eBay

retroman_studios · ‎02-07-2020

For a week or so I've been having issues using checkout on the mobile app, where I have two options to pay, my CC and PayPal. If I select PayPal it asks me to sign in. Then it goes right back to the selection process to choose CC or PayPal.

However, if you at some point in the loop hit the "x" at the top of the app window, suddenly it kicks back into gear and updates the screen with the proper options.

I wonder if this glitch is affecting others too?

tyler@ebay · ‎02-07-2020

Hi @retroman_studios - well that's irritating.

I haven't seen this reported elsewhere, so will you get me some basics (below) and I'll keep doing some digging?

Thanks!

What app version are you using?

What mobile device are you using?

What operating system version is your mobile device running?

Tyler,

retroman_studios · ‎02-07-2020

App Version 5.39.0.13
Device: BlackView BV5500
OS: Android 8.1.0

tyler@ebay · ‎02-07-2020

@retroman_studios wrote:
App Version 5.39.0.13
Device: BlackView BV5500
OS: Android 8.1.0

Hi @retroman_studios - I've gotten this reported and will let you know as I hear back from the app team!

Tyler,

tyler@ebay · ‎02-10-2020

Hi @retroman_studios - I heard back on this!

It is a currently known issue and a fix is in the works for an upcoming app update.

In the meantime, the recommended workaround is to give it extra time to load because it 'should eventually'. I realize that's not... particularly helpful, but wanted to make sure you knew.

Thanks again for bringing this to my attention. 🙂

Tyler,