Community & eBay Site Issues

Resolved! Searches not showing results in Edge browser

I've had this issue since yesterday. Anything that I search in the site (PC/Edge) does not show any results, even though they appear fine if I use Chrome, or in the app. Just wondering if anyone else have noticed this.

eBay To Send Decades of Community Posts Down the Memory Hole With Forum Migration

An FYI for anyone concerned about the dreaded ZOMBIE post vs it being a historical data repository. https://www.valueaddedresource.net/ebay-community-forum-platform-changes/ The eBay community forum is moving to a new platform, taking decades of hist...

wrong charges on shipping labels

Is anyone out there who has the same problem? ebay is charging me more on a shipping label as the buyer paid for. When I purchase the label everything is fine and when I get the charge ( after the buyer received the item) I have a difference, I need ...

Modified eBay Label Charges situation!!!! URGENT!!!

devon@ebay @jtg204 @flipistics @intimewithmusic @byto253 @dinomitesales (Resident official CP informant/in the know person of things eBay) If I have missed anyone please add your user name to this post. And if you have any additional information abou...

How to successfully change email address without interrupting my account

While changing my email address affect the activity on my account?

Search Manipulation and Duplicate Listings

I have uncovered a massive case of a seller posting duplicate listings to crowd and manipulate search results. I have reported these cases but they are being reviewed by an automated system that can't see they are duplicates. What they do is post the...

Policy Violation? Nope: AI screw up - Good luck getting a human to correct it

I have various commercial radios for sale in the Commercial radios section. Two commercial radios got flagged as policy violations which evidence was provided it is LEGAL for sale in Canada, with screen grab from ISEC showing the DOC accptance number...

Is there a way to get ebay to ban multiple sellers for selling the same item?

I have been noticing some kind of scam going on with multiple sellers using/reusing the same photos, and discription for unique items that can not be duplicated. In some cases the same seller even has the item listed twice, once as a buy now option a...

Fake Canada Post "P" Stamps?

If you search "canada post stamp roll" on ebay, you'll see a bunch of dirt cheap rolls of forever stamps. Im assuming they are all fake, the sellers are all from china. Their feedback is also pretty good, but it must be botted See in the attached pic...

Resolved! Is this API manipulation? Winning bid listed as winning 3 days before end of auction

Noticed on several items I have bidded on of the same type (guessing same bidder due to their starting bid). That the user is using some kind of sniper, moraly objectionable but legal under ebay TOS.The unusal and questionalble part is the time the b...

Seller Hub Listings with no Inventory

I can not find the Inventory button in my drop down under listings in Seller Hub. This is where I create my listings before I upload them when ready. Can not find my inventory because it does not show up in Listings. Ebay live agent does not understa...

UPS std calculated domestic is STILL AN ISSUE after a month!

Around the same time that eBay announced new lower UPS pricing from Western Canada into the EIS hub in Mississauga, a new BUG involving UPS on a listing showed up on .ca.Now, about a month later it is STILL an issue.You will get a dimesion error if y...

Resolved! ebay's technical issues stopping me from setting up shipping

Hi everyone, Recently, I haven't been able to set up shipping on my listings. I have attached an image of that to this post. Please see it.It says "Select a shipping a service" and lists "economy, standard and expedited shipping". What's missing is a...

Cannot Turn Off Email Notifications

As the title says, I cannot turn off email notifications, endless emails for offers, counteroffers, recently viewed activity, survey requests, and message alerts. I've tried unsubscibing both via the communication preferences and 'unsubscibe' prompt ...

Counterfeit stamps

Has anybody tried to have ebay remove sellers who are probably selling counterfeit current stamps from Canada and other countries.There is no way a seller can sell current Canadian stamps at around 20% of face value and the stamps are genuine.I have ...

WARNING: You can’t get $ back for Canada Post insurance claims on labels purchased through eBay

I sold an item, printed a Canada Post label through eBay, the item arrived damaged. I filed a claim with Canada Post and they approved it. The money was credited back to the account that purchase the label…turns out, that was eBay. So eBay got the re...

How to purchase it when the seller does not ship outside his country?

I am trying to buy an item. It says the seller does not ship to my location. In fact, he does not ship outside his country. He said just to buy it, and he will add shipping later. But everytime I try to buy it, it says that the seller does not ship t...

Discrepancy with eBay Label charges issue

i've posted about this in past but opening a new discussion on the issue for anyone having a similar problem. If you have been creating labels recently (possibly goes back as far as mid October..maybe further) and entered correct accurate measurement...

Printing 4x6 format problem on ebay.ca (PC)

When I create a shipping label (with a pc) and set it as 4x6 format, the pdf always comes out 8.5x11 with the 4x6 format on it. Impossible to print the label with a 4x6 printer. The only way it can works now is buying the label directly with the ebay...

Bug - Draft listings being doubled / not removed when published

This bug has started happening since the "inactive" list replaced the "unsold" list. (I'm on desktop on Ebay.ca if that helps.) If I go to an inactive listing and hit "sell similar", it will create a draft listing as normal. However, once I publish t...

Shipping policy can no longer be replaced

It is not currently popular to assign a different shipping policy for an existing listing, including brand-new listings, buy-it-now listings, and the "sell similar" editor. The drop down list in "Shipping policy" simply doesn't get populated. We use ...

Any other sellers know what is going on with the error selecting UPS Canada as a carrier?

Error: Package dimensions exceeded maximum allowable limit for service UPS Standard CanadaSpoke with eBay yesterday and they will not tell me what the problem is, other than it's a technical issue affecting multiple sellers. Their internal ticket num...

Trying to contact eBay customer service.

This is what happened when I tried to contact customer service. I wrote out my complaint and clicked send and it wouldn't send. Instead a message popped up saying I must provide the correct information in the highlighted field and sorry you must ente...

Is anyone else having trouble with Canada Post Expedited Ebay Labels not being discounted?

Is anyone else having trouble with Canada Post Expedited Ebay Labels not being discounted? Priority, expedited lite and Xpress Post are all showing properly discounted rates, but Expedited is being charged at full price currently.

I accept an offer, then the whole sale dissapears. (Item remains listed??)

I have noticed 3 times now, when I have accpeted a buyers offer, and then the whole sale just dissapears. No mention of it in my email of any offer, sale or completion... Then like 2 days later the sale may go through (2 out of 3 times the item sold ...

eIS program glitch - Multiple customers messaging me asking for shipping quote

Something is broken with eIS. Anybody else having this problem??I've tried removing UPS in shipping policies (UPS seems to be bugged right now), but that hasn't worked. I've had somebody in the USA test some of my listings, and any listing that is Ex...

Error when trying to list

Is anyone else having constant error message while in the middle of a listing ? I've done everything restarted app, cleared cache. What else do I do ? I can't list anything because as soon as I'm in the middle of it it crashes.

Packages being opened at the border

I have been an eBay member since 1997. I have shipped over 20,000 packages a lot to the USA. My last 2 orders to the USA from Canada were opened and ruined by Customs-Border Workers. I will have no choice but to not ship to the USA in the future. All...

Phone number validation rejects all new Canadian area codes 257 and 942

If you have a Canadian phone number with area code 257 (British Columbia) or 942 (Toronto/Ontario), eBay will reject it as invalid when you try to use it for account verification, checkout, or any phone number field on the site. These are real, activ...

EIS: Does not ship to United States (Even though I am opted into EIS program on EBAY.CA

I have noticed that about 300 of my 680 listings are not being offered to ship to the USA with Ebay international shipping. (I have opted into the EIS, I have one business policy, where I ship domestically in Canada with standard shipping flat rate $...