ebay cutomer service no help

[Anonymous]

When it come to a problem - not received item, I have discovered as a buyer that the customer service is powerless to help me. They have no clue how shipping internationally works. Even I could do better. They think item is delivered if it reaches the Kentucky shipping centre. They aren't refunding me my money and say they also cannot contact their own courier service to find out what happened to the item. Customers sure have no way to contact pitney bowes courier. But ebay also cannot?  Estimated delivery Dec 7th. I have a paypal dispute as ebay cannot help me. They claim that paypal is also theirs. Oh no!

If purchase and delivery go smoothly, great. If not, worst  scenario for buyer. Ebay money back guarantee is a joke.

[reallynicestamps]

You bought from a seller who used the Global Shipping Program.

Tracking shows he has shipped and the item was delivered to the GSP plant in Erlanger KY.

From there responsibility for shipping moves to the GSP.

Your purchase was due December 7, but has not arrived.

Don't worry.

This is NOT anything that Customer Service deals with, but you are covered.

Go to the original invoice -> More Actions-> I didn't receive it.

GSP will refund you, and if the purchase appears later, they do NOT want it back. You can keep it.

You are covered by the Money Back Guarantee

You may also find this link to Pitney Bowes useful.

https://parceltracking.pb.com/app/#/dashboard/

[reallynicestamps]

For the record, another poster worked out how to track from the GSP plant.

——————————————————————————————————
Another poster worked this out for buyers who have not yet received their GSP shipment.
TRACKING SYSTEM FOR GSP
It's not user friendly... But I found how to track your package via the global shipping program, once it gets to Canada you need to:
- Log on to eBay.ca
- Under the My eBay menu select Purchase History
- Under your orders find the specific order.  It should have something like the following:
        Estimated delivery Mon, Jan 11 - Thu, Jan 21
        Tracking number: Tracking number UPAAB000000#########
- Click on the UPA number.  This should open up a Shipment Details window, which should contain something like this:
     This shipment has been transferred to CPC for delivery to the final destination # 70351#########
You will be shown limited tracking info. In my case, only up to the point the package left the USA and entered Canada.
 
Step 4: Click on the "Track on carrier's website" link at the top right.
 
Step 5: You will be provided with tracking on the page of the actual shipping company, in my case Canada Post, with a tracking number in THEIR system.
-Click on the Canada Post number to see where the Canada Post Tracking history and expected delivery 

Problem solved! If only eBay would put a link to https://parceltracking.pb.com/app/#/dashboard/ in their shipping emails, this could all be avoided... 
 

[pjcdn2005]

Have you actually opened an item not received claim through ebay?  If you have and you were denied the claim then you should contact ebay on Facebook or Twitter as the customer service there is usually more helpful. You can send them the question and your information via private message.

https://www.facebook.com/eBayForBusiness

https://twitter.com/askebay

If you haven't yet gone through the claim process, please do so and the system should see that the item has not been delivered to your address.  If it doesn't, then it is best to contact cs on one of the above links.