The eBay Canada Community

Return label from US to Canada

Well I really screwed up & got an INAD today. Sold a chain which was marked 14K & I had purchased as gold from what I thought was a reputable person. Buyer tested it & it is not gold. It was sold for scrap price but was still around $600. Buyer opene...

Funds on Hold for 30 days After Positive Buyer Feedback?

I sold a card on ebay. Buyer paid, I shipped with tracking within one hour. Updated tracking to ebay. Tracking shows delivered, buyer reports they received the card and left positive feeback about the purchase. Ebay is now keeping my funds on hold fo...

Shipped eBay tracked Pkt to Australia - eBay tracking no. different from Can Post?

On March 26 I shipped via eBay labels a tracked pkt International to Australia. I just noticed that eBay shows it as shipped but the tracking number that eBay shows is totally different from the one that was on my label (luckily I wrote it down, it s...

problems with combined shipping

Hi everyone. Well I have had this issue for many years. Some customers can send me a request for an invoice and others can not.. Why? Is there an area on eBay that I can check to see if it is working or how to get it to work all the time..Your help w...

Item cant be shipped to Canada, but not returned to Seller

A package containing an antique oil painting was shipped to Canada from the U.S. via the international shipping program. After several weeks I received a notice that the item could not be imported to Canada (no reason given) and had my money refunded...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

Is the defect unavoidable for me?

I sold a pair of shoes with the light colored fabric tops and descovered that while they were waiting for their new owner the fabric has darkened in places. I sent a message to the buyer describing the problem and asking what they would like me to do...

Does INR cases close automatically?

Got someone who opened a INR and after back and forth he said he don't mind waiting over the time allowed and won't request ebay to step in. But he refuse to close the case and contact back. Dont INR cases close automatically after time if no trackin...

Ebay agents are so bots

I shared past month that ebay covered my refund on a item not received case where buyer had suspicious activities. I just got 2 cases from a same buyer so i contacted ebay about it to ask if i was under seller's protection against that buyer. I got t...

to go from the Selling Overview to the Seller Hub

Please tell me how to go from the Selling Overview to the Seller Hub?

Item is late but seems to be on its way... maybe?

Hi there, Ordered an item from a seller in the US on March 26. The seller shipped the item on the same day, and it was supposed to be delivered on April 11 at the latest (I'm in the Toronto area). I decided to not ask for a refund just yet since the ...

Listings arent showing under Price+shipping lowest

Hey everyone this is very frustatring and I cant seem to figure out why this is happening. My listings WILL show up just typing into the search bar (second row of senpai haven goddess 4) BUT once I search for Shipping + price lowest only my auction s...

Inquiry about order

12-11406-72532

Resolved! Possible spam message from Canada Post

I just received this email supposedly from Canada Post.Your package (I blocked numeber) from the USA is currently in transit and has reached customs clearance.To ensure a seamless delivery, we kindly ask for your assistance in settling the necessary ...

Is there a Platform Where I can control my Ebay & Etsy from? Multi-Channel Manager?

Ive spent countless hours over the past few weeks trying out dozens of platforms and I cannot seem to find one that has everything I want included. And if it does, its $1000+ a month. Can someone please inform me of a Platform/Program/App that allows...

Resolved! Still a restriction on selling N95 masks?

I recall back in the height of COVID that eBay put a restriction on the sale of N95 masks. However, it's still in effect today it appears. I have a large stock to move and I get the error "Because this item is susceptible to price gouging, it may be ...

a pre-order of UD 23-24 series tin (2) never rcvd, ebay not helping.

ebay not taking responsibility for having fraudulant sellers, many complaints, no action. I want my mony back $300.00+ scam... there is no ebay guarentee

New International shipping rates US to Canada

I've been a regular eBay buyer (never a seller) for over 20 years. We lived in the US for over 15 years, and when we moved to Canada several years ago, I was happy to pay what seemed like reasonable charges to have items from US sellers delivered. As...

Resolved! Item stuck at ebay shipping hub Carol Stream Illinois

Hello. I am in Canada and purchased item from US seller in mid-March. According to tracking, it got to the ebay shipping hub. Now two weeks passed and It STILL is there!! No change in status. I cannot reach anyone on ebay in person. Always directed t...

Resolved! CP Expedited Lite - $26.86... WHAT!?

I typically charge a flat rate for Expedited Lite - since it's usually around $8 to most provinces and around $10 to NL.Only today, the Expedited lite rate that came up for NL was $26.86... that's a $16.85 surcharge in top of what I normally pay to r...

How long will it take to go from Glendale heights To Toronto?

I ordered my package march 25th and now it says it arrivied in Glendale. Will it arrive to me by next week? It says April 9-16 which is a long time

Resolved! Seller accepted offer on items, but is now showing on vacation when I attempt to contact.

I saw a few items from a buyer that I liked and decided to send offers on them. The seller accepted two of the offers, and declined for a third item. I still wanted this third item, and the sellers page mentioned combined shipping, so I requested a t...

Resolved! Order stuck in Glendale Heights, IL - no updates with little time left

Hey,I live in Toronto and I bought a medal end of January that arrived at the shipping Center in Illinois on Feb 5th. Since then, I have seen no updates whatsoever - the tracking shown is the same one that was used when the item was shipped to the Ce...

Listing removed by Artificial Intelligence !!!

Hello Ebay sellers, I want to share with you a worrying situation that I experienced today.I have been a small seller on Ebay for 20 years with a perfect record this morning I received an email from Ebay informing me that one of the CDs I am selling ...

Resolved! Shipping listed as EMS but seller used DHL instead

I live in Canada and purchase from international sellers quite often. I know that courier services like DHL, UPS, and FedEx charge ridiculously high "brokerage fees, " so I only buy from sellers using EMS or regular mail. I don't care much about item...

In the continuing saga of dimensional weight and how it is being applied

Had a shipment this morning using tracked to the USA. The amount paid by buyer matched what was charged at the time for creating the label. Also matched according to the eBay Calculator tool. Below is the warning message received prior to confirming ...

Resolved! Ebay delisting my items again losing sales because of this

ebay has done it again its been two months since last time they delisted my items that time it was over a hundred (100) lost listings i had over 2000 listings --- it took me over a month to get them all back and listed again- new pictures etc undated...

Canada Post Expedited Shipping Label Ignores Ebay Dimensions Bug

Something is wrong with the interface between Ebay and Canada Post Expedited Shipping. As a result I was charged twice for shipping and the total cost of shipping was more than I sold the item for. Ebay sent me a friendly email that they will be char...

USA Shipping Labels Error AGAIN

I keep having this problem on and off and it's such a time waster.Having an issue again this morning. Anyone else? I tried all the usual tricks to get it working (clear cache, Incognito, bulk shipping, uninstall/reinstall, reboot). At this point it's...

Paid $250 total for an item (with shipping inc.) and seller put value of over $300 on custom form

The response from the seller "Dear Sir/Mam The query you asked is according to the rules of eBay by default.We don't import any taxes or extra prices.Regards" the value should be less than $200 since the price includes the international shipping but ...

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