eBay

dinomitesales · ‎11-21-2021

Is anyone else experiencing this? It hasn't worked for me for quite some time now (months?) and thought it was just a glitch that would be fixed, or maybe they were doing maintenance on the board or something. But I haven't heard anyone else complaining about it, so maybe it's just me?

When I go to my Community preferences, I do have the box checked next to "Jump to first unread post in a topic". But every time I click on a forum thread (even if it's one I've already viewed), it always just jumps me down to the latest post (even if there are posts above it that I have not viewed/read yet).

pjcdn2005 · ‎11-22-2021

When they first changed the boards I think that everyone had that problem but it has been fixed for quite a while. Are you using linear format? (under preferences/display) Under linear layout do you have the default checked off for all 3 sections? That's how I have it set up and it seems to work.

dinomitesales · ‎11-22-2021

Yep, Linear. All default settings.

Weird.

tyler@ebay · ‎11-23-2021

Howdy @dinomitesales! The linear format options PJ mentioned was the way to get this personalized, but it seems like it's not working for folks any longer. We've gotten a ticket opened to review with the platform provider and hope to see this resolved quickly!

Tyler,

pjcdn2005 · ‎11-23-2021

That's odd that it works for me tyler@ebay Unless I'm misunderstanding what is being referred to? For example, just now when I opened this thread, my screen jumped to this post as it was the only one I hadn't read.

tyler@ebay · ‎11-23-2021

Hmmm, let me dig into it more @pjcdn2005 - I could have sworn there was a community-wide rule I could set that would make it jump to the end. If that stopped working, that may be why personal preferences are suddenly asserting themselves.

Tyler,

dinomitesales · ‎11-23-2021

Thanks for the reply Tyler. I've gone through all of the Community forum settings as well as browser setting (including things like emptying cookies/cache, and disabling Chrome extensions) that I can think of and I'm at a loss.

@pjcdn2005 In a similar situation, mine would do that too; so, in the case of a thread with only a single new post it's working correctly as it's jumping to the last post in a thread (which just so happens to also be the newest unread post in a thread). But what I'm experiencing is that if I open a thread that has MORE than one new post, it's just jumping to the very last post (i.e. the post that was most recently posted) instead of jumping to the first post I haven't read yet.