would it be possible to give sellers access to modifying the generic away message buyers now see. You can update your about page which I have done but vast majority of buyers never look at that. It would be a good workaround for this curre...

Saved Searches showing non-Canada matches despite all individual searches being Canada location only

Anyone else running into this irrelevancy of the Saved Searches homepage / figured out a solution?

eBay Markdown Sale glitch appears to have been Resolved

Good news, everyone! It appears the Markdown Sale glitch has been resolved as of 3:30pm EST. I was able to start a sale for the next few days! Here's hoping the Canada Post strike is resolved sooner, rather than later too! Wishing you all great sales...

"It was not possible to generate the label. Something is wrong. Please try again later."

Trying to print a shipping label (Canada to Hungary, through FedEx International Economy) and I keep getting this error message. I double-checked everything multiple times (including the item description, customs form, weight, measurements, etc.) Nev...

Discounts not working well

I went to add some items to my already discounted items and it sales I can't do discounts anymore because I don't have an Ebay stire. What is with that? This is cosing me money .... on top of no sales all day so far and all the other site issues i've...

Site defect

In my "recently viewed" items, the photos do not match the item description. I can be looking at a toy truck and the description and pricing may be referring to a sports coat.

how do I reverse a payment recieved that I click on by mistake?

how do I reverse a payment mark received that I click on by mistake but buyer did not pay?

eBay Calculator Tool

devon@ebay Just a reminder but the eBay Calculator tool that was rolled out several years ago (eBay Labels Fedex May 2023/UPS Nov 2023) for ca users was never completed/fully updated on the Canadian website (The tool did work fine on dot com but appe...

Photos uploaded to messages are not being sent to receiver

I have tried to send several messages to buyers requesting more photos. I can upload the photos fine but the receivers never get them. Im my sent folder, only the text is saved, no attachments.Since we're not allowed to ask for their email addresses,...

Impossible to get Sort options : has been non operational for months

Good Day All Ebayers :)) the Sort stays ALWAYS on HIGHEST PRICE but a few months ago I could consult the RECENTLY LISTED sort option as a guide before deciding to list my itemsStrangely ebay canada Sort buttons don't work for months ( ... ebay.com us...

eBay adding quantity to already sold items.

I just had a listing with multiple variations and different quantities add +1 to the items that were already sold and had a quantity of 0. I know it was sold cause I checked my sold items and there it was in there. Someone ended up buying one of the ...

"Since you're registered for managed payments, you can't select International Site Visibility.."

I've been trying to list an item from ebay.ca, to list in Canada, US, and UK. I've done this several times before, but now I'm getting thie error message when I try to post my listing: "Since you're registered for managed payments, you can't select I...

Non message post - Re Coupons

Spotted the appearance of a new supposed feature on eBay ca today. Gave the impression we could send coupons to specific coupons to our buyers like US sellers have been able to for ages. When checking it out further by following the dropdowns it is O...

missing search options

why is it that every time ebay techs update the site , they end up messing up other parts of the site , ever heard the saying ... if its not broken , dont fix it ?