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Has anyone been charged a tariff/brokerage fee from Netparcel after delivery?

This morning I get an email from Netparcel saying I owe them $183.29. I found this strange because I haven't used them in months. I check my account and it's for a package that was delivered to the US back in June. It appears the package was delivere...

VERY SAD SITUATION - be aware!

Have sold the book to buyer from CT, USA and shipped it on November 2-nd as "small packet (no tracking)" that was checked thru ZONOS and the code was assigned.On December 4-th the buyer asked to provide the evidence of shipment and was very satisfied...

Promoted Listings changes in January

I just wanted to make sure I’m understanding this correctly-For eBay baseline promoted listings starting in January if anybody clicks on the promoted listing all sales afterwards will count as a promoted listing sale even if the actual buyers never c...

Announcement that the maximum weight for Expedited Lite has been updated to 250 grams, issues?

Recently ebay announced that the maximum weight for Expedited Lite has been updated to 250 grams.On my end it didn't update, does anyone has this updated to 250gr when purchasing labels?

Starting January 2025, Ebay Canada to require SIN number for all sellers with more than 30 sales?

I was reading this article on Ebay and it states that as of January 2025, anyone with over 30 sales will have to provide a SIN number. https://www.ebay.ca/help/account/regulatory/sales-reporting/canada-digital-sales-reporting?id=5476#section3 It seem...

Canada Post Expedited Lite Rate

Is there an issue with Canada Post rates through eBay Labels? I went to buy a label this morning and my expedited lite rate was higher that what Ebay has calculated and collected from the buyer, they collect $6.47 and charge me $8.20 to print the lab...

EIS discounts?

Hi, so I have seen an ebay update post talking about EIS shipping rate discounts for select cities in Canada. Does this effect the price customers would see on EIS items? I am in Toronto and honestly im 99% more likely to just stick with chitchats fo...

FedEx & eBay Double Charging Sellers After Delivery? Scam or System Failure?

I need to raise awareness about a potentially widespread billing issue that feels like a coordinated bait-and-switch between eBay and FedEx.On April 29, I purchased a FedEx International Economy label through eBay Canada. The quoted cost was C$48.75....

closed return by mistake

I want to return this item but I, by mistake , canceled the return, how do I open it?I have emailed Customer service with no response do you have a phone number for e-bay Canada

Buyer claiming Filson sweater “not merino” and demanding refund - eBay International Shipping

Hi everyone, I’d appreciate some guidance from sellers who’ve dealt with this type of situation. I sold a Filson Guide Sweater from Canada to a buyer in the UK using eBay International Shipping Program. It sold two days ago and is currently on its wa...

What does E-Bay do with package if I refuse to accept delivery?

I'm in Canada and purchased an item from the US. I found out the duties are too much so I refuse them and didn't sign for and refused delivery. From what I understand the package is being handled by E-Bay Hub, international shipment center. So it is ...

Another Canada Post / eIS Glitch?

So today I've had two different customers contact me asking for freight quotes to the US from Canada, which is odd as I have a calculated rate shipping policy system w/ eIS enabled and its been working fine thus far, but after checking it appears tha...

unable to send an international invoice

ebay will not allow me to send an international invoice

It's The holidays - I wanted to share a funny story and vent - Chargeback

Buyer of the Year Award Goes To…Had a buyer claim they “never got their item.”Cool, I check tracking:Delivered.To their mailbox.Days ago.I politely explain this and suggest checking, oh I don’t know… their mailbox.Their next move?Open a chargeback cl...

15yrs on Ebay and now it seems like no views on items

Has anyone else experienced what appears to be a glitch on not getting views? I price competitively and look for moderate STR, however, it seems almost impossible to generate clicks even with 3% promoted on each. I don't have a store but was curious ...

Notes From Today's Webinar

Here are some notes I made from today's webinar. Hopefully they'll help some people who were unable to attend! Expedited Lite prices and some normal expedited parcels with Canada Post were incorrect due to a bug. Sellers will be credited for the inco...

Question about a late INR

I sold an item to a buyer in South America on August 8 on eBay.com and the estimated delivery time was August 27 to September 9. I purchased a Canada Post small packet label through eBay. Tracking was not a reasonable of option due to cost and I have...

Can not duplicate inventory items

In my Manage Inventory when I go to Listing Templates I can not get any of my templates to Duplicate using the Duplicate as setting. I had this problem last month and it was fixed however the problem has once again returned. Anyone else have this pro...

grey dull listings

The listings on my computer are all a dull grey and really off colour. They are fine on my phone, and other computer. They are showing fine on some of the customers devices I have reached out to. Any suggestions why my listings are all off colour on ...

Resolved! CPC Signature Confirmation $4.50 more through eBay?

Just curious why eBay is charging $6.50 for Signature Confirmation - a Canada Post $2.00 flat rate fee?And why they don't offer Do Not Safe Drop options for CA to CA delivery? (Not looking for a cynical response, just pointing out that I happily paid...

Resolved! Confused by my first EIS Sale

I sold my first item through EIS. It came as a surprise because I got enrolled automatically. The order shows me that the buyer paid $5.49 shipping and that's how much it costed me to ship to EIS hub. Now what is confusing is that the shipping fee th...

Expedited Lite mystery -- eBay no help whatsoever

About a week ago devon@ebay was alterted to the fact that Canada Post Expedited Lite rates are now the same as Expedited Parcel rates. He said he was looking into it but so far as I know has not communicated his findings, if any. Why not? How long do...

EBAY Payments

I have a payment that was released today from being on hold and so far it hasn't been deposited to my bank account. They had a message above that the payment was being sent or processed to my account.I am a new seller and was hoping someone could let...

I will post here what Canada Post & Postal Union positions are.

First off is the Union statement CUPW Issues 72-Hour Strike Notice: A Call for Fair NegotiationTuesday May 20 20252023-2027/251No. 83 - AMENDEDOn Monday, May 19, CUPW issued a 72-hour strike notice to Canada Post. This action was not taken lightly, b...

EIS Customer Surprise & Repercussion

PRECAUTIONARY EIS HEADS UP To Folks with repeat global customers and others, It may be wise to employ precautions when shipping for the 1st time via EIS. When I ship internationally if items are fragile or expensive I send a photo with a thank you no...

Payment no longer on hold

Please disregard...I cannot delete it and I posted my question above.Thank you

EIS program?

EIS program? For me, EIS gives it a 3 out of 10. I sell antiques and vintage items, and at least 50% of my items can't be shipped to the USA. When items can be shipped, it's often at exorbitant prices. It's impossible to sell a lighter or a 100-year-...

Resolved! Don't want to sign up for EIS. Told them and still they signed me up.

Don't want to sign up for EIS. Told them and still they signed me up. How to remove EIS from my listings?

Password retrieval for phone. Can anyone help me?

On my desktop ebay works fine for all accounts. Passwords saved. Somehow on my ipad and iphone it logged me out and I can't remember what the passwords are. I have it written down in a couple of places, the one I found doesn't work. I then went to Go...

Discrepancy with eBay Label charges issue

i've posted about this in past but opening a new discussion on the issue for anyone having a similar problem. If you have been creating labels recently (possibly goes back as far as mid October..maybe further) and entered correct accurate measurement...